Skip to Content

Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
User avatar
Elsa
Moderator
Moderator
Posts: 14549
Joined: Tue Mar 22, 2005 6:31 pm
Location: Sheffield Beach KZN North Coast, South Africa

Re: How to book with a nice view

Unread post by Elsa » Mon Nov 30, 2015 10:39 am

Warm welcome to the forum Elodie! :clap:
please do ask if there is anything further you need to know.
Do also have a look through the various topics in the Index to Kruger National Park Topics and Index to Activities and Sightings and Camps and Roads where you will find lots of great advice and info.

User avatar
Baxstix
Posts: 3
Joined: Fri Dec 04, 2015 1:42 pm
Location: Gordon's Bay

Accommodation Cancellation.

Unread post by Baxstix » Fri Dec 04, 2015 1:49 pm

Hi all, I have a situation where my father in law has just taken ill and will be unable to travel due to surgery and treatment protocols. Him and his wife have a booking in Skukuza for the 18-22 December, fully paid up. Sadly they have to cancel their trip now for said medical reasons and will be losing most of their money paid for the booking. (Booking is paid in full)
My question is......can they maybe transfer/sell/swap their reservation with another party and that way not lose their money, or is it just tough luck and that is how the system works.
Brian
This Capie longs for Kruger!

User avatar
Elsa
Moderator
Moderator
Posts: 14549
Joined: Tue Mar 22, 2005 6:31 pm
Location: Sheffield Beach KZN North Coast, South Africa

Re: ACOMODATION CANCELLATION

Unread post by Elsa » Fri Dec 04, 2015 1:53 pm

For medical reasons and with a doctors certificate supplied SANParks will not incur penalties for paid up bookings.
So your Dad in law can transfer/swap or even reschedule their booking for a later stage.
Contact the reservations office.

User avatar
Elsa
Moderator
Moderator
Posts: 14549
Joined: Tue Mar 22, 2005 6:31 pm
Location: Sheffield Beach KZN North Coast, South Africa

Re: Accommodation Cancellation.

Unread post by Elsa » Fri Dec 04, 2015 1:56 pm

But if they prefer to try and get someone to take over the booking you could try posting a request Accommodation Exchange

Helmet08
Posts: 3
Joined: Wed Dec 23, 2015 1:54 pm

Re: Bookings - info - advice & Feedback

Unread post by Helmet08 » Wed Dec 23, 2015 2:18 pm

Hi all,

Can you enter and exit the park as you like?

We land at Skukuza and will provide our Wild Cards to show proof of Conservation fees being paid. We will be picking up our hire car from Avis at the Airport and was hoping to go straight to the Hazyview Pick n Pay to pick up some supplies for the 10 days we are in the park. I know that we will be given an exit permit to show but will I have to go through the same process to get back into the park or will I be given a permit to get back in?

Long winded I know but any help would be greatly appreciated.

Many thanks

Dan

User avatar
Elsa
Moderator
Moderator
Posts: 14549
Joined: Tue Mar 22, 2005 6:31 pm
Location: Sheffield Beach KZN North Coast, South Africa

Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Dec 23, 2015 2:52 pm

Warm welcome to the forum Dan,

You must have your entry permit, either at the airport or Skukuza reception, by the time you wish to exit to Hazyview, inform the staff there and it will be stamped for Re-entry by the security staff at the gate.
When you come back you only need to show them the re-enty permit and you will be allowed in.

Tedx2
Posts: 4
Joined: Tue Jan 19, 2016 11:04 pm

Re: Bookings - info - advice & Feedback

Unread post by Tedx2 » Tue Jan 19, 2016 11:21 pm

Hi All

I'm a newbie and will, hopefully make my first trip to KNP later this year. On 29 August 2015 Expat_Kiwi asked if it were possible to stay in different types of accommodation in the same camp on consecutive nights, later on the same date Elsa posted the following response:

"I know in the past it was not allowed due to the fact that some guests didn't vacate the one unit by the stipulated time causing delays for the cleaning staff but I had understood that this was no longer the case and they were allowing it now.
Try calling a different office and see what they say, in the mean time I will try and get an official ruling on this."

Does anyone know if this was ever resolved? Thanks in advance.

Ted

User avatar
Lesego
Guru
Guru
Posts: 1435
Joined: Tue Oct 04, 2011 11:25 am
Location: Groenkloof

Re: Bookings - info - advice & Feedback

Unread post by Lesego » Fri Jan 22, 2016 10:12 am

Dear Tedx2

Many thanks for the query. Although the staff at contact centre still apply the rule, this can be overridden by supervisory staff as long as there is an understanding of the check-in and check-out requirements by the guests and an acceptance thereof.
Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202

User avatar
Graham_5000
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 327
Joined: Tue Sep 20, 2011 1:45 pm

Re: Bookings - info - advice & Feedback

Unread post by Graham_5000 » Mon Feb 01, 2016 12:57 pm

grumpytyke wrote:
s2000ap wrote:Maybe not the advice you're expecting but try lycamobile uk for os calls. Hope this isn't advertising. They seem to have cheaper rates for os than local calls

Cost me £9 using house phone took longer than normal might have a look at them.


