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Booking Methods

All bookings are done through the Hoerikwaggo™ Trails booking office at the Platteklip Wash Houses.

Office hours:

Monday to Friday: 08:00 to 16:30

Tel: + 27 (0)21 422 2816
E-mail: Sabrina Adams or

Alternatively submit a request for booking.

Once you have received confirmation from the Reservations offices, please:

  1. Submit details about the individuals attending the trails directly online
  2. Print and fill in each participant's medical history form and fax it to +27 (0) 21 424-6211.

Postal Address:

P O Box 37, Constantia 7848
Cape Town, South Africa

Payment Methods

Credit Card payments:

As from 3 October 2017 credit card payments will only be accepted if the card holder is present during the transaction at the front desk/reception. Credit cards can also be utilised via our online bookings platform.

Internet / EFT Payments or Teller Deposits:

Credit South African National Parks
Bank First National Bank South Africa
Branch Code 253145 (Teller Deposits) | 250655 (Internet and EFT)
Account Number 62029335678
Reference The Reservation Number for which payment is made MUST appear as reference on your EFT form or deposit slip
For International Payments:
Address FNB South Africa, Church Square, Pretoria, South Africa
SWIFT Bank Identifier Code FIRNZAJJXXX

Please ascertain from your nearest reservation office if booking is still active (not cancelled) and/or if deposit due date has to be extended for the following reasons:

  • If transfer is made from First National Bank on same day as deposit due date, allow at least 2 working days for the transaction to appear on our bank statement;
  • If transfer is made from any other bank but First National Bank, allow at least 4 working days for the transaction to appear on our bank statement.
The following is of utmost importance:

Fax/scan a copy of the transaction to +27 (0)12 343 0234 or email to, to ensure that payment can be identified on our bank statement. Without the payment slip, payment cannot be linked with the entry on our bank statement and could lead to possible cancellation. Please provide your telephone number on the fax in case of discrepancies.

Cancellations & Modifications: Travel Trade

Please read the documents below and contact should you wish to cancel or modify your booking.

Cancellations & Modifications: Public

Please read the document below and contact should you wish to cancel or modify your booking.


Please note:

Request for Refunds can be sent to: along with the following:

  • The top part of a bank statement indicating:
    • The account holder name [same as the reservation holder].
    • The account number
    • Type of account
    • Reservation number
  • International clients can forward credit card details.