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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
mikef
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Re: Changing camp in middle of itinerary

Unread post by mikef » Tue Sep 04, 2012 10:45 am

RobertT wrote:From what I have experenced, the booking once made and saved and paid, a reservation number generated.
We cannot make changes to it, it has to be done via H/0 on I presume an overide.
Think part of problem is it talks to the financials, so if you are needing to pay more, it would not be a problem, but if refunds are needed then it could be problematic.
Another problem would be if people are changing regularly throughout with different priced accomodation.


Thanks Robert.
I have however made numerous changes to past bookings via online amendments.
My problem is that I am seldom in a position to book far in advance so have to book whatever is free and frequently want to make changes in the last 30 days before utilization when more suitable accommodation becomes available.
Also as it is normally after-hours when I have the time to check for available accommodation by delaying until the next day to phone or email means that any available unit has a good chance of being taken.
A work around for the OP's problem for the future would be to ensure that each camp is booked as a separate reservation allowing easier modification but that sometimes incurs unnecessary modification fees that would not have been applicable if the whole stay was treated as a single reservation (only applicable to changes made in the last 30 days)

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DinkyBird
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Re: Changing a reservation

Unread post by DinkyBird » Mon Sep 10, 2012 4:17 pm

Here are all the booking rules: link

 Deposit:
· Reservations made 365 days in advance pay 33% within 30 days of making the
booking.
· Balance (67%) is payable 30 days before arrival.
· Reservations made to 32 to 66 days in advance pay 100% 30 days before arrival.
· Reservations made within 31 days pay 100% within 5 days of making the reservation.
· Reservations made within 5 days of arrival are to be paid within 24 hours.

 Cancellations:
· Percentage is calculated on the client’s total reservation cost payable.
· Cancel within 30 to 15 days before arrival - 25%.
· Cancel within 14 to 7 days before arrival – 50%.
· Cancel within 6 days and less – 100%.

 Modifications:
· For downgrading of a reservation when a deposit has been paid, percentage is
calculated on the difference:
· Modify within 30 to 15 days before arrival – 25%.
· Modify within 14 to 7 days before arrival – 50%.
· Modify within 6 days and less – 100%.
· When modifying the arrival date to an earlier date, no modification fees will be
charged, unless the total cost is decreased and the arrival date before the
modification fell inside the 30-day period.
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saraf
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Re: Booking at SANParks

Unread post by saraf » Wed Oct 10, 2012 8:17 pm

There is a series of video tutorials on how to use the online booking system that may provide some answers. The can be found here.
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Re: Bookings - info - advice & Feedback

Unread post by Crested Val » Fri Oct 12, 2012 4:44 pm

The usual way it happens is:=

1.Make booking and receive Deposit Request Letter for first deposit.
2.Pay first deposit and receive another Deposit Request Letter with altered amount, showing first deposit paid, and how much and when the last deposit is due.
3.Pay last deposit when due and receive Confirmation Letter that shows a zero balance.

Hope that helps. :thumbs_up:

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Re: Day Visitors - advance bookings needed?

Unread post by Safari Gal » Wed Nov 07, 2012 2:47 pm

July is extremely popular in Kruger - particularly during the school holidays which next year are from 22 June - 14 July. I would definitely recommend that you pre-book your day permits. Rather be safe than sorry :wink:
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redlomo
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Re: fast track way to book accomodation

Unread post by redlomo » Fri Nov 23, 2012 2:19 pm


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Re: fast track way to book accomodation

Unread post by Heksie » Fri Nov 23, 2012 2:28 pm

Ya I agree with redlomo :thumbs_up: go to www.sanparks.org then Kruger National parks, so then you can check out the camps and see what is available and then book online :D
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Graham_5000
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Re: fast track way to book accomodation

