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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
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Elsa
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Re: Obtaining Refund of Credit

Unread post by Elsa » Fri Jun 20, 2014 12:43 pm

I should imagine your credit card details would be ok for the refund to be paid into.
What I did once was leave the credit in my a/c and used it up for a future visit.
Kruger - 22nd May to 9th June 2017 8)

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Frizzle
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Re: Obtaining Refund of Credit

Unread post by Frizzle » Fri Jun 20, 2014 12:58 pm

Hello,

All you need to do is to send an e-mail to reservationrefund@sanparks.org mentioning your reservation number and client code and request crediting of the amount on hold to your credit card. I already did it several times over the years and it works well. Sanparks does payments twice a month I believe, so you might have to wait a couple of weeks in order to see it on you credit card slip. Hope this help,
Frizzle
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fee
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Re: Obtaining Refund of Credit

Unread post by fee » Fri Jun 20, 2014 1:39 pm

I had to get a refund recently and needed to send a copy of my bank statement, a copy of my ID and I sent it together with all the details - reservation number, etc.
I got a response within a day or two, and a credit into my account within 10 days.

ctm7943
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Re: Obtaining Refund of Credit

Unread post by ctm7943 » Tue Jun 24, 2014 5:23 pm

Today, I received an email from a second (different) SANParks person saying that my request for refund to my credit card will be processed with the next batch and that SANParks processes transaction twice a month (middle & end of month).

I am now concerned about having sent my bank info to reservationrefund@sanparks.org. Is this legitimate?

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SANParks
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Re: Obtaining Refund of Credit

Unread post by SANParks » Wed Jun 25, 2014 10:03 am

Dear ctm7943,

Yes, reservationrefund@sanpark.org is actually the correct email as it is assigned to our colleagues at Finance who deal with reservation refunds. So all good. :thumbs_up:

Let us know if you need further assistance.
Nedret Saidova
Senior Manager: E-Business, SANParks

ctm7943
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Re: Obtaining Refund of Credit

Unread post by ctm7943 » Wed Jul 02, 2014 7:51 am

I finally received a resolution to this issue.
The finance Dept, had incorrectly assumed that I was a SA National and requested my banking info in order to process my refund.
However, I live in the U. S., so now the credit is being processed to my credit card, which is the proper process for non-nationals.

Thanks to Dinky Bird & Nedret (SANParks) for their assistance in helping me to sort out this matter.

stevenjm

Re: SanParks refuses payment - silly rule

Unread post by stevenjm » Mon Aug 11, 2014 11:08 am

Hi JimS,

Thanks for the query, I can try to answer the best I can.

If you are calling the call centre, i.e. - they do have voice recordings but according to legislation this is not an auditable log - they wont accept the card details for payment unless the reservation is in your name. When registering and creating a profile with the call centre or on-line, we do ask for ID and passport number and as such payment must be recognised by the same person. If we do not do this - we open ourselves to fraudulent risk and other risks such as injuries etc.

You CAN however, pay on-line the balance of your registration with a card in anothers name, as that is an auditable trace, i.e. - we have your sign-in credentials - ie the person reasonably gave you access to their online account, they gave you reasonable access to make a payment on the account with your's or another card. We are able to audit these transactions based on the following;
1. Accepting terms and conditions (audited)
2. Authenticating to a recognised account (audited)
3. Processing a payment (audited, including IP address and browser information for identity)

Therefore, if you would like to pay the outstanding balance and the reservation is linked to a web client code, you may use a card that is not in the name of the reservation as long as you have reasonable authority as such.

Hope this helps you

Thanks

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Cancellation policy question...

Unread post by kimanjome » Wed Sep 24, 2014 7:35 am

Quick question that I can't see answered elsewhere.

If I book a cabin/tent/bungalow and then cancel (or postpone) so I don't lose the money, I believe I have a credit on my SanParks account. Must this credit be used on lodging? May it be used in a different park? Can I use it on a game drive, or in a restaurant? Thank you.

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Re: Cancellation policy question...

Unread post by Hippotragus » Wed Sep 24, 2014 7:47 am

Hi kimanjone.

Once I had to cancel a trip to Kgalagadi and I used the refund money to pay for a trip to other SANParks. I had to phone someone at Head Office in Pretoria to get them to allocate the money - I think it was slightly more complicated because I was taking one lump sum (from a booking for one park) to allocate to bookings for several other parks. I am sure someone at the central bookings office in Pretoria will be able to point you in the right direction.
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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Sep 24, 2014 9:04 am

I am sure you could use it in the other SANParks accommodations and activities,
but not for the restaurants, they are franchised and therefore separate.
Kruger - 22nd May to 9th June 2017 8)

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Re: Bookings - info - advice & Feedback

Unread post by judik » Wed Sep 24, 2014 6:43 pm

I always seem to have a credit balance as I change accomadations around to get what I want
Never had a problems using up all my balance for game drives or future accommodations
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Elsa
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Re: opening of bookings for december 2015

Unread post by Elsa » Sun Jan 11, 2015 6:29 pm

Have a look Here for the Booking periods. :thumbs_up:
Kruger - 22nd May to 9th June 2017 8)

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Re: opening of bookings for december 2015

Unread post by DinkyBird » Mon Jan 12, 2015 8:35 am

Please keep in mind that online bookings open a day later than Reservations. So if you are going to call, or email, to make your booking, that can be done a day earlier to the dates listed in the link by Elsa. Call centre for December 2015 bookings opens on 22 January 2015 at 7.30 am.
- Dalene

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BerkiSA
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Re: opening of bookings for december 2015

Unread post by BerkiSA » Mon Jan 12, 2015 6:46 pm

When do the accommodation rates increase?
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DinkyBird
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Re: opening of bookings for december 2015

Unread post by DinkyBird » Mon Jan 12, 2015 8:09 pm

1 November of each year BerkiSA.
- Dalene


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