Calling SA need not cost more than a few pence. PM me if you want details. All you need to do is call via an intermediary company, or use an App.

ryry2003
Posts: 11
Joined: Sat Jul 26, 2014 12:03 am
Location: Wollongong Australia

Re: Accommodation - ask all your questions here

Unread post by ryry2003 » Thu Mar 31, 2016 4:04 am

Hi all

We are hoping to travel from Australia to Kruger next July school holidays, the only time we can travel, as a group and will require at least 4 separate lodgings at each of 3 camps, Skukuza, Satara and Letaba.

I know that the camps will fill quickly as they have the last couple of times we have tried to book during this period.

It is impossible to get what we require when trying to book from Australia as everything seems to be already taken by the time we get through on the phone or online. It seems that bookings have been pre organised or given to tour agents.

Is there a way that we can compete on a level playing field when trying to book accommodation or do we do what we have in the past and that is pick up any scraps and alter our plans and group size to fit in.

User avatar
Elsa
Moderator
Moderator
Posts: 14549
Joined: Tue Mar 22, 2005 6:31 pm
Location: Sheffield Beach KZN North Coast, South Africa

Re: Bookings - info - advice & Feedback

Unread post by Elsa » Thu Mar 31, 2016 12:44 pm

Unfortunately during these peak and busy holiday season its always going to be difficult to pick up exactly what you want and from abroad as well.
All I can really suggest is to try and send your booking form off to reservations the day before the booking opens, but to arrive here just after midnight and keep fingers crossed.

Madalla
Posts: 80
Joined: Fri Feb 17, 2012 5:46 pm
Location: Wrong end of N4

Making "Impossible" Bookings

Unread post by Madalla » Tue May 03, 2016 8:29 pm

You can make "impossible" bookings if you have the time to watch the availability section for cancellations.

That was how I got 14 days over Christmas and New Year last year. Those days were spread over just 3 camps - B&D, Lower Sabie over Christmas and Skukuza over New Year. The booking was made late October and finalised after about six weeks.
But, initially, I had to book one night camping in Malelane and one night camping in L/S. We would have had to sleep under a bush if there were no cancellations.

The same happened now - the last week of April I booked camping for 14 days last half of May - wherever I could get a reservation and today I had camping in all the camps - Punda, Shingwedsi, Tsendze, Satara, Skukuza - exactly as originally planned, when there was a cancellation in Satara.
You just have to be patient and the "impossible" can become "possible"

Gee, I sound just like a motivational speaker! :lol:
No thought can live in your mind rent free. Prov 4:23

User avatar
Hugh
Legendary Virtual Ranger
Legendary Virtual Ranger
Posts: 7439
Joined: Sat Aug 11, 2007 7:29 pm
Location: Parklands Cape Town

Re: Bit of a wake up call for me, a trial run

Unread post by Hugh » Thu May 05, 2016 10:54 am

I always use the Cape Town satellite phone number for bookings ( they do all the Sanparks ) +2721 4876800 and follow instructions Usually press 2 when prompted to do so. I usually get through straight away and the staff are ultra pleasant
I believe the online bookings are the best and you also get a 5% discount ..and are immediate , if you check availability after you have booked you will see your booking has been removed .
Camping:-where you spend a fortune to live like a homeless person

Friedrich von Hörsten
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 664
Joined: Sat Oct 07, 2006 8:24 pm
Location: Somerset West

Re: Bit of a wake up call for me, a trial run

Unread post by Friedrich von Hörsten » Thu May 05, 2016 11:22 am

Hi Rowingboat,

Realtime means it changes all the time -- I have asked for a booking, but none available. Checked again an hour later, and a cancellation had just occured, and I got it... So grab it online asap before someone else makes the booking. You can then check the usual "availability" and find that your booking has already been processed...it is not available anymore... realtime.

1. I NEVER try anything else except my satellite booking office in Stellenbosch -- have NEVER had to wait at all -- immediate response within seconds. Eezibookings = 0861114845 (check on Sanparks for their number if I have inadvertently swapped the 8 and 5 around... lol)

2. If I definitely know I want something, then I just do it on the online bookings -- only snag = immediate payment... lol (5% discount)

3. Check 2 months before the time for cancellations when final payments have to be made...

Enjoy your visit.

Friedrich von Hörsten
``God, I can push the grass apart and lay my finger on your heart'' -- E. St V Millay

Hippotragus
Senior Virtual Ranger
Senior Virtual Ranger
Posts: 2387
Joined: Mon Mar 23, 2009 4:15 pm
Location: Kyalami, South Africa.

Re: Bit of a wake up call for me, a trial run

Unread post by Hippotragus » Thu May 05, 2016 12:30 pm

I use the Satellite Office at Heathway Centre, near Cresta, in Johannesburg - fantastic staff.

I agree with Friedrich - cancellations DO occur, especially two months before the date for the booking, when the final payment is due and people either forget or don't bother to pay on time.

Good luck and keep trying.
Letaba 19 July 2017
Nyarhi Rustic Bush Camp 20-23 July 2017

Letaba 15-17 Oct 2017
Shingwedzi 17-20 Oct 2017
Punda Maria 20-14 Oct 2017


Return to “Kruger National Park”

Who is online

Users browsing this forum: No registered users and 1 guest

Webcam Highlights

Addo
Submitted by Ralf at 15:14:50
orpen
Submitted by BLOMMEPRAG at 18:43:27
satara
Submitted by Ralf at 11:31:46
nossob
Submitted by cmcohen at 11:55:09