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Under the Ubuntu Tree 2011 -2014

A place to share our common humanity, a place where you know you're not alone, a place to recognize and congratulate one another.
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lion queen
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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by lion queen » Thu Jan 16, 2014 9:26 am

GP,

I have to agree those satellite office staff are stunning!! :thumbs_up:
You only live once, but if you do it right, once is enough - Mae West

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Bush Baptist
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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by Bush Baptist » Thu Jan 16, 2014 9:46 am

Just got my December KTP booking at my favourite satelite office although the staff are razzled this morning, but I got the usual legenfary service. :thumbs_up:

Well done Elize!
Whatever (according to BB): "You are correct but I don't want to admit it".

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Wild@Heart
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Great service : Reservations

Unread post by Wild@Heart » Thu Jan 16, 2014 10:07 am

I just want to acknowledge and compliment Christine Mofokeng at Central Reservations for her great service in helping with my booking.

There was a problem with Card payments via the online bookings and I could not get the booking completed. Christine worked with me on the booking, got the reservation nr and made sure it was not lost while payment was being made.

Needles to say she went WELL beyond her normal scope of work and even dealt with a very agitated and irritated customer in a most professional manner with regular follow up calls to make sure all is good.

Thank you Christine .. you are a star!

:thanx:
NO TO HOTEL DEVELOPMENT IN KRUGER

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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by Guinea Pig » Thu Jan 16, 2014 10:21 am

I was helped by Corienne this morning and as frazzled as she was, the bookings and payments were done right first time in less than 30 minutes. 8) Bookings because you have to book and pay separately for each park, in this case Augrabies and Kgalagadi.

Overall stunning service.
Always look on the bright side of life. - Monty Python

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lion queen
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Re: Great service : Reservations

Unread post by lion queen » Thu Jan 16, 2014 10:21 am

Great service!! Well done Christine!! :gflower:
You only live once, but if you do it right, once is enough - Mae West

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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by Hippotragus » Thu Jan 16, 2014 11:15 am

GP - I always use Reservation House at Heathway Centre, near Cresta, in Johannesburg/Randburg. I sometimes phone, but usually go in person to see them (luckily I'm not too far away!). I have a wonderful relationship with one particular person there and she always goes the extra mile for me.

Great service, always.
Malelane 12th October 2016
Skukuza 16th October 2016
Lower Sabie 17th October 2016
Skukuza 2nd-5th March 2017
Satara 5th-8th March 2017
Tamboti 8th-11th March 2017

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RosemaryH
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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by RosemaryH » Thu Jan 16, 2014 12:37 pm

Thanks for taking the time to post these compliments :thumbs_up:

I will pass them on. I am sure they will be appreciated. Today is a "hectic" day for reservations although it seems they are doing a sterling job and are fully in control :wink:

Well Done to all :clap: :clap: :clap:
Rose

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Re: Great service : Reservations

Unread post by RosemaryH » Thu Jan 16, 2014 1:00 pm

Great service indeed Christine :clap: :clap:

Thanks for posting Wild@Heart - I will pass your thanks on :thumbs_up:
Rose

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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by Gilbertr14 » Thu Jan 16, 2014 2:17 pm

Yup Kudos to the guys

Got hold of them after 50 minutes, they were cool as can be.

Must say though SANPARK's staff in general are awesome.
Lady at Tamboti, (Her name eludes me at the moment) just top notch.

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Hugh
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Re: Great service : Reservations

Unread post by Hugh » Thu Jan 16, 2014 4:35 pm

Can I also add that I had great service this morning . I contacted the Cape Offices and the call was answered immediately , The booking took about three minutes to complete and what a pleasant ladyThe e-mail arrived within seconds . Thank you Busi
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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by Grantmissy » Fri Jan 17, 2014 6:52 am

I concur with the Kudo's to the staff at the Satellite offices. In particular the Fairie Glen Satellite office - they provide fast, friendly and efficient services.
“Whether it's the best of times or the worst of times, it's the only time we've got.”

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Re: Kudo's to the staff at Satellite Reservations Offices

Unread post by RosemaryH » Sat Jan 18, 2014 10:07 pm

:thumbs_up: Thanks Grantmissy - I have let them know.
Rose

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Thanks to the staff at Orpen Camp

Unread post by Guinea Pig » Sun Feb 23, 2014 9:20 pm

I sent Paul Kubayi (Hospitality Services Manager) a request for 2 specific tents at Tamboti via email. He passed it on to Nkateko Hlatshwayo. I was kept informed of the entire chain of emails. When we arrived to check in, Nkateko was at the front desk and immediately knew who we were, even teasing us about allocating us tents furthest away from where we requested. :lol: We did get the tents we asked for.

Thanks to both of them for listening and doing their best to accommodate us. :gflower:
Always look on the bright side of life. - Monty Python

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Re: Thanks to the staff at Orpen Camp

Unread post by manicwalker » Mon Feb 24, 2014 6:33 am

:clap: Nice to hear of such good and willing service,
Well done to all those concerned :clap:
And good GP, that you have taken the trouble to acknowledge their efforts :thumbs_up:

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lion queen
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Re: Thanks to the staff at Orpen Camp

Unread post by lion queen » Mon Feb 24, 2014 8:43 am

:clap: :clap: :clap:

Well done Orpen!! :gflower:
You only live once, but if you do it right, once is enough - Mae West


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