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Media Release: Mokala National Park cream of tourism excellence

15 May 2009

Situated approximately 80 kilometers (49.7 miles) south-southwest of Kimberley, and west of the N12 freeway to Cape Town, Mokala National Park under the management of South African National Parks (SANParks) is the cream of tourism excellence.

This is according to the elated SANParks General Manager: Media, Events and Stakeholder Relations, Reynold Thakhuli following an announcement that Mokala was the winner in the Parks and Nature Reserves category of the 2008 Welcome Awards at an awards ceremony held at South Africa’s premier tourism showcase, Indaba 2009 in Durban recently.

Thakhuli said this is where the pinnacle of the tourism industry was rewarded for brilliance, for ingenuity and for offering visitors world-class and globally competitive services and experiences.

The Welcome Awards were founded four years ago with the express intention of improving service levels in the tourism sector. The judging process includes pre-arranged visits and interviews by the Welcome Awards project team, as well as mystery visits by trained individuals posing as customers. Winners are chosen based on the value they add to customer expectations; on their commitment to excellence in serving customers; and on exceeding visitor expectations…. “and it is clear that Mokala has outdone itself in ensuring that our customer experience value for their hard earned cash – we really pride ourself with this achievement.”

The awards are put together by South African Tourism in partnership with First National Bank recognise and reward service excellence in travel and tourism.

Mokala is the newest South African national park. Gently set amongst imposing hills and sprawling plains, this South African national park offers a place of peace, seclusion and complete tranquility to have a corporate conference, team building event or leisure holiday.

Mokala is the Setswana name for ‘Camel Thorn’, named after the trees that occur in the dry woodland and arid sandy areas of the desert regions of Southern Africa. The Camel Thorn is a great resource to both the wildlife and humans who inhabit these areas, with the gum and bark of the trees often used by the local tribes to treat coughs, colds and nosebleeds.

“This year’s competition was tough with nearly double (with almost 1 000 applicants) the amount of entries compared to last year, so this means we were competing with some of the best establishments in the country,” Thakhuli concluded.

Issued by:

South African National Parks


Reynold “Rey” Thakhuli, General Manager: Media Relations, Tel: +27 (0) 12 426 5203 / +27 (0) 83 552 2020, e-mail: