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FAQ

How does the Wild Card work?

What is the Wild Card?

Your Wild Card is the best way to explore Southern Africa’s wild spaces, as you’ll get 365 days of unlimited access to the parks and reserves in the cluster of your choice.

What does unlimited access mean?

If you have a valid Wild Card, you are entitled to unlimited access applicable to the type and cluster on your Wild Card, for 365 days at all our partner parks and reserves. As a member you don’t pay daily conservation fees – instead you pay an annual fee.

What benefits do I get with the Wild Card?

  • 365 days of unlimited access to Parks and reserves relevant to the cluster and type chosen.
  • You will receive our Wild Magazine four times in 365 days
  • Monthly e-newsletters, packed with news of the parks and wildlife stories.
  • Vibrant website - www.wildcard.co.za, updated daily with blogs on nature and travel.
  • Special offers and discounts for Wild Card members only.

Does the new Wild Card offer CashBack Rewards or some other benefits?

The new Wild Card programme no longer offers Cash Back Rewards, but you can expect many other exciting and more relevant benefits in future. In our survey we asked Wild Card members what matters to them so you can look forward to benefits that address your wants and needs.

Why does the new Wild Card have a pin if you currently can’t use it to earn or spend points?

The new pin, which will be issued to you with your new Wild Card, will grant you access to our Wild Card partner parks and reserves according to your Wild Card type and cluster. The new Wild Card will be issued to you with a default pin and when you use it for the first time, you will be given an option of creating your own pin which only you should know. As soon as the terminals are operational, you will be requested to enter your new pin every time you present your Wild Card at the park gates and also upon exit.

What should I do if I lose my pin number?

Please phone 0861 GO WILD (0861 46 9453) – an operator will ask you to verify your identity. Your previous pin number will be reset to a default and can be changed to the pin of your preference.

How do I get a Wild Card?

Can I still buy and renew my card online at www.wildcard.co.za?

Yes, online is best because you can check your details are correctly entered and this paperless method is better for the environment. You can also buy or renew your card at www.sanparks.org/wild_new/ or through any of the Wild Card partners’ websites.

How do I buy the Wild Card online?

Go to www.sanparks.org/wild_new/ and click on ‘Purchase Membership’. Follow the easy steps to complete your transaction. You need a credit card to purchase membership online. Alternatively, purchase your Wild Card at SANParks Head Office or at specific Partner Parks or Reserves. For more information or assistance in this regard, please contact the Wild Card call centre on 0861 GO WILD (0861 46 9453).

Will my membership renewal be reflected on the new card system?

As soon as the terminals are operational, your membership renewal will automatically be updated on to your card at first use. To manually update your renewed membership on to your Wild Card, please contact the Wild Card call centre on 0861 GO WILD (0861 46 9453).

Should I purchase a Wild Card in advance and collect the card at the gate or would it be easier to buy at the gate on entry?

Cards are no longer issued in Parks, as they are now personalized, and will be posted to you by registered mail, or alternatively may be collected at SANParks Head Office in Pretoria only. It is thus best to purchase or renew your Wild Card online in advance in order to ensure receipt of your card prior to departure, remember this process takes up to four (4) weeks.

Should you not have received your card on time, do not worry, you will receive a Confirmation Letter at time of purchase, which will remain valid for 45 days from date of membership purchase and may be presented with proof of Identification when entering the parks.

If you have not purchased your membership in advance, you will be able to purchase membership at select gates and parks on arrival.

Can I buy a Wild Card at the parks?

You can still buy Wild Card membership at select gates , but you must complete the application process online at www.sanparks.org/wild_new/, within 45 days of purchase in order to receive your Wild Card. The actual cards are no longer issued at parks and reserves, but are dispatched from a central Pretoria office.

It’s best to purchase and renew online rather than upon arrival in the parks and reserves. This way you won’t waste valuable game-viewing time at the gate and you can ensure that your details are captured accurately.

I bought my Wild Card at the park and completed a membership form, why do I have to fill in my details online as well?

The registration of your Wild Card membership is complete only once you have updated through the website. Members are required to input their personal details and postal address online to ensure that the data is accurately captured. This electronic record is used to personalise your card and sent it to you, so it’s vital that the information is 100% accurate. We want to avoid cards being returned because the name has been misspelled or the postal address is wrong.

If I buy or renew my Wild Card now, how and when will I receive the actual card?

All Wild Cards are distributed from the central office in Pretoria and sent by registered mail to your postal address. Once you have purchased Wild Card membership, it should take no more than four weeks for the actual card to arrive if you have completed your purchase application on the web. Until such time as you receive the card, you can use your confirmation letter and proof of identification to visit parks and reserves.

lf you have membership under the Wild Card programme, you will be sent a card only once. Your new card will remain the same for membership renewal. On renewal, your renewed membership details will be updated on your existing Wild Card .

We are international clients. How do we apply for a Wild Card?

