No news of the requested refund

[Jaume]

Good afternoon from Barcelona.
On April 5th, I was able to change my reservation in Lower Sabie to a better location. I booked and paid for the new bungalows and then canceled the previous reservation, R9639699. It seemed very easy: send an email to [email protected] and after 14 business days I would receive my money. As of today, I have not received any news about the refund. I have written to reservationrefund twice and once to Contact/Reservations/International Refunds.
Please help me with this problem.
Thank you very much.
(Translated with Google translate)

[DinkyBird]

Hello Jaume

Please forward your emails requesting the refund to me to escalate. But please do check your spam folder for emails. Also, SANParks pays out refunds 2x in a month and then it might take a few days to reflect on your bank account.

[email protected]

[Jaume]

I received the money today.
Thank you so much for your help.
See you in October!!!

[Elsa]

Great, thanks for the feedback.