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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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lion queen
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Re: Booking headaches!!

Unread post by lion queen » Mon Sep 03, 2012 8:46 am

Hi Gemma T,

I can understand your frustration.........even more so because you're call from the UK.

Try one of the Satellite offices. They answer quick and are very helpful

Reservation House (Jhb)

Tel: (011) 678 8870
Fax: (011) 678 2575


Reservation House (Pta)


Tel: (012) 991 0758
Fax: (012) 991 1048
You only live once, but if you do it right, once is enough - Mae West

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Leanawel
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Re: Booking headaches!!

Unread post by Leanawel » Mon Sep 03, 2012 12:16 pm

Lion Queen :D - exactly my advice too :thumbs_up:

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DinkyBird
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Re: Booking headaches!!

Unread post by DinkyBird » Mon Sep 03, 2012 12:32 pm

Today will also have a huge volume of calls, at I would imagine at all booking offices, with it being the first working day of the month and booking for Aug 2013 opening.
- Dalene

Gemma T
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Location: Cumbria UK

Re: Booking headaches!!

Unread post by Gemma T » Mon Sep 03, 2012 7:32 pm

Did try the other satellite offices too, but no joy!

Thankfully got sorted as a friend based in Jburg made the booking for us, as he was also on hold!!!

So all booked and ready for next August!!! Yay!!
Gemma x
When I'm not in the Park, I'm thinking of it...
Bittersweet Return to Paradise TR - Aug 2011

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bert
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Re: Booking headaches!!

Unread post by bert » Mon Sep 03, 2012 7:36 pm

Great and all is well in Cumbria :thumbs_up:

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DuQues
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Re: Booking headaches!!

Unread post by DuQues » Mon Sep 03, 2012 7:42 pm

Gemma T wrote:So all booked and ready for next August!!! Yay!!

Congrats! 8)
Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now. :lol:
Not posting much here anymore, but the photo's you can follow here There is plenty there.

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Dupacc
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Re: Booking headaches!!

Unread post by Dupacc » Mon Sep 03, 2012 8:29 pm

The JHB satellite office staff were very friendly even though I am pretty sure they must have been exhausted by the time I eventually got through. AND: I could make changes and I got what I wanted!

DuQues wrote:Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now.


Thanks Duco: 12 days and 244 days respectively and counting :D .
Dupacc

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zeelie
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Location: Mpumalanga

Baby accomadation?

Unread post by zeelie » Tue Sep 11, 2012 8:07 am

When does babies start counting as an extra person?

Thank you
Biyamiti 9 - 14 May

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lion queen
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Re: Baby accomadation?

Unread post by lion queen » Tue Sep 11, 2012 8:11 am

Hi Zeelie,

Adult rates apply to persons 12 years and older.
Child rates apply to persons aged 2-11 years, infants under 2 years Gratis

Hope this helps...... :thumbs_up:
You only live once, but if you do it right, once is enough - Mae West

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zeelie
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Re: Baby accomadation?

Unread post by zeelie » Tue Sep 11, 2012 6:36 pm

dankie lion queen
Biyamiti 9 - 14 May

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Mant
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Location: Johannesburg

How can I change my booking?

Unread post by Mant » Thu Dec 13, 2012 6:21 pm

Hi,

Could somebody give me some advice on how I can change my booking from Mapungubwe to the Kruger if I have already paid the deposit?

Thanks,

Samantha
Kruger
Satara 25 - 28 March 2018

Hippotragus
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Re: How can I change my booking?

Unread post by Hippotragus » Thu Dec 13, 2012 6:38 pm

I did a similar thing recently. I cancelled 2 weeks in KTP and made reservations in 4 of the Northern and Eastern Cape parks. I went to Reservation House near Cresta and the lady there cancelled KTP, made the other bookings and I ended up with a credit on my SANParks "account". Because there were 4 other parks involved, I had to phone someone at SANParks HO at Groenkloof and allocate the KTP money between the 4 new parks. All very easy!
Letaba 19 July 2017
Nyarhi Rustic Bush Camp 20-23 July 2017

Letaba 15-17 Oct 2017
Shingwedzi 17-20 Oct 2017
Punda Maria 20-14 Oct 2017

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Graham_5000
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Re: How can I change my booking?

Unread post by Graham_5000 » Thu Dec 13, 2012 10:52 pm

As the parks are different I would ring SANParks and ask them on the phone. The reservations team are great at sorting complications out in my experience.

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Mant
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Location: Johannesburg

Re: How can I change my booking?

Unread post by Mant » Fri Dec 14, 2012 8:46 am

Hi,

I emailed the Reservation Office, I'm just waiting for them to come back to me. I booked for Biyamiti.
Kruger
Satara 25 - 28 March 2018

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Bush hugger
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Location: Johannesburg

Booking Cancellation advice urgent!!!

Unread post by Bush hugger » Sun Dec 23, 2012 11:30 am

Hi,

I did a booking for Satara camp for 6th jan in a wrong category ( international ) as I am South Arican resident. I saw that I was charged international conservation fees.

Hence I went and cancelled my booking in 30mis. I did get a cancellation confirmation letter stating that the amount had been placed in my client no... I am not sure what is this. I need to rebook urgently for the same day
But unfortunately cant do unless my money is released from my previous bookings.

Can someone please advise if I can use the already paid amount to rebook and when will the difference be credited Back to me.

Many Thanks.


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