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Reservation questions/advice

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Graham_5000
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Re: Changing availability

Unread post by Graham_5000 » Wed Oct 05, 2011 2:00 am

Many things became available shortly after midnight and managed to get a perimeter Lower Sabie safari tent for two nights! The early hours seem to be a good time to book!
Kruger National Park, August 2016:

1 night Shimuwini
3 nights Punda Maria
2 nights Mopani
3 nights Talamati
1 night Crocodile Bridge

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onewithnature
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NO ONLINE RESERVATIONS FOUND!

Unread post by onewithnature » Sun Oct 30, 2011 4:50 am

PLEASE HELP!

I made an online booking for Kruger from the 1st to 10th December many months ago. Today I added three days to the beginning of the booking, and also added an extra person to all the camps.

So far no problems. The online booking was instantly updated and an additional amount of money that needed to be paid was shown. The deadline for payment for the outstanding money is tomorrow. So I went ahead and tried to pay via credit card.

This is where the problems began. For some reason, it would not accept the payment, saying that I need to check the details presented. This is the same card I have used many times before; and indeed the one I used to pay for the booking before it was amended. The transaction was not declined, but simply not accepted because of supposed incorrect details.

I checked and rechecked the details, and resubmitted three times. Still no joy. I then tried a debit card, but this was declined. So I submitted for a fourth time. It would not accept my payment.

No problem, I thought; I'll contact SANParks tomorrow. Then I closed the whole thing, forgetting to first log out or move away from the "enter your credit-card details" screen.

To check that the amendment was still okay, I logged on again and went into "Existing Bookings".

Suddenly, the message came back:
"NO RESERVATIONS FOUND ... Error Encountered on the Reservation System"

I tried several times more, but always the same message.

What does this mean now? Has my original booking, including the payment that I made months ago, disappeared??!! :wiz:
Who can I contact?
Can I pay the additional amounts directly at a SANparks office, or MUST it be online?


PLEASE HELP!
EVERYBODY'S TR!
TR: A NEW DAY IS S-OWN
TR: NECTAREAN NICETIES OF THE NORTH
TR: PRIMEVAL PLEASURE

"Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read." (Groucho Marx)

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DinkyBird
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by DinkyBird » Sun Oct 30, 2011 7:09 am

OWN, will alert SANParks .... just hang in there.
Sawubona
Dalene

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onewithnature
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by onewithnature » Sun Oct 30, 2011 7:28 am

Hi DinkyBird (and everybody else reading the above).

Sorry for the freneticism, but I thought that my booking had disappeared into a black hole!

I rebooted the computer and retried; SANParks suddenly RECALLED the booking and I was able to make a credit card payment! It seems that the actual payment itself would only go through when I entered the card-holder's name in LOWERCASE (I had been trying in uppercase).

So, all has been sorted out ... and panic for nothing. :roll:
EVERYBODY'S TR!
TR: A NEW DAY IS S-OWN
TR: NECTAREAN NICETIES OF THE NORTH
TR: PRIMEVAL PLEASURE

"Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read." (Groucho Marx)

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DinkyBird
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by DinkyBird » Sun Oct 30, 2011 7:36 am

Just so happy it worked out :dance:
Sawubona
Dalene

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Nkulu
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by Nkulu » Mon Nov 14, 2011 10:25 am

OWN, enjoy the trip, I am :mrgreen:
Nkulu

I am a free spirit...Either admire me from the ground. Or fly with me...But don't ever try to cage me


Shingwedzi 24-27 December 2016
Tamboti 28 to 30 December 2016
Olifant's 31 December 2016
Skukuza 01.01.2017 :clap: Lake Panic

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onewithnature
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by onewithnature » Mon Nov 14, 2011 11:13 am

Of course you have to enjoy, Nkulu. And so will I - just being there is what it's all about. :thumbs_up:
EVERYBODY'S TR!
TR: A NEW DAY IS S-OWN
TR: NECTAREAN NICETIES OF THE NORTH
TR: PRIMEVAL PLEASURE

"Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read." (Groucho Marx)

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Imberbe
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by Imberbe » Mon Nov 14, 2011 2:08 pm

Sounds as if you need a holiday after all this ... :twisted:
Imberbe = Combretum imberbe = Leadwood = Hardekool = The spirit of the Wildernis!

Want to know more about the SANParks Honorary Rangers? Visit www.sanparksvolunteers.org


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twigga
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by twigga » Mon Nov 14, 2011 2:15 pm

@Imberbe:lol: :lol: :lol:

Glad everything is back on track :dance: :clap:
Whoop, three extra days to a TR! Lucky, lucky fish! Which camps are you staying at OWN?
Those in glass houses should not throw stones...

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onewithnature
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by onewithnature » Mon Nov 14, 2011 2:35 pm

Hi Twigga. I've posted my itinerary on "Where Will I See Yellow Ribbons In Kruger" under Meets and Greets under the Board Index. Just add Nov 28,29,30 at Tamboti. :thumbs_up:
EVERYBODY'S TR!
TR: A NEW DAY IS S-OWN
TR: NECTAREAN NICETIES OF THE NORTH
TR: PRIMEVAL PLEASURE

"Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read." (Groucho Marx)

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onewithnature
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Location: Midway between the infinite and the infinitesimal!

Re: NO ONLINE RESERVATIONS FOUND!

Unread post by onewithnature » Mon Nov 14, 2011 2:40 pm

Imberbe wrote:Sounds as if you need a holiday after all this ... :twisted:


I made sure of it, IB. :D Maybe another one soon after as compensation too? :dance:
EVERYBODY'S TR!
TR: A NEW DAY IS S-OWN
TR: NECTAREAN NICETIES OF THE NORTH
TR: PRIMEVAL PLEASURE

"Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read." (Groucho Marx)

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cheetah2111
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confirmation letter lost

Unread post by cheetah2111 » Tue Dec 13, 2011 6:59 pm

Hi all.

We have run into trouble with our kruger booking which starts tomorrow. Due to us making bookings when we found available accommodation, we ended up with three different bookings. We have two of the confirmation letters. But we are missing one :( Furthermore, we cannot find the email.

Is there a way to get Sanparks to send the email confirmation again?
Or how do you solve the problem?
Kruger 2014!!!

16-23 August - Lower Sabi!!!!

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DinkyBird
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Re: confirmation letter lost

Unread post by DinkyBird » Tue Dec 13, 2011 7:04 pm

Do you have a client number C2111?

Is it the same client number used on all three bookings?

If so, register on the on line bookings, with that client number and you will see your bookings and can request a resend of the confirmation letter.
Sawubona
Dalene

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cheetah2111
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Re: confirmation letter lost

Unread post by cheetah2111 » Tue Dec 13, 2011 7:17 pm

Dinkyest.

We can't log online. Its been a problem for yonks. We just can't log on because of password stuff we couldn't manage to fix.

We have an ABSA payment with a reservation number ... is that good enough?
Plus they all under the same client code.
Kruger 2014!!!

16-23 August - Lower Sabi!!!!

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Duke Ellieton
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Re: confirmation letter lost

Unread post by Duke Ellieton » Tue Dec 13, 2011 7:21 pm

Cheetah2111, if you have the reservation number and the client code it should be OK.


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