Unread post by Graham_5000 » Sat Nov 24, 2012 2:49 am

Mgoddard wrote:Tim Welcome to the Forum...just remember, when you book online as suggested above you have to pay the full amount upfront....I would suggest you look to see whats available and make a booking online (for 2 or 3 nights), pay for it and then login to your booking and you can make changes etc as you please...!!! They do not charge you to make changes so far in advance..only 1 month in advance stop making changes, and the changes you make can be paid as per your updated booking :D :D


It is also cheaper to book online and pay upfront.
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Re: fast track way to book accomodation

Unread post by DinkyBird » Sat Nov 24, 2012 12:57 pm

Link to Availability

Also, have a look a month before your planned trip (don't leave booking that late!) to see if your preferred accommodation options become available and you can change the booking. If clients do not pay their full deposit on due date (one month before their visit) the booking is cancelled, and thus accommodation options become available again.
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cgo111
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Re: Bookings - info - advice & Feedback

Unread post by cgo111 » Wed Dec 05, 2012 8:17 am

Hi,

I am new to this forum and have a question regarding bookings:

I would like to make a booking for a wilderness trail, and I am not opposed to doing it through the online booking system. However, I would like clarification regarding refunds the refunds policy, because my travel plans are not absolutely finalized.

If I were to cancel a booking with more than 30 days advance notice, would I get a full refund? I see rules spelled out for 30-15 days before reservation, etc., so am I correct in assuming a full refund if cancelled with more than 30 days advance notice?

Thanks in advance for your input!

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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Dec 05, 2012 11:39 am

Hi cgo111 and a warm welcome to the forum! :clap:

I would read it as more than 30 days = full refund as well. :thumbs_up:
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Re: Checking for accommodation availability updates?

Unread post by Elsa » Wed Jan 09, 2013 11:25 am

Found this on the Availability page

Please Note:
Availability information is updated real-time (unless interrupted by technical difficulties) between our reservation system and this website. As reservations are accepted on a first-come-first-served basis, we cannot guarantee that accommodation you see as available now will still be available when you make a reservation.


Just yesterday I moved one of my bookings to a later date and when I checked, noticed that it had changed accordingly on the availability.

Hope that helps
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RogerFraser
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Re: Checking for accommodation availability updates?

Unread post by RogerFraser » Wed Jan 09, 2013 8:15 pm

Also don't forget now with the new 2013 reservations the final balance now has to be paid 60 days prior to arrival so unpaid reservations will become available sooner . :hmz:
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Re: How do you amend an existing reservation?

Unread post by mandym » Sat Feb 16, 2013 3:16 am

Hi ElephantEars,

If you booked your accommodation online it is pretty straightforward to change it online too. In fact I literally just changed mine.

Check first that the accommodation you want is available by going to the left hand panel of the Home Page and finding Travel - Availability - Olifants - "Monthly calender or a particular date".

If it is available go to Travel - Reservations.

Click on "Book and Pay Directly Online".

Click on "Review Existing Reservations"

Click on the Reservation number you want to change.

Find the one that you are changing and click on Cancel

That will take off the accommodation already booked - you have to do that first otherwise it will throw you out at the end.

Then click on "Add Itinerary"

That will take you through to allow you to choose the new accommodation you want.

If the new accommodation is more then there will be no modification fee once you have chosen the new one.

Go to checkout and pay any balance due.

Have a great trip :dance:

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Re: Bookings - info - advice & Feedback

Unread post by Annaluisa » Fri Mar 08, 2013 10:58 am

As a matter of interest, even though we live in Cape Town, I always do all my National Parks bookings by phoning the Reservation House 'satellite booking office' in Jhb (tel: 011-678-8870) and making your reservations then and there over the phone.
You never have to wait more than a couple of minutes to get through to a consultant, and I find them unfailingly polite and efficient - the confirmation email comes through almost before I've put the phone down.

Also, if you're unable to find exactly what you want accommodation-wise, but don't want to lose the availability there is, this is a good way to 'hedge your bets', as (unlike online booking), you don't have to pay immediately - depending on how far in advance you're booking, there's about a month's grace period before you have to pay the deposit, during which time more or better accommodation could become available - and you don't end up paying a penalty.


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