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Why is Booking Period Only Showing 7 Months?

Posted: Fri Dec 29, 2023 6:26 am
by homesweetafrica
I'm trying to see accommodation in Kruger for Sept. 2024 but it is only showing through July 2024. Any idea why? Is this just a glitch? Is there something I need to do differently? Has the open booking period changed recently? We've researched and booked online several times over the years and never had this problem. Thanks.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Fri Dec 29, 2023 9:02 am
by lion queen
homesweetafrica wrote: Fri Dec 29, 2023 6:26 am I'm trying to see accommodation in Kruger for Sept. 2024 but it is only showing through July 2024. Any idea why? Is this just a glitch? Is there something I need to do differently? Has the open booking period changed recently? We've researched and booked online several times over the years and never had this problem. Thanks.
Hi homesweetafrica,

Booking periods have not changed, There is a problem with periods showing when you use the "Check availability" in the middle of the Homepage.

Please try the Book Your Trip at the top righthand to get all months.
book your trip.JPG
book your trip.JPG (6.09 KiB) Viewed 1925 times
Happy trip planning

Re: Why is Booking Period Only Showing 7 Months?

Posted: Fri Dec 29, 2023 9:05 am
by RichardJ
I see the same. Must be a system glitch.

However, if you go to 31 July, on the full month calendar there is an arrow which takes you forward to October.

Also, once in the Online Bookings screen, you can "Browse by Calendar Month". It shows all the months.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Fri Dec 29, 2023 2:50 pm
by homesweetafrica
Ok, glad it wasn’t just me but I see how to get there now. Thank you to both of you! Still in the planning session but hoping to get back to our “happy place” once again.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Sat Dec 30, 2023 11:30 am
by Karin Mitton
I don’t like to complain when things change, but the functionality to check accommodation types and availability on the new website is not great. The old way was simple, quick and easy.

I have booked online many times this year, and I hate it. The site is slow and cumbersome. To now use it to check availability is not going to be fun.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Sat Dec 30, 2023 3:42 pm
by homesweetafrica
From my end it looks great and hasn’t seemed slow. I just needed a bit of help finding our dates. But, we only get to Kruger every few years so I’m not a regular online user. We’ll see how the online booking goes once we settle on something.

If we need to make changes after booking online is that process the same? In the past it always seemed rather complicated and I was worried I might accidentally cancel the entire reservation. I always ended up making an international phone call at some odd hour.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Sat Dec 30, 2023 4:35 pm
by Karin Mitton
homesweetafrica wrote: Sat Dec 30, 2023 3:42 pm If we need to make changes after booking online is that process the same? In the past it always seemed rather complicated and I was worried I might accidentally cancel the entire reservation. I always ended up making an international phone call at some odd hour.
I made an online booking and when I wanted to add 2 nights the online system said I had no active reservations. So I made a reservation for the 2 nights, could not find that one either after the fact and had to phone central reservations to confirm all in order. Maybe I need to go on training. :roll:

Re: Why is Booking Period Only Showing 7 Months?

Posted: Sat Dec 30, 2023 4:59 pm
by homesweetafrica
Well, that doesn’t bode well! We’ll just have to try and get it right the first time.
It’s not easy doing this from the other side of the world. We’ve got to book flights too and right now I’m waiting for a better price than what I’m seeing. In the mean time Kruger bookings are filling up. Such a balancing act. But, I’m thankful for this “problem” because many don’t get the opportunity to visit such a wonderful place.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Sat Dec 30, 2023 5:44 pm
by MATTHYS
But, I’m thankful for this “problem” because many don’t get the opportunity to visit such a wonderful place.
:D Hope you will manage and wishing you the bestest ever Kruger trip, homesweetafrica :gflower:

Re: Why is Booking Period Only Showing 7 Months?

Posted: Mon Jan 01, 2024 12:12 am
by homesweetafrica
Thank you MATTHYS. :)

Next question that may not have an answer at this point in time…

Does anyone know the dates for SANParks week 2024? It may be the week in September we are looking at and anticipating the crowds doesn’t excite me.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Mon Jan 01, 2024 8:04 am
by lion queen
Dates for #SANationalParksWeek are yet to be set. It is usually around Heritage Day (24th of September), if that helps. Some parks include either of both weekends leading to and after Parks Week.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Mon Jan 01, 2024 2:41 pm
by homesweetafrica
Thank you lion queen, That is helpful. We are looking at the week of 15-21 Sept so hopefully we’ll be ok.

Re: Why is Booking Period Only Showing 7 Months?

Posted: Sun Jan 07, 2024 1:29 pm
by RichardJ
I couldn't find a more appropriate thread .....

I made a comment in another thread about the increase in rates.

This happened, as when i was planning my next trip, camping in BnD, the rate shown was R455 pn.

I wanted to check what the rate increase was and found a Price list for 2021/22. On it are 3 rates, Low, Mid and High season. Checking the current list, it has the same period differentiation.

Where did i see the R455? Using the "Check Availability" for February a low season period!
However, when using the "Browse by Calendar Month" the rate charged is correct!