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Wildcard Service and Support

Everything you need to know about the Wild Card program.
Angus Westley
Posts: 1
Joined: Wed Sep 30, 2015 9:36 am

Wildcard Service and Support

Unread post by Angus Westley » Wed Sep 30, 2015 9:48 am

Very sad but I am now beyond ideas. My card was stolen with my wallet 3 months ago and I ten asked how to get a new one. That answer took 2 weeks... Over 2 months ago I paid the costs and asked them to post the card. Over the last 2 months i have sent 8 follow up emails and haven't had a single response. Does anyone have the email for a manager at the support centre please?

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Elsa
Moderator
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Posts: 9679
Joined: Tue Mar 22, 2005 6:31 pm
Location: Ballito, KZN North Coast, South Africa

Re: Wildcard Service and Support

Unread post by Elsa » Wed Sep 30, 2015 10:41 am

Hi Angus and welcome to the forum! :clap:

Have your tried using the Do you have a Query from this page on the website.
If you have a trip coming up just remember you don't have to have the actual card to gain entry, just bring the payment confirmation paper and that will be perfectly OK. :thumbs_up:
Where ever you go, go with all your Heart.
Kruger - 16th May - 3rd June 2016

Have you nominated someone in the Annual Forum Awards yet?

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saraf
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Posts: 7361
Joined: Sun Jan 16, 2005 3:19 pm
Location: Portsmouth, England

Re: Wildcard Service and Support

Unread post by saraf » Wed Sep 30, 2015 12:31 pm

Hi Angus,

Sorry to hear about the robbery.

Please could you PM me your Wild Card Number and an email address and I will try to get someone to contact you.
Want to say Thank You or Well Done to a fellow 'mite? Why not nominate them for a Kudu?


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