Frequently Asked Questions
What is the SANParks Rewards Programme?
SANParks Rewards is a free loyalty programme with exclusive benefits to our most valuable customers.
What benefits do I get as a member?
As a SANParks Rewards member, you’ll enjoy:
- Members-only discounts on stays and experiences
- Early access to offers, special events and promotions
- Last-minute “Blitz Specials” for spontaneous getaways
- Personalised offers based on your travel preferences
Do my benefits expire?
Most benefits, like discount offers or Blitz Specials, are time-sensitive and will have clearly stated validity periods. There’s no expiry on your membership.
How do I earn points or progress through tiers in the SANParks Rewards Programme?
Not at this stage, however, expect more offers and benefits to be introduced as the programme evolves.
How do I become a Rewards member when I don’t have the Wild Card?
You need to have a SANParks Account to sign up as a SANParks Rewards member. You need to be a member of SANParks Rewards to purchase a Wild Card subscription.
How do I join the SANParks Rewards Programme?
- You can join the SANParks Rewards Programme by signing up online via the official SANParks website, www.sanparks.org.
- Existing Wild Card members: You’re automatically enrolled! Just activate your account via the email link sent or on your member profile.
Do I need to be a South African citizen to join the Rewards programme?
No, you do not need to be a South African citizen to join the SANParks Rewards programme. The programme is open to all our customers.
Is there a membership fee for the Rewards programme?
Enrolment into SANParks Rewards is completely free.
What if I want to leave the programme?
A member may close their account if they do not have an active Wild Card subscription. To purchase a Wild Card subscription, an active SANParks Rewards membership account is a prerequisite. When a SANParks Rewards membership account is closed, all the benefits associated with it will immediately cease to exist.
What happens when I cannot access my account?
If you’re having trouble accessing your account, you can try Reset Your Password using the account recovery page. If you still need help, our customer support team is ready to assist you on [email protected]
How do I opt out of receiving marketing information from the programme?
At any time, a SANParks Rewards member may opt out of marketing communications by unsubscribing to receive marketing communication.
How do you use my personal information?
Your information is used solely to provide you with personalised offers, membership information and marketing communications depending on your communication preferences. SANParks adheres strictly to data privacy and protection laws.