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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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Bush hugger
Posts: 34
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Re: Booking Cancellation advice urgent!!!

Unread postby Bush hugger » Sun Dec 23, 2012 4:36 pm

Hi All,

Thanks sooo much for your help.

I am going to contact the pretoria and JHB offices tomorrow.

I figured out after so long like a fool that i had alreday selected for a option to credit my amount to my card
rather than asking to credit my Client account.

Thanks a lot threedogs,DinkyBird Hippotragus, WildThing for all your asistsance .... I will keep all posted

Wildthing : I will be calling on the no provided by you.

Regards

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DinkyBird
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Joined: Thu Dec 30, 2004 5:54 pm
Location: Kurger, for now :)

Re: Booking Cancellation advice urgent!!!

Unread postby DinkyBird » Sun Dec 23, 2012 5:29 pm

Please do keep us posted. Good luck :D

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Bush hugger
Posts: 34
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Re: Booking Cancellation advice urgent!!!

Unread postby Bush hugger » Mon Dec 24, 2012 11:46 am

Hi All,

I did get a email from the SANPARKS finance department that the money will be credited back to my
account BUT only on 17th January. How Sad :evil: . They also mentioned that the amount cant be reused
for bookigs as they have already commenced the process of recrediting back.

Regards,

threedogs
Virtual Ranger
Virtual Ranger
Posts: 809
Joined: Sun Apr 12, 2009 6:20 am

Re: Booking Cancellation advice urgent!!!

Unread postby threedogs » Mon Dec 24, 2012 11:52 am

That is really disappointing :( I don't think January 17th is an acceptable time frame to credit an account even if it is Christmas.
NO TO TRADE IN RHINO HORN!

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Bush hugger
Posts: 34
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Re: Booking Cancellation advice urgent!!!

Unread postby Bush hugger » Mon Dec 24, 2012 11:55 am

Too excited for my trip in paradise from 4 to 7th Jan.
All bookings done in Skukuza and Satara :dance: :dance: :dance: :dance:
And the countdown begins.
A beeeg :thanx: to all.

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Bush hugger
Posts: 34
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Re: Booking Cancellation advice urgent!!!

Unread postby Bush hugger » Mon Dec 24, 2012 11:59 am

Yes Threedogs it's really disappointing. They said the finance department is going to open after 7th Jan and the process will take some time.
Still 17th Jan is too long :hmz: :hmz:
Does it really take so long?

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ice
Posts: 298
Joined: Fri Jun 10, 2005 11:42 am

Bookings for Dec. 2013

Unread postby ice » Tue Jan 01, 2013 8:33 am

am I correct in assuming that AVAILABILTY for Dec. 2013 might be checked but that RESERVATIONS can at this time only be made by contacting the respective offices rather than by online booking, that online booking for Dec 2013 will not be possible until Feb 01? or is the online booking system just "lagging" behind because of the holiday?

thanks

Div
Posts: 154
Joined: Mon Sep 12, 2011 8:42 pm
Location: Kimberley

Re: Bookings for Dec. 2013

Unread postby Div » Tue Jan 01, 2013 8:49 am

Hallo Ice, you are correct.

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ice
Posts: 298
Joined: Fri Jun 10, 2005 11:42 am

Re: Bookings for Dec. 2013

Unread postby ice » Tue Jan 01, 2013 8:53 am

thanks Div, that was guick ;-)

Happy New Year from Europe!

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ice
Posts: 298
Joined: Fri Jun 10, 2005 11:42 am

Re: Bookings for Dec. 2013

Unread postby ice » Tue Jan 01, 2013 8:54 am

thanks Div, that was guick ;-) but how I am correct: online booking not until Feb 01 - or online booking system lagging behind?

Happy New Year from Europe!

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DinkyBird
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Location: Kurger, for now :)

Re: Bookings for Dec. 2013

Unread postby DinkyBird » Tue Jan 01, 2013 9:38 am

Hi ice

Happy New Year to you :D

Online bookings can only be made 10 months in advance. So if you wish to book for Dec 2013 before Feb 2013, you will need to do it via email, or telephone, or fax to these contacts here.

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ice
Posts: 298
Joined: Fri Jun 10, 2005 11:42 am

Re: Bookings for Dec. 2013

Unread postby ice » Tue Jan 01, 2013 9:41 am

thanks once again

tytoalba
Posts: 3
Joined: Sat Aug 18, 2007 6:10 pm

What can I do with my available credit ?

Unread postby tytoalba » Fri Jan 11, 2013 9:08 pm

Hi,

After some changes in my bookings I have some “Credit available” in my reservation.

Can I use it as payment method for some services (like night drives, morning walks…) when we were in the park?

I read somewhere it is possible to get back the money thru bank transfer, but as international visitor I prefer to use it in the park.

Regards,
Alejandro
Spain

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DinkyBird
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Posts: 41389
Joined: Thu Dec 30, 2004 5:54 pm
Location: Kurger, for now :)

Re: What can I do with my available credit ?

Unread postby DinkyBird » Fri Jan 11, 2013 9:17 pm

Hi :D

Yes, you can use the credit for activities in the park. The walks and drives you can book through reservations now if you wish and have them on your account and booking with your other reservations before you enter the park.

tytoalba
Posts: 3
Joined: Sat Aug 18, 2007 6:10 pm

Re: What can I do with my available credit ?

Unread postby tytoalba » Fri Jan 11, 2013 9:29 pm

DinkyBird, thank you for your quick answer.


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