Skip to Content

Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
kevjones
Posts: 8
Joined: Thu Feb 28, 2008 6:14 pm
Location: Johannesburg

Re: amending reservations online

Unread post by kevjones » Mon Oct 11, 2010 1:28 pm

When we have needed to amend something we usually just go to the Park offices. I don't know where you stay but the offices at Cresta in Johannesburg are great. The staff are fantastic and can sort out everything while you are there. Like i said though not sure where you are. You can try phoning them as well.

threedogs
Virtual Ranger
Virtual Ranger
Posts: 809
Joined: Sun Apr 12, 2009 6:20 am

frustration with booking requests!

Unread post by threedogs » Thu Oct 21, 2010 9:30 am

Hi,
I have tried to book for next August Shimuwini, Shingwedzi and Letaba. I emailed requests via the reservations page after checking availability. I received a reply saying I had to check availability direct with Shimuwini (something I didn't do this year when we booked there)? Also it said I would have to check with Shingwedzi camp direct to ask about getting bungalows next to each other - is this usually the case? My request for Letaba was not mentioned so I don't know if it is being processed or what? I emailed again and basically asked the above questions and also for a fax number for the camps (if I ring no-one understands my Aussie accent). I got a one line answer: 'I only have the phone numbers.....'
I am really non-plussed as the booking process went so well last time. What do you knowledgeable people suggest I do now?
Cheers.
NO TO TRADE IN RHINO HORN!

User avatar
Dabchick
Virtual Ranger
Virtual Ranger
Posts: 442
Joined: Wed Jun 25, 2008 9:22 am
Location: Pretoria

Re: frustration with booking requests!

Unread post by Dabchick » Thu Oct 21, 2010 9:33 am

Just book online. It's easy and I've never had any problems with it. And the computer won't get confused about your Aussie accent :lol:

User avatar
DuQues
Honorary Virtual Ranger
Honorary Virtual Ranger
Posts: 14519
Joined: Fri Jan 14, 2005 5:42 pm
Location: Red sand, why do I keep thinking of red sand?

Re: frustration with booking requests!

Unread post by DuQues » Thu Oct 21, 2010 9:36 am

Yep, just book online.

When you have your reservation number you can easily request the bungalows to be next to each other and such.
Usually the real assigment of the bungalows is done about a week beforehand, so you can then also call the camp with your wishes.
Not posting much here anymore, but the photo's you can follow here There is plenty there.

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

Roger the Dodger
Posts: 31
Joined: Sun Nov 23, 2008 11:15 am

Re: frustration with booking requests!

Unread post by Roger the Dodger » Thu Oct 21, 2010 10:22 am

Good morning,

It is my understanding that Central Reservations book units, that is eg, a BD2 in a particular camp. The actual allocation of accommodation is done at the camp itself, all kinds of situations arise at the camp on a day by day basis that are not known by Central Reservations, that is why if you request a particular hut number, one has to call the camp directly.

The Central Reservations system cannot allocate a particular hut number etc.

I have always found the camps to be most helpful and accommodating when you phone them.

As the Nike swoosh says - " Just Do It " and enjoy the experience.

Many happy sightings and a wonderful trip, you have chosen my favourite camps.


Roger the Dodger
KNP 2013 - 12 to 17 May 2011 Olifants

User avatar
Elsa
Moderator
Moderator
Posts: 15677
Joined: Tue Mar 22, 2005 6:31 pm
Location: Sheffield Beach KZN North Coast, South Africa

Re: frustration with booking requests!

Unread post by Elsa » Thu Oct 21, 2010 3:07 pm

I have just booked my reservations for next Feb and next May, I don't book with the "on line" system but the old "submit a booking form" via e-mail system and must say was most impressed, in every case I received my confirmation within 2 hours of sending it in and one can't ask for quicker than that.
There were a few incidences where I had to make small changes and that was also sent and received back in the same time frame.

I don't worry about reserving specific #'s now, but do all that directly with the camp +- 2 weeks prior to our arrival and to date have been lucky enough to get the requested chalet every time.

cary999
Posts: 3
Joined: Sun Jul 09, 2006 11:44 pm

cancelled reservations

Unread post by cary999 » Thu Oct 21, 2010 10:07 pm

Can you cancel/change camp reservations without penalty? This question came up on another web travel forum and the answer seems to be if you made reservation online you are stuck with it.