You can buy a new Wild Card online or at one of the Wild Card partner parks and reserves. It is however far better to purchase your new Wild Card online. Should you have any queries, please contact us on GO WILD (46 9453) or e-mail us at wildcard@sanparks.org.

Which Wild Card is right for me?

Is an Individual Card only for Adults?

Yes, this card can only be purchased for an Adult (anyone over the age of 18 years), the member must have a valid ID number for South Africans and Passport Number for SADC or International members.

Do I have to be married to get a Couple Card?

No, the Couple Card is for any two people – there doesn’t have to be any legal connection between them. The Couple Card can be used for two friends, siblings or romantic partners. BOTH parties must be listed with ID or passport numbers. This means the card is specific to the two people listed on it. This card could also be for two adults or one adult and one child.

How many people may be added to a Family Card?

The Family card allows for a maximum of seven people added to the card. This could thus be a maximum of two adults and five children or one adult and six children.

If I buy a Wild Card, could I bring a friend along on that card?

A Wild Card gives access to the people listed on that card. If you want access for two people, you have to buy a Couple Wild Card and enter your friend’s details on your card. The second person on the Couple Card is listed for the duration of the year – you cannot change the details to a new friend for every trip.

Can a foreigner living in South Africa purchase a Wild Card for locals?

Yes, but you have to provide proof of South African permanent or temporary residency or a work permit (valid for more than six months) to be eligible for the card. You will also be required to show this proof whenever you wish to access one of the partner parks. If you don’t have South African residency, you have to purchase an International Wild Card unless you are from a SADC country, in which case Local membership applies.

Can a foreigner living in South Africa purchase or renew a membership using an expired permit and/or documentation that indicates that they are awaiting approval of a permit extension from Home Affairs?

No, the permit should be valid for more than six months to be eligible for purchase/renewal of a Wild Card.

Can SADC residents purchase Local Cluster Cards?

Only citizens (nationals) of SADC countries qualify for the same benefits as South African residents.

As a SADC citizen, you must provide valid proof of your citizenship when you apply for a Local Cluster Card. You will also be required to show this proof whenever you wish to access one of the partner parks.

I have a residence/work permit for one of the neighbouring SADC countries; can I get a Local Cluster Wild Card?

Work permits or residence permits for other SADC states, are not accepted. In this case you will have to purchase an International Wild Card.

My partner is a foreigner with an international passport (no residency). Can we get the Couple Card for locals?

If your partner has no SA residence/work permit status, the only option would be for you to purchase a South African Individual Wild Card for yourself, an International Wild Card for your partner or an International Couple Card.

When making a purchase or renewal, can a child that is 18 years old or older, but still lives with me be or remain on my Family Card?

If there is only one adult member on a family card, the child that is over 18 can be a partner on the card, otherwise unfortunately he/she will need to obtain an Individual Wild Card for himself/herself.

I have a child who is mentally challenged and is 18 years or older, can he/she be on my Family card?

If the child that is over 18 is mentally challenged and has been certified by the doctor as being dependent on parents or guardian, then they are liable to be a child member on the card. You will need to send us proof of his/her condition when making the purchase to wildcard@sanparks.org or fax to +2712 426 5480.

Are Lifetime Wild Cards still valid?

We will honour the Lifetime Wild Cards issued before 20 October 2010. However, we will not be issuing any new Lifetime Cards for the time being. We are looking at other options for our loyal pensioners and will communicate future options in due course.

What about the Table Mountain National Park or Cape Town Wild Card?

Table Mountain National Park (TMNP) has its own My Green Card, which is available only to Cape Town residents and replaced the Cape Town Wild Card. My Green Card operates separately from the Wild Card and has its own rules and requirements. More information can be obtained from the SANParks website or by contacting tablemountain@sanparks.org or 021 712 7471.

Can I use My Green Card as a Wild Card?

No, My Green Card can be used to access only Table Mountain National Park for 12 entries only but Wild Card will give you unlimited access to Table Mountain National Park (if your cluster permits you)and other parks of your chosen cluster.

Can I use my Wild Card for activities such as dog walking and mountain biking?

No, the TMNP My Activity Permit is required by individuals who regularly make use of the Park to undertake a specific/variety of activities. My Activity Permit operates separately from the Wild Card and has its own rules and requirements. More information can be obtained from the SANParks website or by contacting tablemountain@sanparks.org or 021 712 7471.

Does the cost of the My Activity permit include the cost of access?

Holders of an activity permit will not be required to pay the entrance fees when accessing TMNP pay points to carry out their specified activity.

How do I visit Parks & Reserves?

What do I need to do when I visit parks and reserves?

You will be allowed access to our partner parks with valid proof of identity PLUS one of the following:

  • a new (Earth) Wild Card, OR
  • a valid Wild Card Voucher, OR
  • a valid Wild Card Purchase/Renewal Confirmation Letter, OR
  • a valid Application Completion Request Letter, OR
  • a printed receipt of your Wild Card purchase (dated 20 October 2010 or subsequent)

How can I gain access to parks and reserves while waiting for my new card to arrive?

