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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
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DinkyBird
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Re: Online booking: query - where should it go?

Unread post by DinkyBird » Sun Oct 20, 2013 9:21 pm

Hi Pete

Just keep in mind, to make use of the pensioners discount, you have to phone book, or book via email, online booking does not give pensioner discounts, but a 5% discount on some (if not all?) bookings. (For future when you are booking all those many lovely trips :D )

The Chill Room is the forum to browse through for Online Booking type of topics - see here. Near the top is a link to a tut. And a little further down is a topic Online Questions, Advice, Problems. Please ask any questions you have, we will try assist or ask the tech guys to help where we cannot.
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Philip1
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Re: Daily conservation fee

Unread post by Philip1 » Wed Mar 05, 2014 3:08 pm

Dani L wrote:Hello
Does one pay the conservation fee per day or per 24 hours?
If we get in the park at 10.00 am on day 1, at what time do we have to leave the park on day 3?
Many thanks
Danielle

Hi Dani L, Sanparks say the following......

"General Information on Tariffs

Note: All Prices VAT inclusive and all tariffs in South African Rand - Tariffs subject to alteration without advance notice.
Daily Conservation Fee

Valid from 1 November 2013 to 31 October 2014

South African Citizens and Residents (with ID):

R62 per person, per day
R27 per child , per day"


Hope this is what you are looking for.
:)
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UNITE AGAINST POACHING...What we protect,
do not let poachers take it away!

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Re: Obtaining Refund of Credit

Unread post by Elsa » Fri Jun 20, 2014 12:43 pm

I should imagine your credit card details would be ok for the refund to be paid into.
What I did once was leave the credit in my a/c and used it up for a future visit.
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Frizzle
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Re: Obtaining Refund of Credit

Unread post by Frizzle » Fri Jun 20, 2014 12:58 pm

Hello,

All you need to do is to send an e-mail to reservationrefund@sanparks.org mentioning your reservation number and client code and request crediting of the amount on hold to your credit card. I already did it several times over the years and it works well. Sanparks does payments twice a month I believe, so you might have to wait a couple of weeks in order to see it on you credit card slip. Hope this help,
Frizzle
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Re: Obtaining Refund of Credit

Unread post by Hippotragus » Fri Jun 20, 2014 1:19 pm

I agree with Elsa - make another booking and use the credit. I have done that in the past - I usually miss KNP so much when I get home from a trip, that I immediately make another reservation!

If you can't/don't want to do that - then the way Frizzle mentions in his comment should work.
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fee
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Re: Obtaining Refund of Credit

Unread post by fee » Fri Jun 20, 2014 1:39 pm

I had to get a refund recently and needed to send a copy of my bank statement, a copy of my ID and I sent it together with all the details - reservation number, etc.
I got a response within a day or two, and a credit into my account within 10 days.

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Re: Obtaining Refund of Credit

Unread post by ctm7943 » Tue Jun 24, 2014 5:23 pm

Today, I received an email from a second (different) SANParks person saying that my request for refund to my credit card will be processed with the next batch and that SANParks processes transaction twice a month (middle & end of month).

I am now concerned about having sent my bank info to reservationrefund@sanparks.org. Is this legitimate?

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Re: Obtaining Refund of Credit

Unread post by SANParks » Wed Jun 25, 2014 10:03 am

Dear ctm7943,

Yes, reservationrefund@sanpark.org is actually the correct email as it is assigned to our colleagues at Finance who deal with reservation refunds. So all good. :thumbs_up:

Let us know if you need further assistance.
Nedret Saidova
Senior Manager: E-Business, SANParks

ctm7943
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Re: Obtaining Refund of Credit

Unread post by ctm7943 » Wed Jul 02, 2014 7:51 am

I finally received a resolution to this issue.
The finance Dept, had incorrectly assumed that I was a SA National and requested my banking info in order to process my refund.
However, I live in the U. S., so now the credit is being processed to my credit card, which is the proper process for non-nationals.

Thanks to Dinky Bird & Nedret (SANParks) for their assistance in helping me to sort out this matter.

stevenjm

Re: Change/Upgrade booking (how to?)

Unread post by stevenjm » Wed Jul 02, 2014 12:41 pm

squirrel_asc wrote:There should be a button next to your accommodation type, allowing you to change it.

I don't know if it still exists/works, though. There was a bug last time I tried it, and even though I kept begging and pleading with them to fix it, by the time we actually went to Kruger, I had not received any feedback indicating that it was fixed... Now I don't have a booking anymore, so I can't check. :|

Yup, it was sorted squirrel ... but that that is an accommodation type.

What Daruda is asking is to change the camp.

Daruda, you are able to add the new type to your reservation and then cancelling your old accommodation.

Thanks

Steven

stevenjm

Re: SanParks refuses payment - silly rule

Unread post by stevenjm » Mon Aug 11, 2014 11:08 am

Hi JimS,

Thanks for the query, I can try to answer the best I can.

If you are calling the call centre, i.e. - they do have voice recordings but according to legislation this is not an auditable log - they wont accept the card details for payment unless the reservation is in your name. When registering and creating a profile with the call centre or on-line, we do ask for ID and passport number and as such payment must be recognised by the same person. If we do not do this - we open ourselves to fraudulent risk and other risks such as injuries etc.

You CAN however, pay on-line the balance of your registration with a card in anothers name, as that is an auditable trace, i.e. - we have your sign-in credentials - ie the person reasonably gave you access to their online account, they gave you reasonable access to make a payment on the account with your's or another card. We are able to audit these transactions based on the following;
1. Accepting terms and conditions (audited)
2. Authenticating to a recognised account (audited)
3. Processing a payment (audited, including IP address and browser information for identity)

Therefore, if you would like to pay the outstanding balance and the reservation is linked to a web client code, you may use a card that is not in the name of the reservation as long as you have reasonable authority as such.

Hope this helps you

Thanks

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Re: SanParks refuses payment - silly rule

Unread post by JimS » Mon Aug 11, 2014 1:40 pm

Steven

Thank you for the prompt reply. After reading the reasons for the payment problem it appears that SanParks are protecting themselves from use of stolen or illegal credit card use to pay the costs of accommodation. I guess that an EFT payment would not have the same problem, e.g. I could pay another persons reservation costs as there will be an audit trail thru the bank on the transaction.

I still have a concern that anyone can cancel or change a reservation without proof of ID.

Jim

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Cancellation policy question...

Unread post by kimanjome » Wed Sep 24, 2014 7:35 am

Quick question that I can't see answered elsewhere.

If I book a cabin/tent/bungalow and then cancel (or postpone) so I don't lose the money, I believe I have a credit on my SanParks account. Must this credit be used on lodging? May it be used in a different park? Can I use it on a game drive, or in a restaurant? Thank you.

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Re: Cancellation policy question...

Unread post by Hippotragus » Wed Sep 24, 2014 7:47 am

Hi kimanjone.

Once I had to cancel a trip to Kgalagadi and I used the refund money to pay for a trip to other SANParks. I had to phone someone at Head Office in Pretoria to get them to allocate the money - I think it was slightly more complicated because I was taking one lump sum (from a booking for one park) to allocate to bookings for several other parks. I am sure someone at the central bookings office in Pretoria will be able to point you in the right direction.
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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Sep 24, 2014 9:04 am

I am sure you could use it in the other SANParks accommodations and activities,
but not for the restaurants, they are franchised and therefore separate.
Where ever you go, go with all your Heart.
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