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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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Hugh
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Re: balance paying

Unread post by Hugh » Thu Mar 03, 2011 1:12 pm

The form is still there
Go to reservations . Then click alternative booking methods
Then scroll down to the bottom and you will see Payment methods and then click credit card payments to download the form
Hope that helps
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ice
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Re: balance paying

Unread post by ice » Thu Mar 03, 2011 3:51 pm

Hugh wrote:Hope that helps



it sure did, thanks hugh

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Son godin
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Re: balance paying

Unread post by Son godin » Thu Mar 03, 2011 8:33 pm

Ice,

Do you have internet banking? That's the easiest way for me, besides the quick on-line booking option.

You add your reservation number and client number on the internet bank site and a day or two later SANParks will post your confirmation letter. :D to your email address.
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ice
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Re: balance paying

Unread post by ice » Thu Mar 03, 2011 8:49 pm

Son godin wrote:Ice,

Do you have internet banking? That's the easiest way for me, besides the quick on-line booking option.

You add your reservation number and client number on the internet bank site and a day or two later SANParks will post your confirmation letter. :D to your email address.


that sounds like a good idea - where do I find their bank account details? however, I guess if I pay by internet banking, I'd have to pay transfer fees which I do not have when I use my cc, quite the opposite I'll get frequent flier miles...

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PetraJ
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Re: Questions regarding cancellation of booking

Unread post by PetraJ » Mon Mar 07, 2011 1:51 pm

A while ago, we wanted to sleep 2 nights in Lower Sabie, and were booked for Berg and Dal. The day we were supposed to check in at Berg en Dal, we changed our booking to Lower Sabie at their reception desk :thumbs_up: It still the question of availability.

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Andreas_79
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Re: Bookings - advice/feedback

Unread post by Andreas_79 » Mon Mar 07, 2011 6:25 pm

I can only say that i am very happy with the online reservation system. Everything worked well so far. :thumbs_up:

Last November i booked accomodation online for my upcoming trip and didn´t have any problems. A few additional game drives were booked through reservations@sanparks.org and it only took a few hours to receive a letter of deposit and a letter of confirmation after paying for the game drives.

At the time of booking a friend of mine was not sure if she could join me or not. Because of her uncertainty i booked a small hut with one single bed at Lower Sabie. Then after a little while she deciced that she would join me. Unfortunately almost everything was booked at Lower Sabie at this time. For a few weeks i was checking availibilty at Lower Sabie almost every day. Then today i saw a hut with three single beds became available - so i tried to amend my booking and it worked well without any problems. :thumbs_up: :clap:
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Re: Questions regarding cancellation of booking

Unread post by Joep Stevens » Mon Mar 07, 2011 7:27 pm

Dear Bushbuck,

Thanks for the query. You can change the booking at any stage and as long as the total value after change is not lower than before change you will not forfeit anything.

If there are further queries, please let me know.

Kind regards.

JOEP
General Manager: Tourism Operations

Jumbo

SANParks reservations and the Consumer Protection Act

Unread post by Jumbo » Mon Mar 28, 2011 4:01 pm

The new Consumer Protection Act comes into effect on Friday (01 April 2011)
According to an article on News24, Consumers' safety net, this act also applies to the cancellation of advanced bookings/reservations.

Another example of how the law would help consumers is the regulation around the cancellation of an advance reservation, booking or order.

"A consumer reserves accommodation at a hotel for two nights. On the day of the reservation, the consumer changes his or her mind as the hotel around the corner is offering a cheaper rate. The hotel then charges a 100% cancellation fee and the consumer is unhappy with the fee charged.

"In terms of the act, a consumer does have the right to cancel a reservation. However, the business will similarly have the right to charge a cancellation fee. The act however introduces the concept of a 'reasonable cancellation fee'."

The "reasonable fee" will be decided on based on the nature of the goods or device, the length of notice of cancellation, the reasonable potential of finding an alternative consumer and the general practice of the industry.