Strange? I did some looking around the SANP web site. Found this –
http://www.sanparks.org/tourism/bookings/
and it refers to this -
http://www.sanparks.org/assets/docs/tou ... Trails.pdf

page 1 of latter says-
“The following conditions are only relevant to public reservations and not those
made directly on the web via the online real time booking system (Refer to
attached documentation).”
Firstly, "public reservations" are what, how?? Then follows cancellation penalties for various cancellation times, e.g. 30 to 15 days before arrival 25%.

Here is (I think) the “attached documentation” referred to above regarding online booking
Page 4 says-
“Cancellations of reservations have to be processed directly with SANParks reservations. Note that the cancellation of a reservation made online will result in a full forfeiture of all payments made for that reservation.”

So, way I understand this is that if you make your reservations using SANP online system you are stuck with it. But if you make your reservation using the telephone call in system (public reservations?) then you can cancel and make changes receiving refunds. Huh? Did I get this correct? When businesses (airlines) are forcing us to use the internet, SA is discouraging its use?

Please, confirm, correct or clarify this for me. We are going to Kruger (for fourth time) in 2011 (from USA).

Regards - Tom

User avatar
CuriousCanadian
Distinguished Virtual Ranger
Distinguished Virtual Ranger
Posts: 3529
Joined: Sun Apr 29, 2007 1:12 pm
Location: New Brunswick, Canada
Contact:

Re: cancelled reservations

Unread post by CuriousCanadian » Thu Oct 21, 2010 10:12 pm

Hi Tom... :D welcome :yaya:

I believe that you are indeed correct...I think the logic behind this is to stop Tour Operators from booking the entire park just in case they can sell it.
I could be mistaken and I'm sure that if that is the case another mite will know more.

I'm very jealous of your upcoming trip.... :mrgreen:
Appreciate what you have before it becomes what you had.

User avatar
DuQues
Honorary Virtual Ranger
Honorary Virtual Ranger
Posts: 14519
Joined: Fri Jan 14, 2005 5:42 pm
Location: Red sand, why do I keep thinking of red sand?

Re: cancelled reservations

Unread post by DuQues » Thu Oct 21, 2010 11:01 pm

Hi Tom,

Essentially you are correct. On the page where you have to indicate that you "I understand and agree with these conditions" it says:
# Note that any downgrading of a reservation made online will result in a forfeiture of reservation payments made that is equal to the difference in value of the reservation before and after you changed your booking.
# Note that the cancellation of a reservation made online will result in a full forfeiture of all payments made for that reservation.
# Note that modification and cancellation charges may be levied on any reservations amended or cancelled online, irrespective of the channel through which the reservations were originally made, subject to SANParks' conditions for the acceptance of reservations.

As an international traveler though you are not really hampered by this (provided that you don't book guesthouses all over the place).
You have set days that you will be in South Africa. So book a nice menu of camps.
If you do get a change of mind, changing your route, you can change your menu. It can be done online, but you can also do it via mail or phone.
If your booking ends up cheaper than initially, well, a pity, you lost a bit of money (guesthouses reference). If it ends up slightly more expensive you'll be charged for the extra.

Now there can be larger issues in your private life, and you can not make the days. :?
Well, do not cancel!
Mail them, and reschedule your visit. I'm not certain about the timeperiod used, but you seem to be able to move your reservations around half a year. At no extra cost if you schedule the same.

Does that help?
Not posting much here anymore, but the photo's you can follow here There is plenty there.

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

cary999
Posts: 3
Joined: Sun Jul 09, 2006 11:44 pm

Re: cancelled reservations

Unread post by cary999 » Fri Oct 22, 2010 12:07 am

Thanks DuQues-
You say SANP will credit me towards new/future use? Then the best SANP can do for me is a future credit? And future must be within half year :( ? Else I loose all $$$? BUT (being international visitor) what if I'm not sure when or if I can return to SANP? They don't understand/encourage international visitors. Since SANP is charging me a premium park visitation fee (international), it would be nice if they could do a bit more for me on reservation flexibility :)
Not so good, I'll stick with phone call in for reservations.

regards - tom

tedredrum
Virtual Ranger
Virtual Ranger
Posts: 164
Joined: Wed Jan 20, 2010 6:50 pm
Location: Anaheim, California USA

