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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
Sandybabe
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Exit permit?

Unread post by Sandybabe » Mon Jan 20, 2014 11:15 pm

My father has just mentioned that you need an exit permit to leave the park, is this still the case or has it changed, we didn't need one when we last visited in 2005. Can anyone advise me?

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Elsa
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Re: Exit permit?

Unread post by Elsa » Tue Jan 21, 2014 11:02 am

My experience was if you were leaving early before reception opened you could pick it up the day before, otherwise on the day you leave but we have also had it given to us when we checked into our last camp!
So lots of choices!
bottom line, you must have it when exiting! :thumbs_up:

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JeanniR
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Re: Exit permit?

Unread post by JeanniR » Tue Jan 21, 2014 11:09 am

On our recent trip during December the exit permit was given at check in at our last camp :thumbs_up:
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melissal
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Re: Exit permit?

Unread post by melissal » Tue Jan 21, 2014 11:59 am

Hi - been to Kruger twice this year, and both times we were automatically given the exit permit when we checked in at our last camp, even if we were staying a few nights. They will staple it into your green entry/conditions leaflet, so you can easily check it's there.

If you want to leave for shopping etc and then return the same day, the gate will stamp the most recent camp printout in your green leaflet and you just show the stamp when you drive back through (no need to go into reception at the gates when you return).
Next trip: Berg-en-Dal Dec 21-22; Bateleur Dec 23-26; Mopani Dec 26-30; Skukuza Dec 30 - Jan 1

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Philip1
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Re: Daily conservation fee

Unread post by Philip1 » Wed Mar 05, 2014 3:08 pm

Dani L wrote:Hello
Does one pay the conservation fee per day or per 24 hours?
If we get in the park at 10.00 am on day 1, at what time do we have to leave the park on day 3?
Many thanks
Danielle

Hi Dani L, Sanparks say the following......

"General Information on Tariffs

Note: All Prices VAT inclusive and all tariffs in South African Rand - Tariffs subject to alteration without advance notice.
Daily Conservation Fee

Valid from 1 November 2013 to 31 October 2014

South African Citizens and Residents (with ID):

R62 per person, per day
R27 per child , per day"


Hope this is what you are looking for.
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UNITE AGAINST POACHING...What we protect,
do not let poachers take it away!

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Elsa
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Re: Obtaining Refund of Credit

Unread post by Elsa » Fri Jun 20, 2014 12:43 pm

I should imagine your credit card details would be ok for the refund to be paid into.
What I did once was leave the credit in my a/c and used it up for a future visit.

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Frizzle
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Re: Obtaining Refund of Credit

Unread post by Frizzle » Fri Jun 20, 2014 12:58 pm

Hello,

All you need to do is to send an e-mail to reservationrefund@sanparks.org mentioning your reservation number and client code and request crediting of the amount on hold to your credit card. I already did it several times over the years and it works well. Sanparks does payments twice a month I believe, so you might have to wait a couple of weeks in order to see it on you credit card slip. Hope this help,
Frizzle
April 2015: Garden route, Addo and Karoo

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fee
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Re: Obtaining Refund of Credit

Unread post by fee » Fri Jun 20, 2014 1:39 pm

I had to get a refund recently and needed to send a copy of my bank statement, a copy of my ID and I sent it together with all the details - reservation number, etc.
I got a response within a day or two, and a credit into my account within 10 days.

ctm7943
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Re: Obtaining Refund of Credit

Unread post by ctm7943 » Tue Jun 24, 2014 5:23 pm

Today, I received an email from a second (different) SANParks person saying that my request for refund to my credit card will be processed with the next batch and that SANParks processes transaction twice a month (middle & end of month).

I am now concerned about having sent my bank info to reservationrefund@sanparks.org. Is this legitimate?

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SANParks
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Re: Obtaining Refund of Credit

Unread post by SANParks » Wed Jun 25, 2014 10:03 am

Dear ctm7943,

Yes, reservationrefund@sanpark.org is actually the correct email as it is assigned to our colleagues at Finance who deal with reservation refunds. So all good. :thumbs_up:

Let us know if you need further assistance.
Nedret Saidova
Senior Manager: E-Business, SANParks

ctm7943
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Location: USA

Re: Obtaining Refund of Credit

Unread post by ctm7943 » Wed Jul 02, 2014 7:51 am

I finally received a resolution to this issue.
The finance Dept, had incorrectly assumed that I was a SA National and requested my banking info in order to process my refund.
However, I live in the U. S., so now the credit is being processed to my credit card, which is the proper process for non-nationals.

Thanks to Dinky Bird & Nedret (SANParks) for their assistance in helping me to sort out this matter.

stevenjm

Re: SanParks refuses payment - silly rule

Unread post by stevenjm » Mon Aug 11, 2014 11:08 am

Hi JimS,

Thanks for the query, I can try to answer the best I can.

If you are calling the call centre, i.e. - they do have voice recordings but according to legislation this is not an auditable log - they wont accept the card details for payment unless the reservation is in your name. When registering and creating a profile with the call centre or on-line, we do ask for ID and passport number and as such payment must be recognised by the same person. If we do not do this - we open ourselves to fraudulent risk and other risks such as injuries etc.

You CAN however, pay on-line the balance of your registration with a card in anothers name, as that is an auditable trace, i.e. - we have your sign-in credentials - ie the person reasonably gave you access to their online account, they gave you reasonable access to make a payment on the account with your's or another card. We are able to audit these transactions based on the following;
1. Accepting terms and conditions (audited)
2. Authenticating to a recognised account (audited)
3. Processing a payment (audited, including IP address and browser information for identity)

Therefore, if you would like to pay the outstanding balance and the reservation is linked to a web client code, you may use a card that is not in the name of the reservation as long as you have reasonable authority as such.

Hope this helps you

Thanks

kimanjome
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Cancellation policy question...

Unread post by kimanjome » Wed Sep 24, 2014 7:35 am

Quick question that I can't see answered elsewhere.

If I book a cabin/tent/bungalow and then cancel (or postpone) so I don't lose the money, I believe I have a credit on my SanParks account. Must this credit be used on lodging? May it be used in a different park? Can I use it on a game drive, or in a restaurant? Thank you.

Hippotragus
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Re: Cancellation policy question...

Unread post by Hippotragus » Wed Sep 24, 2014 7:47 am

Hi kimanjone.

Once I had to cancel a trip to Kgalagadi and I used the refund money to pay for a trip to other SANParks. I had to phone someone at Head Office in Pretoria to get them to allocate the money - I think it was slightly more complicated because I was taking one lump sum (from a booking for one park) to allocate to bookings for several other parks. I am sure someone at the central bookings office in Pretoria will be able to point you in the right direction.
Skukuza 1-4 March 2018 (Cricket weekend!!)
Lower Sabie 4 March 2018
Satara 5-9 March 2018

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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Sep 24, 2014 9:04 am

I am sure you could use it in the other SANParks accommodations and activities,
but not for the restaurants, they are franchised and therefore separate.


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