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Viewing online reservations

Discuss and find information on the Kruger National Park
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Butterbee
Posts: 29
Joined: Sun Jul 24, 2005 3:35 pm
Location: Johannesburg

Viewing online reservations

Unread post by Butterbee » Wed Aug 16, 2017 11:44 am

Hi everyone!

I'm not sure where else to post this query, so please remove if it is not allowed here.

I have made 2 separate online reservations, however when I login now to view them, I only see one reservation. All of them are paid in full.

A message pops up saying "You have one reservation that is not able to be displayed or modified on the web". I have contacted reservations, been in person to the Blackheath branch, emailed the webmaster, tried getting hold of customer care (not answer!) and no one can help me or I just get no response.

I would like to view my reservations online so that I will be able to add extra accommodation or activities.

Has anyone else ever experienced a problem like this?

Thanks in advance

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Elsa
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Posts: 14942
Joined: Tue Mar 22, 2005 6:31 pm
Location: Sheffield Beach KZN North Coast, South Africa

Re: Viewing online reservations

Unread post by Elsa » Wed Aug 16, 2017 1:55 pm

Sent you a PM! :thumbs_up:

raychi
Site Admin
Site Admin
Posts: 1488
Joined: Mon Nov 05, 2012 8:25 am

Re: Viewing online reservations

Unread post by raychi » Wed Aug 16, 2017 3:22 pm

Good day,

Trust this finds you well.

I have send you an email to send me the details of your online booking account so i can do the investigation on my side.

Thanks

Best Regards,
Rachel Padima

Junior Web Developer
Communications: E-Business Division
South African National Parks
Pretoria, South Africa
T: +27-(0)12-426-5316
E-mail: rachel.padima@sanparks.org
Website: www.sanparks.org
Happiness is a Journey not a Destination.

User avatar
Butterbee
Posts: 29
Joined: Sun Jul 24, 2005 3:35 pm
Location: Johannesburg

Re: Viewing online reservations

Unread post by Butterbee » Wed Aug 16, 2017 8:04 pm

Thank you Rachel. I have emailed you the details.

raychi
Site Admin
Site Admin
Posts: 1488
Joined: Mon Nov 05, 2012 8:25 am

Re: Viewing online reservations

Unread post by raychi » Fri Aug 18, 2017 10:00 am

Good day,

Thank you for your email.

I have forwarded your request to reservation to check what might be problem with your bookings.

Thanks,
Rachel Padima
Happiness is a Journey not a Destination.


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