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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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DinkyBird
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Re: confirmation letter lost

Unread post by DinkyBird » Tue Dec 13, 2011 7:23 pm

It is yes. If you know where you are booked, dates in which camps, and have your reservation numbers and client code, that is all you need. I very seldom ever show my confirmation of booking letter. Usually just give my name at reception and all goes fine from there. So you will be fine.

When you get back, please PM your on line details to me and we can ask Thulani to reset your p/w for you.
Sawubona
Dalene

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DinkyBird
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Re: confirmation letter lost

Unread post by DinkyBird » Tue Dec 13, 2011 7:24 pm

PS - have a super awesome trip hey! With many great cheetah sightings :dance:
Sawubona
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Duke Ellieton
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Re: confirmation letter lost

Unread post by Duke Ellieton » Tue Dec 13, 2011 7:29 pm

many, many, awesome cheetahs :thumbs_up:

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cheetah2111
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Re: confirmation letter lost

Unread post by cheetah2111 » Tue Dec 13, 2011 7:30 pm

Thanks Dinkyest and Duke :D :D

I sure hope for some spotted cats :wink: Like those cheetah you saw NE of Satara :mrgreen:
Kruger 2014!!!

16-23 August - Lower Sabi!!!!

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DinkyBird
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Re: confirmation letter lost

Unread post by DinkyBird » Tue Dec 13, 2011 7:38 pm

Wish them for you too. Did speak to them and tell them someone very important was coming by soon :wink:
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edie88
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how to use a credit (after making amendement on reservation)

Unread post by edie88 » Sat Jan 28, 2012 2:27 pm

Good afternoon forumites,

I had to change a reservation and cancel 2 nights (online).
This created a credit on this reservation.

Can I use this credit to book a morning walk or a game drive in the same park (ie KTP)?
Can this credit be used to book a night or a morning walk in another camp (like KNP)?
Can this credit be refunded?

Thanks for your help
Have a pleasant afternoon

edie

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DinkyBird
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Re: how to use a credit (after making amendement on reservat

Unread post by DinkyBird » Sat Jan 28, 2012 4:03 pm

Hi edie88

Can I use this credit to book a morning walk or a game drive in the same park (ie KTP)?
Can this credit be used to book a night or a morning walk in another camp (like KNP)?
Can this credit be refunded?

Yes.
Yes.
Not sure, but do not think so. Can try and find out for you.
Sawubona
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edie88
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Re: how to use a credit (after making amendement on reservat

Unread post by edie88 » Sat Jan 28, 2012 4:14 pm

Thanks for your reply.

So if i want to book a morning in KTP or another park, i just email them and mention " please use my credit"?
What is the procedure?

Thanks
Edie

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DinkyBird
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Re: how to use a credit (after making amendement on reservat

Unread post by DinkyBird » Sat Jan 28, 2012 4:21 pm

You have a client number and a reservation number which you will give when making the booking for the activity - so it should automatically cancel out the credit. The activity will be listed on your Reservation Confirmation, and added to the total cost of your entire booking.
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edie88
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Re: how to use a credit (after making amendement on reservat

Unread post by edie88 » Sat Jan 28, 2012 4:30 pm

ok, so easy to use it for adding an activity on the same reservation number as the cancellation.
But how to add an activity using this credit on another reservation number?

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DinkyBird
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Re: how to use a credit (after making amendement on reservat

Unread post by DinkyBird » Sat Jan 28, 2012 4:47 pm

That I am not 100% sure about and have asked Lesego to clarify for you. From what I understand, the credit is against your client number, not the reservation number - but I am not sure.
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steamtrainfan
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Re: confirmation letter lost

Unread post by steamtrainfan » Mon Mar 05, 2012 9:50 pm

Hi All. I have mislaid my confirmation letter :wall: :wall: and only have my EFT proof of payment for the deposit and my reservation number. I do not know what my client number is. I have searched the SANparks website but cannot find a contact e-mail for this type of query. I just want them to e-mail me a copy of the confirmation letter. Please help.
Faith is the bird that feels the light when the dawn is still dark. Author unknown.

steamtrainfan
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Re: confirmation letter lost

Unread post by steamtrainfan » Mon Mar 05, 2012 9:54 pm

Sorry I forgot to mention that the reason I need the confirmation letter is that on it is the balance I owe and the date it must be paid by. We are only going end of July but I do not want to lose my reservation because I have not paid the balance timeously.
Faith is the bird that feels the light when the dawn is still dark. Author unknown.

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lion queen
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Re: confirmation letter lost

Unread post by lion queen » Mon Mar 05, 2012 9:59 pm

Just phone one of the reservation offices and give them your reservation number...........they will then resent your confirmation letter...........I usually phone the Pretoria office...........very helpful people!!!

Pretoria Reservation House Tel: (012) 991 0758
Fax: (012) 991 1048

Hope this helps.......... :gflower:
Last edited by lion queen on Mon Mar 05, 2012 10:01 pm, edited 1 time in total.
You only live once, but if you do it right, once is enough - Mae West

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cheetah2111
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Re: confirmation letter lost

Unread post by cheetah2111 » Mon Mar 05, 2012 10:00 pm

Hi Steamtrainfan :D
Nice to see you again :thumbs_up:
I have 'reported' your post for attention. So you should get some informed answer soon!! I would say you can relax. It will all be sorted long before the booking :D
Kruger 2014!!!

16-23 August - Lower Sabi!!!!


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