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Reservation questions/advice

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Gemma T
Posts: 202
Joined: Thu Mar 12, 2009 9:10 pm
Location: Cumbria UK

Booking headaches!!

Unread post by Gemma T » Mon Sep 03, 2012 8:26 am

I have spent at least 30 minutes on hold to central reservations this morning trying to get booked for next year. Each time aftter 10 minutes the system has kicked me out, given an engaged tone and then gone dead! I'm calling from the UK so this is costing a lot of money!!

I don't mind being on hold, if I get through and get to do what I need. But this was so frustrating and costly and in the end pointless!

Come on SANParks, this isn't really acceptable!
:rtm:
When I'm not in the Park, I'm thinking of it...
Bittersweet Return to Paradise TR - Aug 2011

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lion queen
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Location: Upington SA

Re: Booking headaches!!

Unread post by lion queen » Mon Sep 03, 2012 8:46 am

Hi Gemma T,

I can understand your frustration.........even more so because you're call from the UK.

Try one of the Satellite offices. They answer quick and are very helpful

Reservation House (Jhb)

Tel: (011) 678 8870
Fax: (011) 678 2575


Reservation House (Pta)


Tel: (012) 991 0758
Fax: (012) 991 1048
You only live once, but if you do it right, once is enough - Mae West

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Leanawel
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Location: KAROO

Re: Booking headaches!!

Unread post by Leanawel » Mon Sep 03, 2012 12:16 pm

Lion Queen :D - exactly my advice too :thumbs_up:

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DinkyBird
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Re: Booking headaches!!

Unread post by DinkyBird » Mon Sep 03, 2012 12:32 pm

Today will also have a huge volume of calls, at I would imagine at all booking offices, with it being the first working day of the month and booking for Aug 2013 opening.
- Dalene

Gemma T
Posts: 202
Joined: Thu Mar 12, 2009 9:10 pm
Location: Cumbria UK

Re: Booking headaches!!

Unread post by Gemma T » Mon Sep 03, 2012 7:32 pm

Did try the other satellite offices too, but no joy!

Thankfully got sorted as a friend based in Jburg made the booking for us, as he was also on hold!!!

So all booked and ready for next August!!! Yay!!
Gemma x
When I'm not in the Park, I'm thinking of it...
Bittersweet Return to Paradise TR - Aug 2011

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bert
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Re: Booking headaches!!

Unread post by bert » Mon Sep 03, 2012 7:36 pm

Great and all is well in Cumbria :thumbs_up:

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DuQues
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Re: Booking headaches!!

Unread post by DuQues » Mon Sep 03, 2012 7:42 pm

Gemma T wrote:So all booked and ready for next August!!! Yay!!

Congrats! 8)
Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now. :lol:
Not posting much here anymore, but the photo's you can follow here There is plenty there.

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

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Dupacc
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Location: Weltevredenpark, RSA

Re: Booking headaches!!

Unread post by Dupacc » Mon Sep 03, 2012 8:29 pm

The JHB satellite office staff were very friendly even though I am pretty sure they must have been exhausted by the time I eventually got through. AND: I could make changes and I got what I wanted!

DuQues wrote:Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now.


Thanks Duco: 12 days and 244 days respectively and counting :D .
Dupacc

I will join in the song, because I know why I sing. Soli Deo Gloria

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zeelie
Posts: 42
Joined: Tue Dec 23, 2008 12:00 pm
Location: Mpumalanga

Baby accomadation?

Unread post by zeelie » Tue Sep 11, 2012 8:07 am

When does babies start counting as an extra person?

Thank you
Biyamiti 9 - 14 May

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lion queen
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Re: Baby accomadation?

Unread post by lion queen » Tue Sep 11, 2012 8:11 am

Hi Zeelie,

Adult rates apply to persons 12 years and older.
Child rates apply to persons aged 2-11 years, infants under 2 years Gratis

Hope this helps...... :thumbs_up:
You only live once, but if you do it right, once is enough - Mae West

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zeelie
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Joined: Tue Dec 23, 2008 12:00 pm
Location: Mpumalanga

Re: Baby accomadation?

Unread post by zeelie » Tue Sep 11, 2012 6:36 pm

dankie lion queen
Biyamiti 9 - 14 May

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Mant
Posts: 325
Joined: Wed Feb 11, 2009 1:34 pm
Location: Johannesburg

How can I change my booking?

Unread post by Mant » Thu Dec 13, 2012 6:21 pm

Hi,

Could somebody give me some advice on how I can change my booking from Mapungubwe to the Kruger if I have already paid the deposit?

Thanks,

Samantha

Hippotragus
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Location: Kyalami, South Africa.

Re: How can I change my booking?

Unread post by Hippotragus » Thu Dec 13, 2012 6:38 pm

I did a similar thing recently. I cancelled 2 weeks in KTP and made reservations in 4 of the Northern and Eastern Cape parks. I went to Reservation House near Cresta and the lady there cancelled KTP, made the other bookings and I ended up with a credit on my SANParks "account". Because there were 4 other parks involved, I had to phone someone at SANParks HO at Groenkloof and allocate the KTP money between the 4 new parks. All very easy!
Mokala 11-15 May 2017

Letaba 15-17 Oct 2017
Shingwedzi 17-20 Oct 2017
Punda Maria 20-14 Oct 2017

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Graham_5000
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Re: How can I change my booking?

Unread post by Graham_5000 » Thu Dec 13, 2012 10:52 pm

As the parks are different I would ring SANParks and ask them on the phone. The reservations team are great at sorting complications out in my experience.

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Mant
Posts: 325
Joined: Wed Feb 11, 2009 1:34 pm
Location: Johannesburg

Re: How can I change my booking?

Unread post by Mant » Fri Dec 14, 2012 8:46 am

Hi,

I emailed the Reservation Office, I'm just waiting for them to come back to me. I booked for Biyamiti.


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