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Re: Bookings - info - advice & Feedback

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judik
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Re: Bookings - info - advice & Feedback

Unread post by judik » Wed Sep 24, 2014 6:43 pm

I always seem to have a credit balance as I change accomadations around to get what I want
Never had a problems using up all my balance for game drives or future accommodations
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Elsa
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Re: opening of bookings for december 2015

Unread post by Elsa » Sun Jan 11, 2015 6:29 pm

Have a look Here for the Booking periods. :thumbs_up:
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DinkyBird
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Re: opening of bookings for december 2015

Unread post by DinkyBird » Mon Jan 12, 2015 8:35 am

Please keep in mind that online bookings open a day later than Reservations. So if you are going to call, or email, to make your booking, that can be done a day earlier to the dates listed in the link by Elsa. Call centre for December 2015 bookings opens on 22 January 2015 at 7.30 am.
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BerkiSA
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Re: opening of bookings for december 2015

Unread post by BerkiSA » Mon Jan 12, 2015 6:46 pm

When do the accommodation rates increase?
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DinkyBird
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Re: opening of bookings for december 2015

Unread post by DinkyBird » Mon Jan 12, 2015 8:09 pm

1 November of each year BerkiSA.
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spargish
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Re: opening of bookings for december 2015

Unread post by spargish » Wed Jan 21, 2015 10:51 am

quick question, Why is it that Online bookings have always opened after the Reservation Offices?
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SANParks
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Re: opening of bookings for december 2015

Unread post by SANParks » Wed Jan 21, 2015 12:21 pm

Dear spargish,

There are two primary reasons for that.

One is that there is a section in our client base that is made of people who have been going to the parks for 20-30-40 years - annually and religiously - who do not necessarily have access to online bookings. In appreciation to their long-standing loyalty, we want to give them a bit of a head-start. Over the years we have converted many traditional clients into online booking clients, and judging by client feedback, we are making progress in this regard.

The second reason is that if we open online bookings just after midnight on a new period, we have no doubt that our servers will take strain, and may even crash. We are continuously developing the infrastructure but stress-testing is yet to be performed, so we do not disappoint you all.

It is in our strategic plan to open online bookings the same day as call centre. We just need a year or two to make this a reality.
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saraf
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Re: Bookings - info - advice & Feedback

Unread post by saraf » Tue Feb 24, 2015 10:26 am

Also if there is a gap in your bookings on one reservation you can't use the online system to view your reservation.
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kaizer
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Re: Booking via new website

Unread post by kaizer » Sun Apr 26, 2015 9:27 pm

Since the start of the new website I haven't been able to see availability at camps. Where does one find that now?

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DinkyBird
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Re: Booking via new website

Unread post by DinkyBird » Sun Apr 26, 2015 10:05 pm

Hi kaizer

Top menu, 'Reservations, and then 'check availability'.

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Re: Booking via new website

Unread post by zivvy&muffin » Fri May 01, 2015 3:35 pm

Hi Dinkybird ... that picture is really helpful, except :(

the green banner you show does not appear on my PC; so no options : Booking Methods / Check Availibility / Tariffs / Promotions

Is there any other route in to the Availibility pages?

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Re: Booking via new website

Unread post by zivvy&muffin » Fri May 01, 2015 3:42 pm

To answer my own question: :D

Parks > KNP > scroll down to 'Find Accommodation' > select Camp as per previous set-up.

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Bennievis
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Re: Booking via new website

Unread post by Bennievis » Tue May 05, 2015 10:04 am

I made my booking two weeks ago and it worked magic the first time round.
I liked the way all accommodation types are displayed weather available or not. :thumbs_up:

Avocadeau
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Re: Bookings - info - advice & Feedback

Unread post by Avocadeau » Thu Jun 11, 2015 2:26 pm

Apologies if this is the wrong place, but as a newbie (to the forum and the Kruger!) I have a couple of quick questions to start with...plenty more to come!
As we are planning a trip at fairly short notice there is limited accommodation availability - if I book what I can how easy is it to change those bookings online should alternative availability appear?
Wild cards - will these be posted to the UK or can I collect them on arrival?
Many thanks

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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Thu Jun 11, 2015 4:15 pm

Warm welcome to the forum Avocadeau! :clap:

If you have a look at the On line reservations you will see you can amend bookings.
If you cancel a booking within 30 days prior to your arrival there will be a sliding scale of charges applicable.
If you change/modify your booking within the same 30 days there will only be a charge if the new booking is less than the original one. Here

You can buy your wildcard at any of the gates reception offices where you will be issued with a receipt which can be used to gain access until the card is posted to you some time later.
If you purchase it online from home and not yet received the actual card, print the receipt and bring it with you for access and proof of payment.
Hope this helps. :thumbs_up:
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