Hi Rose,
We have been back home from Kruger for a month or more now, so have had no involvement as of this week, but maybe you can pass this on.
As you are aware the heat experienced over the last months has been beyond belief and when we checked into our Skukuza bungalow in early Jan, we discovered on our first night that the aircon was not working properly and making the most terrible noise, to the point where we had to actually switch it off, or get no sleep.
Before leaving for our drive the next morning we reported it to reception and by the time we got back to camp 3 or 4 hours later, it had been repaired, in fact I think it may even have been a 'new' re-conditioned aircon. I unfortunately do not remember the name of the lady who assisted us, but if you wouldn't mind passing our thanks on to all those on duty the 3rd Jan 2016.
