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Reservation questions/advice

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Imberbe
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Re: to book or not to book

Unread post by Imberbe » Sun Nov 14, 2010 2:18 pm

One could always book and then change your itinerary whilst in the park ...
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forestgump
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Re: to book or not to book

Unread post by forestgump » Sun Nov 14, 2010 2:22 pm

yes, give yourself a safety net by pre-booking then change if possible once there if the need arises.
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Vincent123
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Is it fair?

Unread post by Vincent123 » Wed Nov 17, 2010 1:08 pm

The present online booking system is great! It gives the visitor a good idea what accommodation is available, when and where. By paying immediately ensures that SANPARKS have an immediate souce of income and improves there cash flow. :clap:

When making a reservation, the visitor often books and pays for accommodation that not always suits his/her needs. The reason for this is that it is the only accommodation available. At a later date more suitable accommodation becomes available, is booked and paid for. There is no refund when the original booking is cancelled. This I find as unfair and immoral. :naughty:

I do understand that there is cost involved in making the reservation and am therefore prepared to pay for it, but not the full amount. :x

PLEASE investigate this issue and give us a more acceptable solution. :pray:

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Imberbe
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Re: Is it fair?

Unread post by Imberbe » Wed Nov 17, 2010 1:12 pm

The problem lies with the risk taken by SANParks in online bookings. People can easily book a large number of units, without any intent of using them or with the intent of canceling at a late stage. This would leave SANParks with a problem and other visitors without the opportunity of making a booking.
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DuQues
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Re: Is it fair?

Unread post by DuQues » Wed Nov 17, 2010 1:14 pm

It is fair yes.

If you go to any shop and buy something which you do not want (say an iPhone), and you come back later to buy the laptop computer should the salesman take back the iPhone?
Not in my books.

Buy what you need, not something so you can exchange it later.
And that ties in completely with what Imberbe posted.
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Duke Ellieton
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Re: Is it fair?

Unread post by Duke Ellieton » Wed Nov 17, 2010 3:00 pm

Also, you don't have to lose anything. You can make changes to your online booking and only pay the difference between old and new reservation. Only thing is request the changes by email/phone/fax - not online.

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oddesy
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Re: Is it fair?

Unread post by oddesy » Wed Nov 17, 2010 3:23 pm

I agree with sharifa and duke, we have often booked what we could when it was available and then either added more nights or once even changed from camping to chalets and we only had to pay in the difference.
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mikef
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Re: Is it fair?

Unread post by mikef » Wed Nov 17, 2010 3:38 pm

Imberbe wrote:The problem lies with the risk taken by SANParks in online bookings. People can easily book a large number of units, without any intent of using them or with the intent of canceling at a late stage. This would leave SANParks with a problem and other visitors without the opportunity of making a booking.


Not sure if i agree that SANParks has more risk with online bookings- when you book online you are forced to pay the full amount immediately before the booking is accepted. If you book by phoning reservations you can reserve any accommodation without paying anything. You do need to pay a 10% deposit within a certain time to secure this telephonic booking (100% if within 30 days). The main problem is the differing treatment offered on cancellation of these two bookings - in the event of an online booking you forfeit all your funds irrespective how long before the event - with a telephone booking you only lose for cancellations in the last 30 days and even then on a sliding scale.

I can not understand the logic of this difference in treatment or why online bookings with full upfront payment is seen as more risky than telephonic bookings.

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DinkyBird
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Re: Is it fair?

Unread post by DinkyBird » Wed Nov 17, 2010 4:45 pm

mikef wrote:I can not understand the logic of this difference in treatment or why online bookings with full upfront payment is seen as more risky than telephonic bookings.
This is because the folk who take the telephonic bookings are trained to be on the lookout for the type of booking as mentioned in Imberbe's post. One of the times computers are not as good as humans :wink:
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mikef
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Re: Is it fair?

Unread post by mikef » Wed Nov 17, 2010 5:14 pm

DinkyBird wrote:
mikef wrote:I can not understand the logic of this difference in treatment or why online bookings with full upfront payment is seen as more risky than telephonic bookings.
This is because the folk who take the telephonic bookings are trained to be on the lookout for the type of booking as mentioned in Imberbe's post. One of the times computers are not as good as humans :wink:


Fair comment :) - however I have never had a problem when booking two units for the same period telephonically with the stated intention when doing the booking of canceling the one unit within a week while I consult with friends on which unit we wish to take. Based on above comments some might consider this abuse. :redface:

I agree fully with Vincent above that the current system is not morally defensible and as he stated it is not a question of refunding all funds - SANParks would be justified in deducting a fee to cover the cost of the booking (which should also eliminate abuse).

It is however the inconsistency in treatment that frustrates me :(

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SANParks
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Re: Is it fair?

Unread post by SANParks » Thu Nov 18, 2010 9:50 am

Dear forumites,

At this stage the online booking system is not intended to meet all requirements, but to serve as a convenient tool for those who know what they want - and want it now - even when doing booking amendments. :)

If you need to book accommodation that is not perfectly suitable for you, please do your booking telephonically and communicate with call centre with any changes you might wish to make.
Nedret Saidova
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mikef
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Re: Is it fair?

Unread post by mikef » Thu Nov 18, 2010 10:50 am

SANParks - Thanks for the feedback :clap:

The online booking system is great and one of the best I have ever seen on any site of this nature. :thumbs_up:

The only problem is that it sometimes results in a potential visitor being unfairly prejudiced when making modifications / changes to their booking. That leaves them with a bad taste in their mouth and potentially stops them being ambassadors for a what is truly a unique asset of SA and overall well managed and run.

The request is not for a change to the system but simply a review of the terms and conditions relating to online modifications to bring them more inline with those applied to telephonic bookings. To prevent abuse I am sure some form of booking cancellation percentage fee could be implemented. To be honest this has little effect on those "in the know" as the alternative methods work well - but it would be great if the online system could be used to its full potential.

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SANParks
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Re: Is it fair?

Unread post by SANParks » Thu Nov 18, 2010 11:59 am

Thanks, mikef!
Nedret Saidova
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Micetta
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Re: Is it fair?

Unread post by Micetta » Thu Nov 18, 2010 12:16 pm

Every time that Reservation Office is talked about the solution always seems to be: "Just telephone" forgetting a lot of overseas customers, who cannot or will not pay the high cost of telephoning or who has a basic english and has difficulties in making himself understood or to understand.

Another thing: To get what you want in KNP or KTP these days, you have to book 8/10/11 months ahead and quite a lot of things can happen in such a long period.

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ice
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Re: frustration with booking requests!

Unread post by ice » Thu Nov 18, 2010 1:39 pm

Dabchick wrote:
DuQues wrote:
Dabchick wrote:wonder what the rationale is for this?

Very likely to stop people from booking things they don't need? Thus messing up the system/

This explanation I'm happy with - it makes sense

[/color]


to me, it does not make sense because if they wanted to avoid people booking things they don't need, they'd have to apply this rule (of full payment in advance) to the other booking methods as well


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