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All booking requests are only accepted 11 months or less in advance.
Bookings for the 11th month are opened on the 1st working day of each new month.

Booking Methods

Online Bookings (real-time)

After a once-off registration, you can:

  • Book New Reservations: browse availability and make reservations
  • Review Existing Reservations:
    • Amend reservations
    • Cancel reservations
    • Download confirmation and deposit request letters
    • Pay outstanding amounts
  • Update Your Profile
  • Check available discounts

Book & Pay Directly Online

Pensioner discounts not available here.

Central Reservations



  • Central Reservations (Pretoria): +27 (0)12 428 9111 or mobile: +27 (0)82 233 9111
  • Call Centre Office Hours (GMT+2)
    • Monday to Friday: 07:30 - 17:00
    • Saturday and Public Holidays: 08:00 - 13:00
    • Sunday: Closed
  • Luxury Lodges Reservations
    • +27 (0)12 426 5084/5
    • Monday to Friday: 07:30 - 16:00
  • Travel Trade (Cape Town): +27 (0) 21 422 2816
  • Park reservations (namaqua): +27 (0)27 672 1948


  • Central Reservations (Pretoria): +27 (0)12 343 0234
  • Travel Trade (Head Office): +27 (0)12 426 5488 or +27 (0)12 343 2006
  • Travel Trade (Cape Town): +27 (0) 21 424 6211

Snail Mail

South African National Parks
PO Box 787
Pretoria 0001
South Africa

At the Counter - Head Office

  • Central Reservations Street Address: 643 Leyds Street, Muckleneuk, Pretoria
  • Office Hours (GMT +2):
    • Monday to Friday: 07:30 - 15:45
    • Saturday, Sunday and Public Holidays: Closed

Satellite Reservations Offices

View the full list of Satellite Reservations Offices.

Request Form (submits an email to Reservations)

Community Fund

A community fund of 1% will be added to the cost of all accommodation and activity reservations.

Payment Methods

Credit Card payments:

As from 3 October 2017 credit card payments will only be accepted if the card holder is present during the transaction at the front desk/reception. Credit cards can also be utilised via our online bookings platform.

Internet / EFT Payments or Teller Deposits:

Credit South African National Parks
Bank First National Bank South Africa
Branch Code 253145 (Teller Deposits) | 250655 (Internet and EFT)
Account Number 62029335678
Reference The Reservation Number for which payment is made MUST appear as reference on your EFT form or deposit slip
For International Payments:
Address FNB South Africa, Church Square, Pretoria, South Africa
SWIFT Bank Identifier Code FIRNZAJJXXX

Please ascertain from your nearest reservation office if booking is still active (not cancelled) and/or if deposit due date has to be extended for the following reasons:

  • If transfer is made from First National Bank on same day as deposit due date, allow at least 2 working days for the transaction to appear on our bank statement;
  • If transfer is made from any other bank but First National Bank, allow at least 4 working days for the transaction to appear on our bank statement.
The following is of utmost importance:

Fax/scan a copy of the transaction to +27 (0)12 343 0234 or email to, to ensure that payment can be identified on our bank statement. Without the payment slip, payment cannot be linked with the entry on our bank statement and could lead to possible cancellation. Please provide your telephone number on the fax in case of discrepancies.

Cancellations & Modifications: Travel Trade

Please read the documents below and contact should you wish to cancel or modify your booking.

Cancellations & Modifications: Public

Please read the document below and contact should you wish to cancel or modify your booking.


Please note:

Request for Refunds can be sent to: along with the following:

  • The top part of a bank statement indicating:
    • The account holder name [same as the reservation holder].
    • The account number
    • Type of account
    • Reservation number
  • International clients can forward credit card details.

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