Great Customer Service from Tertius Niewoudt at Central Reservations

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Dream Weaver
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Great Customer Service from Tertius Niewoudt at Central Reservations

Unread post by Dream Weaver »

This morning I rang Central Reservations in a state of panic, thinking that a long-standing, much planned booking had got cancelled when I had just requested a modification to two of the nights we had booked.

I had rung earlier to change two nights to a different camp. The confirmation email did not come through. So I logged onto the online booking system to view it there. To my horror the only existing reservation there was for the two nights at the new camp. My original reservation was not there!

My call was answered by Tertius Niewoudt. He was marvelous. He immediately reassured me that the original booking was still on the system, just minus the changed two days where there was a gap. He explained that it was this gap that was causing the reservation to not show up on the online booking system. He calmed me right down and said he would put a note on both bookings to say what had happened.

Please ensure that Tertius’ superiors are made aware of the great customer service he provided.
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inyanga 1
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Re: Great Customer Service from Tertius Niewoudt at Central Reservations

Unread post by inyanga 1 »

It's nice to know that CR staff, like Tertius Niewoud, are on the ball and friendly. :dance: :clap: :dance: :clap:

On a busy day (opening for the school holidays etc), this might be a little more stressful for the Call Centre so we clients might have to be a little patient... :pray:
( :evil: and some need to be less rude !)


Sometimes the forum only sees the disenchanted rather than the majority of us who well pleased when our, sometimes complicated, bookings are handled efficiently.
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Elsa
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Re: Great Customer Service from Tertius Niewoudt at Central Reservations

Unread post by Elsa »

Well done to Tertius Niewoud! :clap:
and I hope you have a wonderful trip Dream Weaver! :thumbs_up:
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Meandering Mouse
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Re: Great Customer Service from Tertius Niewoudt at Central Reservations

Unread post by Meandering Mouse »

Great work. :D

Thanks for the feedback, Dream Weaver. :gflower:
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Re: Great Customer Service from Tertius Niewoudt at Central Reservations

Unread post by RosemaryH »

Dream Weaver wrote:Please ensure that Tertius’ superiors are made aware of the great customer service he provided.


Thanks for taking the time Dream Weaver. I certainly will :gflower:
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