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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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SANParks
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Re: Is it fair?

Unread post by SANParks » Thu Nov 18, 2010 9:50 am

Dear forumites,

At this stage the online booking system is not intended to meet all requirements, but to serve as a convenient tool for those who know what they want - and want it now - even when doing booking amendments. :)

If you need to book accommodation that is not perfectly suitable for you, please do your booking telephonically and communicate with call centre with any changes you might wish to make.
Nedret Saidova
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mikef
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Re: Is it fair?

Unread post by mikef » Thu Nov 18, 2010 10:50 am

SANParks - Thanks for the feedback :clap:

The online booking system is great and one of the best I have ever seen on any site of this nature. :thumbs_up:

The only problem is that it sometimes results in a potential visitor being unfairly prejudiced when making modifications / changes to their booking. That leaves them with a bad taste in their mouth and potentially stops them being ambassadors for a what is truly a unique asset of SA and overall well managed and run.

The request is not for a change to the system but simply a review of the terms and conditions relating to online modifications to bring them more inline with those applied to telephonic bookings. To prevent abuse I am sure some form of booking cancellation percentage fee could be implemented. To be honest this has little effect on those "in the know" as the alternative methods work well - but it would be great if the online system could be used to its full potential.

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Re: Is it fair?

Unread post by SANParks » Thu Nov 18, 2010 11:59 am

Thanks, mikef!
Nedret Saidova
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Micetta
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Re: Is it fair?

Unread post by Micetta » Thu Nov 18, 2010 12:16 pm

Every time that Reservation Office is talked about the solution always seems to be: "Just telephone" forgetting a lot of overseas customers, who cannot or will not pay the high cost of telephoning or who has a basic english and has difficulties in making himself understood or to understand.

Another thing: To get what you want in KNP or KTP these days, you have to book 8/10/11 months ahead and quite a lot of things can happen in such a long period.

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Re: frustration with booking requests!

Unread post by ice » Thu Nov 18, 2010 1:39 pm

Dabchick wrote:
DuQues wrote:
Dabchick wrote:wonder what the rationale is for this?

Very likely to stop people from booking things they don't need? Thus messing up the system/

This explanation I'm happy with - it makes sense

[/color]


to me, it does not make sense because if they wanted to avoid people booking things they don't need, they'd have to apply this rule (of full payment in advance) to the other booking methods as well

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Re: Is it fair?

Unread post by gwendolen » Thu Nov 18, 2010 10:12 pm

mikef wrote:The request is not for a change to the system but simply a review of the terms and conditions relating to online modifications to bring them more inline with those applied to telephonic bookings. To prevent abuse I am sure some form of booking cancellation percentage fee could be implemented.


Fully agree. I also made an online booking, several months before my trip. At the time the booking was exactly what I wanted, but like Micetta said, a lot of things can happen or change in such a long period.

The trouble is I cannot change my booking and pay the difference between the old/new reservation. The only option is to lose R825.00, which is a lot of money to me.

I have absolutely no problem in paying a cancellation percentage fee, therefore I wholeheartedly second mikef; please reconsider the terms and conditions of the Online Booking system. It is such a great system.

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Re: Is it fair?

Unread post by Vincent123 » Thu Nov 18, 2010 10:32 pm

Thank you to all who have participated in this debate. Your advice on how to deal with this issue is much appreciated.:clap:

I want to assure SANParks that the present online booking system meets most of my, and other visitors, needs. This has also been echoed by some of the participants in this debate. It is a vast improvement on the previous online booking system. :thumbs_up:

The best time for me to make my bookings is in the late evenings. I do not have the time during the day to hang on a telephone and make telephonic bookings or changes to my reservations. We must also take note of Micetta's remarks and not forget the needs of the overseas visitors. :doh:

It is possible to bring the necessary changes to the present online booking system. All that I am asking for is that the same rules be applied to all the booking systems available to SANParks. This will ensure fairness and less frustration. :hmz:

This year I will spend my first New Year in KNP ... looking forward to it. :dance:

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Re: Is it fair?

Unread post by Micetta » Thu Nov 18, 2010 10:34 pm

Happy New Year Vincent :thumbs_up: :wink:

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Rescheduling online bookings

Unread post by gwendolen » Sat Dec 18, 2010 6:30 pm

So, you guys might have heard about the weather in Europe. And the flights that aren't a-flighting ....

Well, ours was one of them...

I need to know for sure if a booking made by the Online Booking system can be changed via emailing reservations. I'm sure it says so (or not) somewhere on the website, ... but I lost a bit of my cool collected brainess sometime today and need some .... here it comes ... HELP.

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Re: Rescheduling online bookings

Unread post by CuriousCanadian » Sat Dec 18, 2010 6:49 pm

Sorry I don't have the answer Gwen....but I have asked for help for you from the Mods....
Appreciate what you have before it becomes what you had.

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Re: Rescheduling online bookings

Unread post by gwendolen » Sat Dec 18, 2010 7:33 pm

Thank you! Image

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Re: Rescheduling online bookings

Unread post by DinkyBird » Sat Dec 18, 2010 7:48 pm

Gwen, how far into the future do you wish to reschedule for? With tomorrow being Sunday, SANParks reservations offices will be closed; but on Monday I can give them a call to try reschedule your booking for you if you like.

One would also need to find out how they will be treating visitors to the parks who have flights delayed due to the bad weather in Europe; after the volcano erupted SANParks were very understanding and helpful to clients who had had to alter their trip plans. All this though, we will only be able to establish on Monday.
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Re: Rescheduling online bookings

Unread post by gwendolen » Sat Dec 18, 2010 8:31 pm

Thank you Dalene. Much appreciated.

We don't have much flexibility because of my school holidays. Foeke has loads of time, because he just got early retirement, which is also the reason for this special holiday: celebrating new beginnings. :)

So, .. I booked a new flight for Tuesday. We will be entering the park on Wednesday. Because of the new schedule we won't be able to use the accommodation on these dates:

19 Dec Satara
20 Dec Satara
21 Dec Shimuwini

If it is possible to change our online booking, we would like to change it to

1 Jan Skukuza Semi-luxury Bungalow
2 Jan Biyamiti Guest Cottage
3 Jan Biyamiti Guest Cottage

I sent an email to reservations earlier, but I really appreciate all help I can get!
I realise it is a close call. (We also need to reschedule our care hire on Monday)

We will be leaving home on Monday evening, but I will bring my laptop.

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Re: Rescheduling online bookings

Unread post by Joep Stevens » Sat Dec 18, 2010 8:47 pm

Dear Gwendolen,

Have you already cancelled the 19/12 booking? If not please forward me the reservation number? The sooner you cancel, the easier it is to resell and the easier it is to assist booking changes without any forfeiture of payments made.

Best wishes.

JOEP
General Manager: Tourism Operations

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Re: Rescheduling online bookings

Unread post by CuriousCanadian » Sat Dec 18, 2010 8:51 pm

Hi Joep!!! :D

I have sent you a PM with all Gwen's details....

Thanks!
Appreciate what you have before it becomes what you had.


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