Under The Ubuntu Tree 2015 - 2017

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Meandering Mouse
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Re: Amazing friendly and efficient service

Unread post by Meandering Mouse »

Ollie, thank you for taking the time to give us that feedback. :D

I am pleased that your trip was such a success. It is the little things that make all the difference. I hope to see you coming back again to enjoy this special place.
The bird doesn't sing because it has answers, it sings because it has a song.
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Grantmissy
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Re: Amazing friendly and efficient service

Unread post by Grantmissy »

Ollie I glad that you had such a pleasant trip with friendly and efficient service :thumbs_up:
“Whether it's the best of times or the worst of times, it's the only time we've got.”
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Mischief
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Re: Amazing friendly and efficient service

Unread post by Mischief »

Ollie,really pleased that you had such an excellent trip in terms of good service.

Thank you also for taking the time to give us positive feedback about the service on this Forum. Really wonderful to hear.So often people are far more prone to just want to complain and criticise. So a really heartfelt thank you :gflower: :gflower: :gflower:

Also well done and a big thank you to the efficient and friendly staff at Shingwedzi and Berg en Dal....well done on your prompt and professional service :gflower: :gflower: :gflower: :gflower:
"Nature is not a place to visit. It is home."- G.Snyder
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Elsa
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Re: Amazing friendly and efficient service

Unread post by Elsa »

Morning Ollie,
I'm very glad you had such a great trip with exceptional service, thank you very much for taking the time to give the feedback.
I will move this over to Under the Ubuntu Tree later where your feedback and thanks will be forwarded to the camps/staff concerned. 8)
Take time each day to be with nature
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barryels
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Re: Amazing friendly and efficient service

Unread post by barryels »

Ollie,

Thank you for the wonderful feedback :thumbs_up: .
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Rocky Mike
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Marakele. Staff tops!

Unread post by Rocky Mike »

Hi all

Friday afternoon we were on our way to Tlopi camp for the weekend. A kinda honeymoon....

Although I have been to Marakele before, many years ago, and knew how to get there, we followed the stupid Iphone map directions.
Result? We ended up late, in the dark, without a clue where we were. Tempers started fraying....

Then we came upon a bakkie with 2 gate personnel. They kindly collected our key from the receiption, and another member took us via shortcut to our tent.

Heavensent!

I did not get these people`s names, bur rest assured, Marakele`s people is pretty high up on my list of dedicated Park staff.

If anybody is in a position to do so, please extend our thanks and compliments to Marakele`s gate staff again!

Michael Janssen
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Elsa
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Re: Marakele. Staff tops!

Unread post by Elsa »

Thanks for the feedback Mike, I will make sure it gets to the personnel concerned! :thumbs_up:
I do hope the rest of your weekend went smoothly and you had a good and enjoyable time.
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safarigal
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Re: Amazing friendly and efficient service

Unread post by safarigal »

Ollie, thanks for the wonderful review .... so many times we are quick to complain but slow to give praise. This is heartwarming to know - we will be there in October with 2 American couples (friends) who are super excited about their upcoming trip to KNP. I will share this with them.
Canuckgirl!
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Re: Amazing friendly and efficient service

Unread post by Canuckgirl! »

What a wonderful report. It is so heartening to hear great service stories, and makes us even more excited for our upcoming trip!
Olifants - August 23-25
Satara August 25-27
Lower Sabie 27 - 29
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RosemaryH
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Re: Marakele. Staff tops!

Unread post by RosemaryH »

Thanks for taking the time to share this Mike. :thumbs_up:

I certainly will pass your thanks and appreciation on!!
Rose
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Re: Amazing friendly and efficient service

Unread post by RosemaryH »

Ollie thank you for this fantastic feedback and for taking the time to share it here. :gflower:

It will be an absolute pleasure for me to pass your comments, thanks and appreciation onto management and staff of the camps concerned!


:clap: :clap: :clap: :clap: :clap:
Rose
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Meandering Mouse
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Re: Marakele. Staff tops!

Unread post by Meandering Mouse »

Rocky Mike, I am pleased to hear that there was such a wonderful ending to a frustrating day. :D
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Grantmissy
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Re: Marakele. Staff tops!

Unread post by Grantmissy »

Well done to the Marakele staff :clap: :clap: :clap: It is great to read about service excellence in the SA National Parks :thumbs_up: .
“Whether it's the best of times or the worst of times, it's the only time we've got.”
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Guinea Pig
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Impressed with Online Booking

Unread post by Guinea Pig »

I made a booking with Central Reservations via email for accommodation in KNP in November. It was a bit slower than the usual phone call, but all correct and completed without trouble.

During this booking process I made use of BOOK ONLINE for the first time ever. This is the really impressive bit. Awesome way to keep your bookings together in one place. I will be in Phalaborwa next week so decided to have a go at booking a day visit for one day. Process completed in less than 5 minutes. Again - really impressive.

Well done to the tech team for this. :clap:
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Elsa
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Re: Impressed with Online Booking

Unread post by Elsa »

Glad it all worked out well GP and it is a very impressive system. :thumbs_up:
Enjoy your day visit.
Take time each day to be with nature
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