If you have purchased your membership on-line, you will be sent a Purchase Confirmation Letter, which will provide you with an Application and Receipt Number.

If you have purchased at a park (including partner parks), you will receive a Purchase Receipt, following which you will be e-mailed an Application Completion Request, which will request you to complete your application process on our website, in order for your card and magazine to be posted to you.

Both the Purchase Confirmation Letter and Application Completion Request, with valid proof of identification, will provide you with access to the parks for a limited period of time, in order to allow time for your card to be sent to you.

PLEASE NOTE: You will not receive your card or your Magazine, until you have completed your application process, as we will not have your postal address until this process is complete.

If Renewing your membership, your card will be updated the next time you access the parks, thus you may gain access to the parks, with your new Wild Card and/or confirmation letter as well as valid proof of identification. You will also be sent a Renewal Confirmation Letter for your records.

Can I use my ID to gain entry to parks and reserves?

With your ID alone you won’t gain access to the parks, resorts or reserves. You will be required to show proof of identity AND either your Wild Card, your receipt or your Confirmation Letter, all of which will be verified.

No-one told me the old Wild Card is no longer accepted. I’m now at the gate, are you going to let me in?

As long as your Wild Card membership is valid, you won’t be turned away. Your existing Wild Card number will be verified against our records.

If no match is found, you will be required to purchase new membership or pay conservation/entrance fees. You may then lodge a query on our Website, and send us proof of membership (purchase receipt), and upon further investigation, a refund will be considered where relevant.

Will I be allowed access to the Wild Card partner parks and reserves without my Wild Card present?

You will be allowed access to our partner parks with valid proof of identity PLUS one of the following:

  • a valid Wild Card Voucher, OR
  • a valid Wild Card Purchase/Renewal Confirmation Letter, OR
  • a valid Application Completion Request Letter, OR
  • a printed receipt of your Wild Card purchase (dated 20 October 2010 or subsequent)

Troubleshooting

If there is an error on my Wild Card (it does not reveal the number of persons covered by the Wild Card type, cluster or expiry date), how can I rectify the situation?

Please log a query on our website at www.sanparks.org/wild_new/tourism/contact or contact us on 0861 GO WILD (0861 46 9453) or wildcard@sanparks.org. Your current Wild Card details will be verified against our records. If there are discrepancies, you will be requested to supply your full details, which will be investigated by the Wild Card call centre.

I purchased the new Wild Card at a reserve a few months ago, but I haven’t received my card yet. What is the reason for the delay?

It could be that your membership details are incomplete and thus we have been unable to dispatch your new card. Please log a query on our website at https://www.sanparks.org/wild_new/ or contact us on 0861 GO WILD (0861 46 9453) or wildcard@sanparks.org.

I purchased a new Wild Card membership a few months ago, but I haven’t received any copies of Wild magazine. What could be the problem?

Wild magazine is posted to all members who have purchased the new Wild Card and have updated their personal details online. If you haven’t received the magazine, it could be that your postal address is incorrect or incomplete. Please go to www.sanparks.org/wild_new/ and click on ‘Update’ to check your personal details are correct.

How do I upgrade my existing membership to the new Wild Card programme?

If your membership is still valid, all you have to do is update your personal details on www.sanparks.org/wild_new/. If you membership has expired, you can purchase the new Wild Card online.

What are all the Wild Card Numbers applicable and available for searching for membership, and where can they be found?

View the description of the various Wild Card numbers.

I had a Wild Card some years ago and want to join again. Do I need to renew my old card?

The old Wild Card is no longer valid, so simply purchase new membership on www.sanparks.org/wild_new/. You will receive a new personalised Wild Card with your surname and initials that you can use in the years to come.

Can I link my accommodation reservation with my Wild Card?

In the future phases of the new Wild Card programme this will be possible.

I cannot view the letter in PDF on the Wild Card Website after a purchase/renewal has been completed.

Please ensure you have downloaded and installed the latest Adobe Acrobat Reader.

Contact Us

Where can I obtain more information?

Visit www.wildcard.co.za, any of the wild partners’ websites - SANParks (www.sanparks.org), big game parks of Swaziland (www.biggameparks.org), CapeNature (www.capenature.co.za), Ezemvelo KZN Wildlife (www.kznwildlife.com) and Msinsi resorts (www.msinsi.co.za) – or phone us on 0861 GO WILD (0861 46 9453).

Who should I contact for queries?

You can log a query at www.sanparks.org/wild_new/tourism/contact or contact us at www.wildcard.co.za, or any of the Wild Card partners through their websites. Alternatively phone 0861 GO WILD, or send us an email to wildcard@sanparks.org.

Help! I can’t get hold of the call centre. How can I get in touch with someone who can help me and when is the soonest that I can expect a response?

You can log your query online at www.sanparks.org/wild_new/tourism/contact or send an e-mail to wildcard@sanparks.org. You should receive a response within 72 hours unless we are experiencing unexpected high query volumes.