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JenB
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Re: So, my reservation is wrong

Unread post by JenB » Thu Sep 22, 2011 10:07 pm

Email it to me and we'll do our best to sort it out. :wink:
"Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France

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Stark
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Re: So, my reservation is wrong

Unread post by Stark » Thu Sep 22, 2011 11:43 pm

:gflower:

:thumbs_up:

Sent!

And thank you, Jen!
"Smooth seas do not make skillful sailors." West African Proverb
Kruger Bound in May!
6-8 Berg-en-dal
9-11 Biyamiti
12-14 Satara
15-17 Letaba
18-20 Tamboti
21-22 Skukuza

RobertT
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Re: So, my reservation is wrong

Unread post by RobertT » Fri Sep 23, 2011 7:29 am

Jen, I'll sacrifice my time and take his Roodewaal booking. :whistle: :lol:

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JenB
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Re: So, my reservation is wrong

Unread post by JenB » Fri Sep 23, 2011 7:33 am

That will be the day! :naughty:

I have a stake in this! :twisted: Even if nothing else get sorted, the Roodewal booking has to be purrrfect! :lol:
"Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France

RobertT
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Re: So, my reservation is wrong

Unread post by RobertT » Fri Sep 23, 2011 7:42 am

JenB wrote:That will be the day! :naughty:
I have a stake in this! :twisted: Even if nothing else get sorted, the Roodewal booking has to be purrrfect! :lol:


Typical, :roll: us poor plebs never get to share in the gravy. :lol: :lol:

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Stark
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Re: So, my reservation is wrong

Unread post by Stark » Fri Sep 23, 2011 6:51 pm

All fixed, JenB! :clap: :clap: :clap: Thank you!

And watch it, Robert! :rtm: Hands off Roodewal! :wink:
"Smooth seas do not make skillful sailors." West African Proverb
Kruger Bound in May!
6-8 Berg-en-dal
9-11 Biyamiti
12-14 Satara
15-17 Letaba
18-20 Tamboti
21-22 Skukuza

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JenB
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Re: So, my reservation is wrong

Unread post by JenB » Fri Sep 23, 2011 7:11 pm

Your satisfaction is our goal..... something like that! :lol:
All a pleasure and thanx to SANParks for giving it top priority! :clap: :clap:

Yah Robert!
:naughty: Hands off Roodewal! :twisted:
"Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France

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Munchkin
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Re: So, my reservation is wrong

Unread post by Munchkin » Fri Sep 23, 2011 7:31 pm

:gflower: :clap: JenB and SANParks.......... :thumbs_up:
(Munchkin = Our Persian Cat - Sadly Munchie no longer with us.)

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Graham_5000
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Changing availability

Unread post by Graham_5000 » Thu Sep 29, 2011 11:40 pm

I have two nights at Olifants and will then stay at Crocodile Bridge for two nights, unless Biyamiti or Lower Sabie have improved availability for August.

Do big safari companies block book, as I am so surprised Lower Sabie bungalows and tents are not available in August. I know Crocodile Bridge will be great, but everyone raves so much about sitting on the deck at LS, that I am desperate for someone to cancel a safari tent or bungalow!!

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Re: Changing availability

Unread post by Tulagi » Fri Sep 30, 2011 4:24 am

Hi Graham

From what I have been told there may be some cancellations 1 month before your booking. Apparently if you cancel your booking shortly before you travel you lose some of what you have paid.

I have long suspected some safari companies do block bookings of the camps (which in my opinion is not fair), and then release whatever they have not filled one month before. I have been desperately trying to get an en-suite tent at Tamboti in November and they have been "Sold Out". My trip to Kruger is now almost one month away, and last night when I checked their availability there were 4 available. Imagine my joy as I made the booking!

P.S. I wonder (should tour operators be block booking) exactly how much they charge unsuspecting overseas tourists for the accommodation?
Jan 16 - Jan 19 (Biyamiti), Jan 20 - Jan 23 (Talamati), Jan 24 - Jan 27 (Tamboti).

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Graham_5000
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Re: Changing availability

Unread post by Graham_5000 » Wed Oct 05, 2011 2:00 am

Many things became available shortly after midnight and managed to get a perimeter Lower Sabie safari tent for two nights! The early hours seem to be a good time to book!

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onewithnature
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NO ONLINE RESERVATIONS FOUND!

Unread post by onewithnature » Sun Oct 30, 2011 4:50 am

PLEASE HELP!

I made an online booking for Kruger from the 1st to 10th December many months ago. Today I added three days to the beginning of the booking, and also added an extra person to all the camps.

So far no problems. The online booking was instantly updated and an additional amount of money that needed to be paid was shown. The deadline for payment for the outstanding money is tomorrow. So I went ahead and tried to pay via credit card.

This is where the problems began. For some reason, it would not accept the payment, saying that I need to check the details presented. This is the same card I have used many times before; and indeed the one I used to pay for the booking before it was amended. The transaction was not declined, but simply not accepted because of supposed incorrect details.

I checked and rechecked the details, and resubmitted three times. Still no joy. I then tried a debit card, but this was declined. So I submitted for a fourth time. It would not accept my payment.

No problem, I thought; I'll contact SANParks tomorrow. Then I closed the whole thing, forgetting to first log out or move away from the "enter your credit-card details" screen.

To check that the amendment was still okay, I logged on again and went into "Existing Bookings".

Suddenly, the message came back:
"NO RESERVATIONS FOUND ... Error Encountered on the Reservation System"

I tried several times more, but always the same message.

What does this mean now? Has my original booking, including the payment that I made months ago, disappeared??!! :wiz:
Who can I contact?
Can I pay the additional amounts directly at a SANparks office, or MUST it be online?


PLEASE HELP!
EVERYBODY'S TR!
TR: A NEW DAY IS S-OWN
TR: NECTAREAN NICETIES OF THE NORTH
TR: PRIMEVAL PLEASURE

"Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read." (Groucho Marx)

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DinkyBird
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by DinkyBird » Sun Oct 30, 2011 7:09 am

OWN, will alert SANParks .... just hang in there.
- Dalene

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onewithnature
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by onewithnature » Sun Oct 30, 2011 7:28 am

Hi DinkyBird (and everybody else reading the above).

Sorry for the freneticism, but I thought that my booking had disappeared into a black hole!

I rebooted the computer and retried; SANParks suddenly RECALLED the booking and I was able to make a credit card payment! It seems that the actual payment itself would only go through when I entered the card-holder's name in LOWERCASE (I had been trying in uppercase).

So, all has been sorted out ... and panic for nothing. :roll:
EVERYBODY'S TR!
TR: A NEW DAY IS S-OWN
TR: NECTAREAN NICETIES OF THE NORTH
TR: PRIMEVAL PLEASURE

"Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read." (Groucho Marx)

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DinkyBird
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Re: NO ONLINE RESERVATIONS FOUND!

Unread post by DinkyBird » Sun Oct 30, 2011 7:36 am

Just so happy it worked out :dance:
- Dalene


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