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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
ctm7943
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Re: Obtaining Refund of Credit

Unread post by ctm7943 » Wed Jul 02, 2014 7:51 am

I finally received a resolution to this issue.
The finance Dept, had incorrectly assumed that I was a SA National and requested my banking info in order to process my refund.
However, I live in the U. S., so now the credit is being processed to my credit card, which is the proper process for non-nationals.

Thanks to Dinky Bird & Nedret (SANParks) for their assistance in helping me to sort out this matter.

stevenjm

Re: SanParks refuses payment - silly rule

Unread post by stevenjm » Mon Aug 11, 2014 11:08 am

Hi JimS,

Thanks for the query, I can try to answer the best I can.

If you are calling the call centre, i.e. - they do have voice recordings but according to legislation this is not an auditable log - they wont accept the card details for payment unless the reservation is in your name. When registering and creating a profile with the call centre or on-line, we do ask for ID and passport number and as such payment must be recognised by the same person. If we do not do this - we open ourselves to fraudulent risk and other risks such as injuries etc.

You CAN however, pay on-line the balance of your registration with a card in anothers name, as that is an auditable trace, i.e. - we have your sign-in credentials - ie the person reasonably gave you access to their online account, they gave you reasonable access to make a payment on the account with your's or another card. We are able to audit these transactions based on the following;
1. Accepting terms and conditions (audited)
2. Authenticating to a recognised account (audited)
3. Processing a payment (audited, including IP address and browser information for identity)

Therefore, if you would like to pay the outstanding balance and the reservation is linked to a web client code, you may use a card that is not in the name of the reservation as long as you have reasonable authority as such.

Hope this helps you

Thanks

kimanjome
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Cancellation policy question...

Unread post by kimanjome » Wed Sep 24, 2014 7:35 am

Quick question that I can't see answered elsewhere.

If I book a cabin/tent/bungalow and then cancel (or postpone) so I don't lose the money, I believe I have a credit on my SanParks account. Must this credit be used on lodging? May it be used in a different park? Can I use it on a game drive, or in a restaurant? Thank you.

Hippotragus
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Re: Cancellation policy question...

Unread post by Hippotragus » Wed Sep 24, 2014 7:47 am

Hi kimanjone.

Once I had to cancel a trip to Kgalagadi and I used the refund money to pay for a trip to other SANParks. I had to phone someone at Head Office in Pretoria to get them to allocate the money - I think it was slightly more complicated because I was taking one lump sum (from a booking for one park) to allocate to bookings for several other parks. I am sure someone at the central bookings office in Pretoria will be able to point you in the right direction.
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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Sep 24, 2014 9:04 am

I am sure you could use it in the other SANParks accommodations and activities,
but not for the restaurants, they are franchised and therefore separate.

judik
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Re: Bookings - info - advice & Feedback

Unread post by judik » Wed Sep 24, 2014 6:43 pm

I always seem to have a credit balance as I change accomadations around to get what I want
Never had a problems using up all my balance for game drives or future accommodations
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Elsa
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Re: opening of bookings for december 2015

Unread post by Elsa » Sun Jan 11, 2015 6:29 pm

Have a look Here for the Booking periods. :thumbs_up:

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DinkyBird
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Re: opening of bookings for december 2015

Unread post by DinkyBird » Mon Jan 12, 2015 8:35 am

Please keep in mind that online bookings open a day later than Reservations. So if you are going to call, or email, to make your booking, that can be done a day earlier to the dates listed in the link by Elsa. Call centre for December 2015 bookings opens on 22 January 2015 at 7.30 am.
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BerkiSA
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Re: opening of bookings for december 2015

Unread post by BerkiSA » Mon Jan 12, 2015 6:46 pm

When do the accommodation rates increase?
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Re: opening of bookings for december 2015

Unread post by DinkyBird » Mon Jan 12, 2015 8:09 pm

1 November of each year BerkiSA.
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spargish
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Re: opening of bookings for december 2015

Unread post by spargish » Wed Jan 21, 2015 10:51 am

quick question, Why is it that Online bookings have always opened after the Reservation Offices?
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SANParks
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Re: opening of bookings for december 2015

Unread post by SANParks » Wed Jan 21, 2015 12:21 pm

Dear spargish,

There are two primary reasons for that.

One is that there is a section in our client base that is made of people who have been going to the parks for 20-30-40 years - annually and religiously - who do not necessarily have access to online bookings. In appreciation to their long-standing loyalty, we want to give them a bit of a head-start. Over the years we have converted many traditional clients into online booking clients, and judging by client feedback, we are making progress in this regard.

The second reason is that if we open online bookings just after midnight on a new period, we have no doubt that our servers will take strain, and may even crash. We are continuously developing the infrastructure but stress-testing is yet to be performed, so we do not disappoint you all.

It is in our strategic plan to open online bookings the same day as call centre. We just need a year or two to make this a reality.
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saraf
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Re: Bookings - info - advice & Feedback

Unread post by saraf » Tue Feb 24, 2015 10:26 am

Also if there is a gap in your bookings on one reservation you can't use the online system to view your reservation.
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Avocadeau
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Re: Bookings - info - advice & Feedback

Unread post by Avocadeau » Thu Jun 11, 2015 2:26 pm

Apologies if this is the wrong place, but as a newbie (to the forum and the Kruger!) I have a couple of quick questions to start with...plenty more to come!
As we are planning a trip at fairly short notice there is limited accommodation availability - if I book what I can how easy is it to change those bookings online should alternative availability appear?
Wild cards - will these be posted to the UK or can I collect them on arrival?
Many thanks

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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Thu Jun 11, 2015 4:15 pm

Warm welcome to the forum Avocadeau! :clap:

If you have a look at the On line reservations you will see you can amend bookings.
If you cancel a booking within 30 days prior to your arrival there will be a sliding scale of charges applicable.
If you change/modify your booking within the same 30 days there will only be a charge if the new booking is less than the original one. Here

You can buy your wildcard at any of the gates reception offices where you will be issued with a receipt which can be used to gain access until the card is posted to you some time later.
If you purchase it online from home and not yet received the actual card, print the receipt and bring it with you for access and proof of payment.
Hope this helps. :thumbs_up:


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