Re: cancelled reservations

Unread post by tedredrum » Fri Oct 22, 2010 4:41 am

Tom,

Just for info I booked a trip for 8 nights for three families totalling 11 people during the World Cup this year (Also from the USA). I called SanParks within two hours of bookings being available for the time period and I was still unable to book the camps we wanted. Because of that and the fact the prices had been jacked up so high on airfare and other things we decided to delay our trip until 2011. SanParks had required payment in full for the reservation at the time it was made. When I called to cancel the reservation they gave me the option of a refund or to leave the funds on deposit with SanParks. I took the gamble and left the funds on deposit. The exchange rate has not varied too much although it has worked out slightly in my favor to have done it this way. I recently booked our accomodations at KNP for our 2011 trip and it was a nearly seemless process. It took two phone calls to complete, one to reservations and the second to finance, but within ten minutes I had confirmation of the reservations and a receipt showing the amount that was transferred from my prior year's deposit to cover this trip as well as the funds that remain on deposit.

Hope this helps and hope you have an awesome trip.

Daron
KTP 2015 (1st time)

November 12-14 Twee Rivieren
November 14-16 Mata-Mata
November 16-20 Nossob

November 20-23 TMNP

KNP July 2016:

July 10-12 Mopani (1st stay)
July 12-14 Olifants
July 14 Orpen (1st stay)
July 15-17 Tamboti
July 17-20 Lower Sabie

cary999
Posts: 3
Joined: Sun Jul 09, 2006 11:44 pm

Re: cancelled reservations

Unread post by cary999 » Fri Oct 22, 2010 5:27 am

Thanks Daron.
You booked by telephone, yes?
Which reinforces the point that by phone booking you were able to get a refund or credit. If you had booked online you would only get credit. And it must be used within 6 months and June 2010 to 2011 won't work for 6 months credit. If you had booked online you would lost all that $$$$ ($1,800?) for 11 people. You did good :D
I have booked three times at Kruger and each time by telephone. So I know it's easy to do from USA. What I've learned now is that I should continue to book by telephone. Forget booking online. With telephone booking I can get a refund (to some degree/amount) should I have to cancel my plans. Right??
And, FWIW, like I said above, as an international visitor paying premium park fees, it would be nice if SANP could be a bit more cooperative and flexible if I wished to book online.

regards - tom

User avatar
Inyati
Posts: 243
Joined: Fri Jul 17, 2009 10:15 am
Location: Boksburg

Re: frustration with booking requests!

Unread post by Inyati » Wed Oct 27, 2010 2:09 pm

I have to agree with you Elsa...
I booked for a long weekend next weekend, and got what I requested within an hour. I then changed the booking slightly and not 20minutes later I had confirmation. Great service.... :clap:
"All my life I've wanted to be someone; I guess I should have been more specific."

User avatar
Gila
Posts: 23
Joined: Fri Oct 06, 2006 8:13 pm
Location: Too far away......

Re: frustration with booking requests!

Unread post by Gila » Wed Oct 27, 2010 2:22 pm

Inyati and Elsa it's so good to hear this :D

I'm in Indonesia and sitting here in front of my laptop, was just about to skype to make changes to my booking ( the line is SO bad most of the times )
Will give it a go and see I come right :hmz:
When you give up your dreams you die.....

threedogs
Virtual Ranger
Virtual Ranger
Posts: 809
Joined: Sun Apr 12, 2009 6:20 am

Re: frustration with booking requests!

Unread post by threedogs » Thu Oct 28, 2010 10:52 am

I didn't use the online system because I didn't want to outlay R12,000-00 rand before I had to! :) However, I changed tactics and faxed the reservation requests to the Central Booking Office and it was all sorted in 24 hours. I think I was just unlucky to get someone not so efficient the first time...
Thanks for your help everyone.
NO TO TRADE IN RHINO HORN!


Return to “Advice needed (Not Park Specific) ”

Who is online

Users browsing this forum: No registered users and 0 guests

Webcam Highlights

Addo
Submitted by MegganS at 13:11:37
orpen
Submitted by MegganS at 19:33:58
satara
Submitted by Anonymous at 22:38:04
nossob
Submitted by Anonymous at 10:08:13