Under The Ubuntu Tree 2015 - 2017
Moderators: ritad, RosemaryH, lion queen, Crested Val
- Meandering Mouse
- Legendary Virtual Ranger
- Posts: 33613
- Joined: Tue Jun 07, 2005 8:47 pm
- Location: meandering between senility and menopause
Re: Amazing friendly and efficient service
Ollie, thank you for taking the time to give us that feedback.
I am pleased that your trip was such a success. It is the little things that make all the difference. I hope to see you coming back again to enjoy this special place.
I am pleased that your trip was such a success. It is the little things that make all the difference. I hope to see you coming back again to enjoy this special place.
The bird doesn't sing because it has answers, it sings because it has a song.
- Grantmissy
- Legendary Virtual Ranger
- Posts: 16284
- Joined: Mon Nov 30, 2009 9:21 am
- Location: SA
Re: Amazing friendly and efficient service
Ollie I glad that you had such a pleasant trip with friendly and efficient service
“Whether it's the best of times or the worst of times, it's the only time we've got.”
- Mischief
- Legendary Virtual Ranger
- Posts: 14582
- Joined: Wed Apr 20, 2016 1:58 pm
- Location: White River,Mpumalanga,SA
Re: Amazing friendly and efficient service
Ollie,really pleased that you had such an excellent trip in terms of good service.
Thank you also for taking the time to give us positive feedback about the service on this Forum. Really wonderful to hear.So often people are far more prone to just want to complain and criticise. So a really heartfelt thank you
Also well done and a big thank you to the efficient and friendly staff at Shingwedzi and Berg en Dal....well done on your prompt and professional service
Thank you also for taking the time to give us positive feedback about the service on this Forum. Really wonderful to hear.So often people are far more prone to just want to complain and criticise. So a really heartfelt thank you
Also well done and a big thank you to the efficient and friendly staff at Shingwedzi and Berg en Dal....well done on your prompt and professional service
"Nature is not a place to visit. It is home."- G.Snyder
Mischief
Mischief
Re: Amazing friendly and efficient service
Morning Ollie,
I'm very glad you had such a great trip with exceptional service, thank you very much for taking the time to give the feedback.
I will move this over to Under the Ubuntu Tree later where your feedback and thanks will be forwarded to the camps/staff concerned.
I'm very glad you had such a great trip with exceptional service, thank you very much for taking the time to give the feedback.
I will move this over to Under the Ubuntu Tree later where your feedback and thanks will be forwarded to the camps/staff concerned.
Take time each day to be with nature
- barryels
- Legendary Virtual Ranger
- Posts: 12468
- Joined: Fri Dec 30, 2011 1:09 pm
- Location: Pretoria, SA
Re: Amazing friendly and efficient service
Ollie,
Thank you for the wonderful feedback .
Thank you for the wonderful feedback .
Always be humble and never think you are better than anyone else...
For dust you are; and into dust you shall return
For dust you are; and into dust you shall return
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- Posts: 11
- Joined: Tue Jun 20, 2017 9:14 am
Marakele. Staff tops!
Hi all
Friday afternoon we were on our way to Tlopi camp for the weekend. A kinda honeymoon....
Although I have been to Marakele before, many years ago, and knew how to get there, we followed the stupid Iphone map directions.
Result? We ended up late, in the dark, without a clue where we were. Tempers started fraying....
Then we came upon a bakkie with 2 gate personnel. They kindly collected our key from the receiption, and another member took us via shortcut to our tent.
Heavensent!
I did not get these people`s names, bur rest assured, Marakele`s people is pretty high up on my list of dedicated Park staff.
If anybody is in a position to do so, please extend our thanks and compliments to Marakele`s gate staff again!
Michael Janssen
Friday afternoon we were on our way to Tlopi camp for the weekend. A kinda honeymoon....
Although I have been to Marakele before, many years ago, and knew how to get there, we followed the stupid Iphone map directions.
Result? We ended up late, in the dark, without a clue where we were. Tempers started fraying....
Then we came upon a bakkie with 2 gate personnel. They kindly collected our key from the receiption, and another member took us via shortcut to our tent.
Heavensent!
I did not get these people`s names, bur rest assured, Marakele`s people is pretty high up on my list of dedicated Park staff.
If anybody is in a position to do so, please extend our thanks and compliments to Marakele`s gate staff again!
Michael Janssen
Re: Marakele. Staff tops!
Thanks for the feedback Mike, I will make sure it gets to the personnel concerned!
I do hope the rest of your weekend went smoothly and you had a good and enjoyable time.
I do hope the rest of your weekend went smoothly and you had a good and enjoyable time.
Take time each day to be with nature
Re: Amazing friendly and efficient service
Ollie, thanks for the wonderful review .... so many times we are quick to complain but slow to give praise. This is heartwarming to know - we will be there in October with 2 American couples (friends) who are super excited about their upcoming trip to KNP. I will share this with them.
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- Posts: 7
- Joined: Tue Jun 27, 2017 10:57 pm
Re: Amazing friendly and efficient service
What a wonderful report. It is so heartening to hear great service stories, and makes us even more excited for our upcoming trip!
Olifants - August 23-25
Satara August 25-27
Lower Sabie 27 - 29
Satara August 25-27
Lower Sabie 27 - 29
Re: Marakele. Staff tops!
Thanks for taking the time to share this Mike.
I certainly will pass your thanks and appreciation on!!
I certainly will pass your thanks and appreciation on!!
Rose
Re: Amazing friendly and efficient service
Ollie thank you for this fantastic feedback and for taking the time to share it here.
It will be an absolute pleasure for me to pass your comments, thanks and appreciation onto management and staff of the camps concerned!
It will be an absolute pleasure for me to pass your comments, thanks and appreciation onto management and staff of the camps concerned!
Rose
- Meandering Mouse
- Legendary Virtual Ranger
- Posts: 33613
- Joined: Tue Jun 07, 2005 8:47 pm
- Location: meandering between senility and menopause
Re: Marakele. Staff tops!
Rocky Mike, I am pleased to hear that there was such a wonderful ending to a frustrating day.
The bird doesn't sing because it has answers, it sings because it has a song.
- Grantmissy
- Legendary Virtual Ranger
- Posts: 16284
- Joined: Mon Nov 30, 2009 9:21 am
- Location: SA
Re: Marakele. Staff tops!
Well done to the Marakele staff It is great to read about service excellence in the SA National Parks .
“Whether it's the best of times or the worst of times, it's the only time we've got.”
- Guinea Pig
- Distinguished Virtual Ranger
- Posts: 1847
- Joined: Sat Jan 29, 2005 12:52 pm
- Location: Parys (Free State)
Impressed with Online Booking
I made a booking with Central Reservations via email for accommodation in KNP in November. It was a bit slower than the usual phone call, but all correct and completed without trouble.
During this booking process I made use of BOOK ONLINE for the first time ever. This is the really impressive bit. Awesome way to keep your bookings together in one place. I will be in Phalaborwa next week so decided to have a go at booking a day visit for one day. Process completed in less than 5 minutes. Again - really impressive.
Well done to the tech team for this.
During this booking process I made use of BOOK ONLINE for the first time ever. This is the really impressive bit. Awesome way to keep your bookings together in one place. I will be in Phalaborwa next week so decided to have a go at booking a day visit for one day. Process completed in less than 5 minutes. Again - really impressive.
Well done to the tech team for this.
Re: Impressed with Online Booking
Glad it all worked out well GP and it is a very impressive system.
Enjoy your day visit.
Enjoy your day visit.
Take time each day to be with nature