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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
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Re: Checking for accommodation availability updates?

Unread post by RogerFraser » Wed Jan 09, 2013 8:15 pm

Also don't forget now with the new 2013 reservations the final balance now has to be paid 60 days prior to arrival so unpaid reservations will become available sooner . :hmz:

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Re: How do you amend an existing reservation?

Unread post by mandym » Sat Feb 16, 2013 3:16 am

Hi ElephantEars,

If you booked your accommodation online it is pretty straightforward to change it online too. In fact I literally just changed mine.

Check first that the accommodation you want is available by going to the left hand panel of the Home Page and finding Travel - Availability - Olifants - "Monthly calender or a particular date".

If it is available go to Travel - Reservations.

Click on "Book and Pay Directly Online".

Click on "Review Existing Reservations"

Click on the Reservation number you want to change.

Find the one that you are changing and click on Cancel

That will take off the accommodation already booked - you have to do that first otherwise it will throw you out at the end.

Then click on "Add Itinerary"

That will take you through to allow you to choose the new accommodation you want.

If the new accommodation is more then there will be no modification fee once you have chosen the new one.

Go to checkout and pay any balance due.

Have a great trip :dance:

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Off-Peak time in the Kruger.

Unread post by schooms » Fri Apr 05, 2013 9:02 pm

Hi guys,

Wonder if anyone can help here. In a recent magazine article in a SA travel magazine it mentioned that when one books accomodation in SANPARKS (including the Kruger) that one must ask about the off-peak periods and about the discounts available during these periods.

Apologies to the moderators but I didn't find this in any other forum, but if it is then please direct me to the correct one.

My question is this, when is the off-peak period in the Kruger?
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Re: Off-Peak time in the Kruger.

Unread post by moose1 » Sun Apr 07, 2013 7:54 pm


If you look under Tariffs on the SANP web site and open the 2013 -2014 Tariffs you will see that from Nov 2013 there are 3 Tariffs. A Low Season rate, a shoulder season rate and a high season rate. They differentiate between "HOT" times (low season )and "COOLER " times in the parks (high season) as well as school holiday periods . You will see the 3 columns with the respective applicable dates . Hope this helps ?


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Re: Off-Peak time in the Kruger.

Unread post by moose1 » Mon Apr 08, 2013 9:33 am

Hi Schooms

Dont forget there are also Pensioners discounts (there are some benefits to getting old !!! :o ) Go to ... scount.php for the files

Then there are the special deals and you can get these at ... scount.php

Then there are the weekly specials on the main page of the SANP website It says " Quick availability check - Still available this weekend "

Also read about tariffs etc on

Hope this helps !! Enjoy your trips --- it is much better when you only have only paid 60% of the normal tariff !!! :)


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Re: Cancellation policy

Unread post by Elsa » Tue Apr 30, 2013 9:54 pm

nicvincent wrote:All nice. But what happens if I need to cancel more than 30 days (e.g. 2 months) before arrival? Would there be any cancellation fee or will all the amount be credited back to my cc?
Many thanks

That's right, more than 30 days and there is no cancellation charge and as I understand it either paid back or you can take a credit.

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Conservation Charges

Unread post by DSouter » Thu May 16, 2013 9:07 am

Conservation Charges to drop -
Durban - South Africans touring Kruger National Park in open safari vehicles would no longer have to pay the same rate as foreign visitors.

SANParks said all visitors were normally charged the standard rate for foreigners if they visited the park in open safari vehicles on organised tours which mainly cater for the international market.

However, statistics showed that more local visitors were now visiting the park on such tours, and SANParks had decided to allow South Africans to pay a reduced rate for park conservation fees.

As from November 1, conservation fees for Kruger (and open safari vehicle guests) would be R62 for locals, R124 for SADC nationals and R248 for international guests. Children younger than 12 would pay half price. - The Mercury

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Re: Conservation Charges

Unread post by AndreaB » Thu May 16, 2013 9:11 pm

Can anyone give me a rational explanation as to why international visitors have to pay approx. 4 times more conservation charges than locals? :wall:

I am getting somewhat tired of being treated as a cash cow merely because we travel in from other countries?
And yes I do have a Wild Card but even then we are charged far more than SA citizens.