"As such, what constitutes a reasonable cancellation fee will depend on the merits of each case and the percentage of a cancellation fee that will be levied must be carefully considered by a business.


Based on this, is SANParks going to have a second look at the rules applied for online bookings, for example?
· All new reservations made online will require immediate and full payment by credit card. If this is not possible, please use one of the alternative booking methods.
· Note that any downgrading of a reservation made online will result in a forfeiture of reservation payments made that is equal to the difference in value of the reservation before and after you changed your booking.
· Note that the cancellation of a reservation made online will result in a full forfeiture of all payments made for that reservation

RobertT
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Re: SANParks reservations and the Consumer Protection Act

Unread post by RobertT » Mon Mar 28, 2011 4:26 pm

Think Sanparks are going to have to look into a couple of things (condition of product) with regards the consumer act as well as have notices up all over the place, could be a nightmare for them. :hmz:

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FGJJN
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Bookings at Skukuza - Please help

Unread post by FGJJN » Sat Apr 16, 2011 8:33 pm

We planned to go to Skukuza late July early August 2011, we are a family of 4, because of availibility we booked 3 nights in the safaritent 4 the next 3 nights that we want to stay the safaritents are fully booked so we want to change to a 3 bed bungalow - Kids are still small so they allow us to stay in a 3 bed accomodation. I was informed that unfortunally I can not stay 3 nights in one kind of accomodation and the other 3 nights in another kind of accomodation. I must stay all of the 6 nights in one kind of accomodation - I am sure that it was not always like that

Please advice

Joep Stevens
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Re: Bookings at Skukuza - Please help

Unread post by Joep Stevens » Sat Apr 16, 2011 9:22 pm

Dear FGJJN,

Thanks for the query and yes, the policy is such that guests may can normally book different accommodation types in the same camp. The reason for this is that guests frequently create problems once they arrived and then refuse to move from the one type to the other or do not check-out in time. As song as there is a clear understanding from the you that you will have to move and that you check-out by 10:00 and accept that check-in is not before 14:00, we will accommodate your request. Please send me the details to joeps@sanparks.org

Kind regards.

JOEP
General Manager: Tourism Operations

jeroenvm
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Different ways of booking

Unread post by jeroenvm » Wed Jun 01, 2011 4:12 pm

Question about booking accommodation; I read that if you use the online booking and pay by credit card, your bookings are fixed and can't be cancelled without fees.
So what happens if you book by phone or email, you get a reservation, but when do you need to pay, immediately or can you wait until arrival in the park?
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arks
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Re: Different ways of booking

Unread post by arks » Wed Jun 01, 2011 4:42 pm

When you book via email, you must pay a 1/3 deposit within a month after making the booking and the 2/3 balance month before your arrival. I'd assume that it's the same for phone reservations. IMO a better way to go, budget-wise :wink:
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Sneeugans
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Re: Different ways of booking

Unread post by Sneeugans » Wed Jun 01, 2011 4:56 pm

Jeroenvm,
I usually look at the available accommodation for the period that i require, then request the booking that I saw, by email. If the accommodation is still available they send me a provisional reservation with the date of the deposit required at the top of the page. You can then pay either by internet transfer, or do what I do namely print out the provisional reservation form and pay at a Sanparks office.
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Lunar
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Re: Bookings - advice/feedback

Unread post by Lunar » Sun Jun 05, 2011 4:22 pm

If anybody could help, I booked accommodation from 2 July 2011 to 10 July 2011. I made a change on 5 July to my booking at Satara which I know there would be an amendment fee as it is less than 30 days before arrival, but I have also made changes to the nights of the 8th and 9th of July and they have hit me with amendment fees on this as well. Is this right? Can anybody inform me.

It is Sunday today so if I do not come right I will have to contact central reservations, my booking was paid for in total, but I could only find suitable accommodation today, so I changed it.


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