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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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spargish
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Re: amending reservations online

Unread post by spargish » Fri Feb 08, 2013 1:27 pm

As far as I can remember when I did it, you select review existing booking,you can then add to the itinerary, once you have selected the new accomadation you would like it takes you back tyo the review existing booking screen before you check out.

You can the cancel the other type of booking, you will see it refelcts the dates for each different camp you will be at. You need to click on the arrow next to the one you would like to cancel. it then expands so you can cancel that accomadation or even just remove days instead of cancelling together.

I hope that makes sense :hmz:
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kite
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Re: amending reservations online

Unread post by kite » Fri Feb 08, 2013 1:54 pm

Well, that does sound feasible, but I am still rather reluctant to try it.
I should be braver!

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Yoda
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Re: amending reservations online

Unread post by Yoda » Fri Feb 08, 2013 3:53 pm

Agree with kevjones, why not just go in person, or give one of the offices a call?

WildThing
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Re: Questions regarding cancellation of booking

Unread post by WildThing » Fri Feb 08, 2013 4:39 pm

Hi Bushbuck - if you cancel a booking 30 days or less before you go, you will not loose your money if you book for later dates in the Park. Your new booking must be for the same value as the previous one - if not then you loose the difference (known as Modification Fees).

yvs
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Re: How can I change my booking?

Unread post by yvs » Wed May 29, 2013 9:58 pm

Hi,

Is it possible to change a reservation from a booking in one park to a booking in a different park using the online booking system?
And if so, is it possible to have the amount paid for the original reservation transferred to the new reservation (when using the online booking system to make the change)?

Since I have to book a long time in advance I would like to know if such a change would be possible if for some reason I have to change my plans.

YvS

Moira de Swardt
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Location: The City of Gold

Payment reference number wrong

Unread post by Moira de Swardt » Sun Mar 30, 2014 6:57 am

The other day I made payment for the Addo leg of my holiday. I made a typographical error in the reference number. When I did noticed that I have not received confirmation of the payment I checked and discovered the error. :big_eyes:

I hope this can be rectified and that I have not just paid for someone else's holiday. I can't afford to pay again. :(

I have sent an e-mail to reservations and will phone first thing on Monday morning.
I don't get to the Parks nearly often enough, despite two trips to the KNP and one to Golden Gate this year.

Moira de Swardt
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Re: Payment reference number wrong

Unread post by Moira de Swardt » Mon Mar 31, 2014 6:20 pm

Good news! There was no such reference number as the one I used as a reference number. Everything is sorted and I have been correctly credited.

Yay, SanParks
I don't get to the Parks nearly often enough, despite two trips to the KNP and one to Golden Gate this year.

RayB1
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Changes to Caravan reservations.

Unread post by RayB1 » Fri May 30, 2014 2:06 pm

Hi as new Wild card holders we intend visiting KNP out of season in August 2014. As pensioners we are not really time constrained!
What is the situation if we decide we would like to stay a day or so LONGER at a rest camp thus extending our total time within KNP? or alternatively cutting short a reservation at Camp "A" by a day or so and moving on to a new camp where we have not made a booking?

Obviously we understand that any extension of our stay comes with the additional accommodation charges.

If it is possible to have flexible reservations out of season that would be a very big plus for Wild card members.

Looking forward to your reply.

Regards

Ray Bester

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Delene D
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Re: Changes to Caravan reservations.

Unread post by Delene D » Fri May 30, 2014 2:30 pm

Hi Ray. I hope you get a reply from the mods soon or from the admin people. I also would be happy to hear the reply to your question. We have been caravanning in Kruger every few years for a while and should have asked this question sooner. I think though if you would like to move on earlier you could go to the office and see if you could amend your booking and if there is place at the other camp they would possibly let you move on. Not sure if there would be a cost involved for changing your booking. In 2009 we had to change our bookings a few days before we were due to go as my husband had an emergency op. The Head Office of bookings were very understanding especially as we sent them a Doctors Certificate, but because the change of booking came so late we were about to leave the Park for 4 days after Letaba. On a day trip to Satara I saw the Camp Manager and he allowed us to stay in an emergency site for those 4 days (no electricity), but I must say we could have stayed with electricity because the camp was only half to 3 quarters full every night and there were plenty of stands available. Also we had to stay at Pretorius Kop for 9 days because we could not get into Skukuza until a certain date. This was all during Pensioners Discount time so I think the camps are pretty full during that time. Good Luck. I look forward to seeing whats advised.

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isinkwe
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Re: Changes to Caravan reservations.

Unread post by isinkwe » Fri May 30, 2014 2:43 pm

Hi Rayb1

You can change your booking while in the park anytime you like, as long as there is available space at the camp you wish to go, I have often changed camps while in the Kruger, no problem, just visit the reception and ask them to see if there is space for you elsewhere, they will change your booking then and there, then just hitch your van and move to the next camp. :D

Don't just pitch up at a camp and hope they have space, always check at any reception first.
Isn't it just amazing how potatoes give us fries and vodka? :D The rest of the vegetables should get their act together :rtm:

!bushbaby
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Location: Johannesburg

Address of Jhb office?

Unread post by !bushbaby » Sat Oct 21, 2017 2:06 pm

Could somebody please tell me the street address of the Johannesburg satellite office where you can do walk in bookings?
Much appreciated.
!bushbaby.

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Crested Val
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Re: Reservation questions/advice

Unread post by Crested Val » Sat Oct 21, 2017 4:07 pm


!bushbaby
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Joined: Mon Nov 02, 2015 1:16 pm
Location: Johannesburg

Re: Reservation questions/advice

Unread post by !bushbaby » Sun Oct 22, 2017 3:25 pm

Thanks, crested val,
I have since found out the exact location of Heathway Centre. It is corner Beyers Naude and Castlehill Drive.
Many thanks. :D

Hippotragus
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Re: Reservation questions/advice

Unread post by Hippotragus » Mon Oct 23, 2017 11:56 am

Reservation House, Heathway Centre, Beyers Naude Drive, Cresta.
I always go there or phone them. Always fantastic friendly service.
Skukuza 1-4 March 2018 (Cricket weekend!!)
Lower Sabie 4 March 2018
Satara 5-9 March 2018


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