The days where South Africa was a cheap holiday are long gone. Much as I love Kruger and would be devastated if I couldnt make my annual trip it, is slowly but surely becoming a luxury item that may have to become a bi-annual treat.

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Re: Conservation Charges

Unread post by Imberbe » Fri May 17, 2013 1:10 am

South African tax money is contributing to the upkeep of our parks and has done so for many years. This is a small way in which South Africans are benefiting from the tax they are paying. South Africans pay the same rates for accommodation as people from all other countries.
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Re: Conservation Charges

Unread post by Joep Stevens » Sat May 18, 2013 6:17 pm

Dear AndreaB,

To add to what Imberbe has already explained, conservation fees for national parks are determined considering the charges for similar reputable parks across Africa and the world.
We call these the standard conservation fees.
In the case of large parks such as Kruger, Kgalagadi and Addo, SANParks rates compare favourably (cheaper) than parks such as Serengeti, Chobe, Masai Mara, Etosha.
As explained by Imberbe SA residents benefit by a ratio of 4:1 reduction, indeed for the reason of them funding the conservation grant that SANParks receives from the Government.
Then there is a further option for the regular and long staying visitors that can benefit from the Wild Card option available.
I hope and trust that this is understandable and supported.
Just a subtle difference - instead of the approach being "non-SA residents paying 4 times more than SA residents", the approach should be "non-SA residents pay comparable (if not favourable) rates (compared to parks across Africa and the world) and SA residents pay reduced fees, as it their taxes (mostly so) that fund conservation in South Africa."

Thank you.

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Re: change of booking

Unread post by DinkyBird » Fri Jul 19, 2013 7:25 pm

Hi Lucy

Yes, they are open on a Saturday, in the morning.

Central Reservations (Pretoria): +27 (0)12 428 9111 or mobile: +27 (0)82 233 9111
Call Centre Office Hours (GMT+2)

Monday to Friday: 07:30 - 17:00
Saturday: 08:00 - 13:00

List of satellite offices here:- link
- Dalene

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Do you need a printed reservation?

Unread post by cfraser » Thu Aug 08, 2013 8:02 pm

Hey guys

Going into the Kruger for day tomorrow, I have made my advanced reservation but do not have access to a printer, do you have to have a printed copy? Or you think I can use my iPad to show them the details??



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Re: Do you need a printed reservation?

Unread post by Crested Val » Thu Aug 08, 2013 8:21 pm

If you make a note of your reservation number and client number they can look you up.

I once misplaced out paperwork, and there was no problem at all. They were very helpful at Malelane Gate where we entered the park, and Croc bridge camp, where we were staying.

Have a lovely day in the park.!!! :thumbs_up:

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Re: How many can you book at one time?

Unread post by cheetahlady » Sun Sep 22, 2013 9:53 pm

Matnikstym, we usually book under one reservation number for our group.

Some lessons I have learnt....

1. Specify type of accommodation you want and number of people per hut - look online for the codes and equipment provided in the various accom types.
2. If you are paying separately, you can do this but make sure that the other guests quote the reservation number and note on the form that the credit card name is different from the booking info. Also pay at least 10 days before due date as we have had issues relating to this before. If your booking is not paid on time it is automatically cancelled. We usually pay the deposit in full ourselves and then have a smaller balance to pay than our friends. I always call reservations two days before due date to make sure that the payments have been processed properly.
3. The camps usually try to keep a group together. At most, we have been one or two huts in between. You can request specific huts from the camps by emailing the camps. We do this about 8 weeks out.

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KNP June 2017 Mopani, Shingwedzi, Letaba, Satara, Lower Sabie, Pretoriuskop, Berg-en-Dal

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Re: Online booking: query - where should it go?

Unread post by DinkyBird » Sun Oct 20, 2013 9:21 pm

Hi Pete

Just keep in mind, to make use of the pensioners discount, you have to phone book, or book via email, online booking does not give pensioner discounts, but a 5% discount on some (if not all?) bookings. (For future when you are booking all those many lovely trips :D )

The Chill Room is the forum to browse through for Online Booking type of topics - see here. Near the top is a link to a tut. And a little further down is a topic Online Questions, Advice, Problems. Please ask any questions you have, we will try assist or ask the tech guys to help where we cannot.
- Dalene

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