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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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DinkyBird
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Re: how to use a credit (after making amendement on reservat

Unread post by DinkyBird » Sat Jan 28, 2012 4:03 pm

Hi edie88

Can I use this credit to book a morning walk or a game drive in the same park (ie KTP)?
Can this credit be used to book a night or a morning walk in another camp (like KNP)?
Can this credit be refunded?

Yes.
Yes.
Not sure, but do not think so. Can try and find out for you.
- Dalene

edie88
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Re: how to use a credit (after making amendement on reservat

Unread post by edie88 » Sat Jan 28, 2012 4:14 pm

Thanks for your reply.

So if i want to book a morning in KTP or another park, i just email them and mention " please use my credit"?
What is the procedure?

Thanks
Edie

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DinkyBird
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Re: how to use a credit (after making amendement on reservat

Unread post by DinkyBird » Sat Jan 28, 2012 4:21 pm

You have a client number and a reservation number which you will give when making the booking for the activity - so it should automatically cancel out the credit. The activity will be listed on your Reservation Confirmation, and added to the total cost of your entire booking.
- Dalene

edie88
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Re: how to use a credit (after making amendement on reservat

Unread post by edie88 » Sat Jan 28, 2012 4:30 pm

ok, so easy to use it for adding an activity on the same reservation number as the cancellation.
But how to add an activity using this credit on another reservation number?

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DinkyBird
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Re: how to use a credit (after making amendement on reservat

Unread post by DinkyBird » Sat Jan 28, 2012 4:47 pm

That I am not 100% sure about and have asked Lesego to clarify for you. From what I understand, the credit is against your client number, not the reservation number - but I am not sure.
- Dalene

steamtrainfan
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Re: confirmation letter lost

Unread post by steamtrainfan » Mon Mar 05, 2012 9:50 pm

Hi All. I have mislaid my confirmation letter :wall: :wall: and only have my EFT proof of payment for the deposit and my reservation number. I do not know what my client number is. I have searched the SANparks website but cannot find a contact e-mail for this type of query. I just want them to e-mail me a copy of the confirmation letter. Please help.
Faith is the bird that feels the light when the dawn is still dark. Author unknown.

steamtrainfan
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Re: confirmation letter lost

Unread post by steamtrainfan » Mon Mar 05, 2012 9:54 pm

Sorry I forgot to mention that the reason I need the confirmation letter is that on it is the balance I owe and the date it must be paid by. We are only going end of July but I do not want to lose my reservation because I have not paid the balance timeously.
Faith is the bird that feels the light when the dawn is still dark. Author unknown.

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lion queen
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Re: confirmation letter lost

Unread post by lion queen » Mon Mar 05, 2012 9:59 pm

Just phone one of the reservation offices and give them your reservation number...........they will then resent your confirmation letter...........I usually phone the Pretoria office...........very helpful people!!!

Pretoria Reservation House Tel: (012) 991 0758
Fax: (012) 991 1048

Hope this helps.......... :gflower:
Last edited by lion queen on Mon Mar 05, 2012 10:01 pm, edited 1 time in total.
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cheetah2111
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Re: confirmation letter lost

Unread post by cheetah2111 » Mon Mar 05, 2012 10:00 pm

Hi Steamtrainfan :D
Nice to see you again :thumbs_up:
I have 'reported' your post for attention. So you should get some informed answer soon!! I would say you can relax. It will all be sorted long before the booking :D
Kruger 2014!!!

16-23 August - Lower Sabi!!!!

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cheetah2111
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Re: confirmation letter lost

Unread post by cheetah2111 » Mon Mar 05, 2012 10:01 pm

But then there is always Miss LQ :clap:
Kruger 2014!!!

16-23 August - Lower Sabi!!!!

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lion queen
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Re: confirmation letter lost

Unread post by lion queen » Mon Mar 05, 2012 10:04 pm

cheetah2111 wrote:But then there is always Miss LQ :clap:


A fountain of information............... :lol: :lol: :lol:

On my way out of here...............still need to do my photographic module!!! :dance: :dance:
You only live once, but if you do it right, once is enough - Mae West

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MATTHYS
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Re: confirmation letter lost

Unread post by MATTHYS » Mon Mar 05, 2012 10:22 pm

lion queen wrote:Just phone one of the reservation offices and give them your reservation number...........they will then resent your confirmation letter...........I usually phone the Pretoria office...........very helpful people!!!

Pretoria Reservation House Tel: (012) 991 0758
Fax: (012) 991 1048

Hope this helps.......... :gflower:

Thank you, Miss LQ :D
If you still have problems after following LQ's advice, please PM me, STF.
aquila non capit muscas

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DinkyBird
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Re: confirmation letter lost

Unread post by DinkyBird » Tue Mar 06, 2012 8:08 am

I also suggest that everyone registers with the online booking system. This does not mean you have to use it to book, but if you register, you can view and manage your bookings via the system. So in STF's case, he could just log on and resend his confirmation letter to himself.

Register here - llink to online bookings

It is important that when you register you use your current client number. The rest is as easy as 123.
- Dalene

steamtrainfan
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Re: confirmation letter lost

Unread post by steamtrainfan » Tue Mar 06, 2012 10:24 am

Thanks very much everyone for all the advice. I will give the reservation office a ring but first will wait
to see what happens from this - [quote="cheetah2111"]I have 'reported' your post for attention. So you should get some informed answer soon!! I would say you can relax. It will all be sorted long before the booking

You guys are just the best. :thumbs_up:
Faith is the bird that feels the light when the dawn is still dark. Author unknown.

Gemma T
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Booking headaches!!

Unread post by Gemma T » Mon Sep 03, 2012 8:26 am

I have spent at least 30 minutes on hold to central reservations this morning trying to get booked for next year. Each time aftter 10 minutes the system has kicked me out, given an engaged tone and then gone dead! I'm calling from the UK so this is costing a lot of money!!

I don't mind being on hold, if I get through and get to do what I need. But this was so frustrating and costly and in the end pointless!

Come on SANParks, this isn't really acceptable!
:rtm:
When I'm not in the Park, I'm thinking of it...
Bittersweet Return to Paradise TR - Aug 2011


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