Frequently Asked Questions
About SANParks Rewards
What is the SANParks Rewards Programme?
SANParks Rewards is a free loyalty programme with exclusive benefits and offers to our most valuable customers.
What benefits do I get as a member?
As a SANParks Rewards member, you’ll enjoy:
- Members-only discounts on stays and experiences
- Early access to offers, special events and promotions
- Last-minute “Blitz Specials” for spontaneous getaways
- Personalised offers based on your travel preferences
Members can also earn and redeem points on eligible SANParks accommodation, camping and activities.
Do my benefits expire?
Most benefits, like discount offers or Blitz Specials, are time-sensitive and will have clearly stated validity periods. There’s no expiry on your SANParks Rewards membership.
Do I need to be a South African citizen to join the Rewards programme?
No. The programme is open to South African citizens and international visitors who are 18 years or older and join in their personal capacity.
Is there a membership fee for the Rewards programme?
Enrolment into SANParks Rewards is completely free.
SANParks Rewards Membership and Wild Card
How do I become a Rewards member when I don’t have the Wild Card?
You do not need a Wild Card to join SANParks Rewards. You need a SANParks online account to sign up for SANParks Rewards. If you wish to purchase a Wild Card, you must first be registered as a SANParks Rewards member.
How do I join the SANParks Rewards Programme?
- If you already have a SANParks online account, sign in to your account and follow the prompts to join SANParks Rewards.
- If you do not have an account, visit the SANParks Rewards page and follow the simple steps to create your SANParks Rewards account.
- You may also enroll through SANParks Rewards and Wild Card Contact Centre, Central Reservations, a SANParks front office, park reception, or an official SANParks satellite office.
Does SANParks Rewards replace Wild Card?
No. SANParks Rewards and Wild Card are different but connected products. SANParks Rewards is the free loyalty programme, while Wild Card is a paid subscription that provides park-access benefits according to the selected cluster and membership category.
What if I want to leave the programme?
A member may close their SANParks Rewards account if they do not have an active Wild Card subscription. Once the account is closed, all unused points will be lost, and all other benefits associated with the membership will no longer be available.
Earning Points
How do I earn points?
You earn points when your SANParks Rewards membership is linked to an eligible reservation made directly with SANParks. Your membership must be linked to the reservation before the qualifying stay or activity takes place.
Which purchases qualify for points?
You can earn points on eligible SANParks accommodation, camping and activities booked directly from SANParks. Reservations made through travel agents, Tour Operators or online travel agents do not qualify.
Which amounts do not qualify for points?
Points are not earned on Wild Card purchases, conservation fees, levies and any portion of a reservation paid for using points.
What is the points earn rate?
Members earn 1 point for every R2 spent on the eligible value of a qualifying transaction, excluding taxes, levies and charges. Each point is worth 10 South African cents. This gives members a return of 5% in points. For example, R100 in eligible spend earns 50 points, worth R5.
When will points be added to my account?
Points are added to your account within 14 days after the qualifying stay or activity has been completed (i.e. after checking out). Points are not awarded when a future reservation is made.
Who receives the points when a reservation includes more than one guest?
Points are awarded to the member whose profile is used to make the reservation. Points are not split among guests.
Do reservations made before the programme launch date qualify?
No. Only qualifying reservations made on or after 9 November 2026 can earn points.
Is there a minimum age to earn and redeem points?
Yes. SANParks Rewards membership is available only to individuals who are 18 years or older. The member’s profile must be complete and verified to redeem points.
Points Balances, Refunds and Expiry
Where can I view my points balance?
You can view your available points balance and points transaction information through your personal SANParks Rewards member portal or the SANParks Mobile App.
What happens to my points if a transaction is refunded?
If you receive a refund after points have been earned, the points relating to the refunded amount will be reversed. For a partial refund, the points relating to the refunded portion will be reversed.
What happens if I cancel a reservation paid for with points?
The standard SANParks cancellation and modification rules apply. Where a refund is permitted, the eligible points-paid portion will be returned to your Rewards account. Returned points keep their original expiry date, and points that have already expired will not be reinstated.
Do points expire?
Yes. Each set of points expires 36 months from the date of the qualifying stay or activity on which the points were earned.
Redeeming Points
Can I spend or redeem points?
Yes. Active members with complete and verified profiles may redeem available points on eligible SANParks accommodation, camping and activities through participating SANParks-assisted reservation channels. Points cannot currently be redeemed through the SANParks website or Mobile App.
Is there a minimum number of points required for redemption?
Yes. You need at least 1,000 available points, worth R100, to redeem points on a qualifying reservation. Once the minimum is reached, you may pay with points only or combine points with another accepted payment method.
Can I use points to buy a Wild Card or pay conservation fees?
No. Points may not be used to buy or renew a Wild Card subscription, pay conservation fees, or pay applicable fees, levies, charges or taxes.
Can I transfer my points to another member?
No. Points may not be transferred, pooled or combined between different members’ accounts.
Account Communication, Privacy and Support
What happens when I cannot access my account?
If you are having trouble accessing your account, use the account recovery page to reset your password. If you still need help, contact SANParks Rewards and Wild Card Member Services at 0861 469 453 or [email protected].
How do I opt out of receiving marketing information from the programme?
You may opt out of direct marketing at any time by using the unsubscribe link in an email, updating the communication preferences in your online account, or contacting SANParks Rewards Member Services. This will not affect your membership or your ability to earn and redeem points, but you will no longer receive promotional offers and marketing messages.
How do you use my personal information?
SANParks uses your personal information to administer your membership, manage points, communicate account and reservation information, and send personalised offers where you have opted in. Your information is processed in accordance with POPIA and the SANParks Privacy Notice.
Who do I contact for help?
For customer or membership assistance, contact 0861 469 453 or [email protected].