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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
bosfee
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Re: Bookings - info - advice & Feedback

Unread post by bosfee » Wed Aug 12, 2015 5:34 pm

As this is the first time booking I want to find out. we are struggling to find accommodation for next year. my question is it possible to book like a hut for one night and a bungalow for the next at the same camp? as this is only what available and I must take what I can get. example I found a luxury tent and tamboti for one night and a normal tent for the next night. can I book like that? :pray:

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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Aug 12, 2015 5:49 pm

bosfee, I think I can say yes, you can do that but hope I'm not talking out of turn?
I know it wasn't allowed in the past due to some folks not vacating the unit by the stipulated 10am and therefore holding up the cleaning staff.
but I do recall seeing somewhere where they now do allow that or it was going to be changed.
From this post Here

Why don't you try and book it and see what happens and then you always change it if something else opens up.

bosfee
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Re: Bookings - info - advice & Feedback

Unread post by bosfee » Sun Aug 16, 2015 7:24 pm

evening can anybody tell me the June cancellation if one does not pay there deposit how does it work. deposits is payable by 20 Aug when will it show on website or at reservation office units available?

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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Sun Aug 16, 2015 8:15 pm

bosfee, I would imagine as soon as the deposit date has passed and no payment is received the reservation would automatically be cancelled and reappear on the availability.
That is certainly what it states on your Deposit request letter!
but I am not sure if there is any sort of interim delay in that happening in case of payments crossing.
But if you are looking to pick up on those lapsed bookings then I would certainly keep a close eye on availability from the 20th onwards.

stevenjm

Re: Bookings - info - advice & Feedback

Unread post by stevenjm » Mon Sep 07, 2015 10:13 am

Imax wrote:the booking is for 1 night only and i was trying to add a night before in the same camp, so not much chance of there being a gap.


Hi Imax,

If you go to existing reservations, and expand your reservation to see your itinerary line, further expand that and you will see the date options. Use the first one to add a day before your current night and then process that. It will amend it and then ask you to confirm your amendment. If there is payment due, it will alert you to the fact and you can process the payment for the amendment.

If you do not come right with the above, please let me know on mail - steven.macintyre@sanparks.org and I will assist further

Regards,

Steven

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Rivers2Run
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Making Reservations

Unread post by Rivers2Run » Wed Sep 23, 2015 4:38 am

I am looking to book a trip in September of 2016. I have signed up for reservations and I have submitted a booking request for a wilderness trail. So I am confused how booking for a Wilderness trail works, I submitted a request is it better to submit multiple requests with different combinations before the October booking date opens? Is it better to call on October 1? Also how do I get a client code? I also want to reserve accomodations, is it better to wait until on line booking opens on October 2, seems those are easier to get. Any advice would be greatly appreciated. Thank you!

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DinkyBird
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Re: Making Reservations

Unread post by DinkyBird » Wed Sep 23, 2015 8:04 am

Hi Rivers2Run!

Reservations for September 2016 will only open on the first working day in Oct 2015 as you have mentioned. Best is to phone the call centre at 7.30am on that day. If you are not in SA then sending an email during the evening before is the next best option. They will only deal with bookings from that day, not before. If you are wanting to book popular units/camps, I would try book on 1 Oct.

If you have been to Kruger recently you should have a client code. You can register with Online Bookings which is great even if you do not use it to book certain trips, because you will be able to view and pay for you bookings via Online Bookings. Just always use the same Client Code.
- Dalene

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DinkyBird
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Re: Making Reservations

Unread post by DinkyBird » Wed Sep 23, 2015 8:38 am

Yes, the Client Code is the code in brackets next to your name at the top, first four letters are from your name and then four numbers following. This code will be what you use for all bookings from now on.

It sounds that if you are prepared to spend the money on the call, it is your best bet because then you can build your trip around getting the Wilderness Trail booking while on the phone. Just have all the options ready. Remember you can also change your booking soon after you have made it. I find I am usually on hold for about 20 mins, but it could be longer as Sept is a popular time to visit Kruger. Again I feel it is worth the effort - you are coming a very long way so want to ensure you have the best possible reservation you can get.

Let us know how it goes :D

If one books Online you need to pay for the reservations (5% discount) when you make the booking. If you book via the call centre, or email, then you have 30 days to pay for you deposit, and then the full payment must be made 60 days before your trip starts.

Once the first few days of the month pass, then the call centre calms down and you can email changes to them.
- Dalene

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DinkyBird
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Re: Making Reservations

Unread post by DinkyBird » Wed Sep 23, 2015 8:48 am

Re the 3D secure payment - SANParks has many international clients, so I am sure it will not be a problem. I suggest though that you make the payment a few days in advance and if you should have a problem, to post about it here, and we can ask SANParks to assist.
- Dalene

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Elsa
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Re: Making Reservations

Unread post by Elsa » Wed Sep 23, 2015 9:06 am

Also as far as I know and I hope that is correct but I think if you do an On-line reservation you have to have accommodation booked before it will allow the booking of a wilderness trail.
Will be the camp that the trail departs from.

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Graham_5000
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Re: Bookings - info - advice & Feedback

Unread post by Graham_5000 » Wed Sep 30, 2015 4:54 pm

I've got provisional bookings for four camps, and I see that I have to make four individual deposit payments. Given that the bookings are on consecutive days, is there a way to merge the four reservations into one, so I only have one payment to make? I'm in the UK, so get charged for each payment, so consolidating would be great!

BirgitJo
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Re: Bookings - info - advice & Feedback

Unread post by BirgitJo » Thu Oct 01, 2015 7:33 am

Hallo Graham, if you do the payment with the online booking and your credit card you can pay all in one.
Choose the first you want to pay and after that you will be asked if you want to add more. I did it with my last booking and it worked.

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Baxstix
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Accommodation Cancellation.

Unread post by Baxstix » Fri Dec 04, 2015 1:49 pm

Hi all, I have a situation where my father in law has just taken ill and will be unable to travel due to surgery and treatment protocols. Him and his wife have a booking in Skukuza for the 18-22 December, fully paid up. Sadly they have to cancel their trip now for said medical reasons and will be losing most of their money paid for the booking. (Booking is paid in full)
My question is......can they maybe transfer/sell/swap their reservation with another party and that way not lose their money, or is it just tough luck and that is how the system works.
Brian
This Capie longs for Kruger!

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Elsa
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Re: ACOMODATION CANCELLATION

Unread post by Elsa » Fri Dec 04, 2015 1:53 pm

For medical reasons and with a doctors certificate supplied SANParks will not incur penalties for paid up bookings.
So your Dad in law can transfer/swap or even reschedule their booking for a later stage.
Contact the reservations office.

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Elsa
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Re: Accommodation Cancellation.

Unread post by Elsa » Fri Dec 04, 2015 1:56 pm

But if they prefer to try and get someone to take over the booking you could try posting a request Accommodation Exchange


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