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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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DuQues
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Re: Problems requesting accommodation

Unread post by DuQues » Tue Aug 31, 2010 12:50 pm

Which addresses did you use?
Not posting much here anymore, but the photo's you can follow here There is plenty there.

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

rdenleyp
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Re: Problems requesting accommodation

Unread post by rdenleyp » Tue Aug 31, 2010 1:35 pm

ForTalamati I used - ramontshor@sanparks.org
And for Orpen - rosinahn@sanparks.org

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SusieB
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Re: Problems requesting accommodation

Unread post by SusieB » Tue Aug 31, 2010 9:49 pm

I sent you a PM re Orpen in case it helps.
I also notice the address I sent emails to before an got a response no problem had capital letters in...perhaps they are case sensitive.
I initially used RosinahN@sanparks.org for Orphen and received a very quick response. I'm not the most technical of people so I may be wrong.

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RUMURUTI
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Re: Problems requesting accommodation

Unread post by RUMURUTI » Tue Aug 31, 2010 9:54 pm

When emails are returned with the message that contact was unable to be made it generally means that either the wrong address was typed in or that the email address is no longer active.

Try sending an email to Sanparks reservation and ask them to confirm the email address of both camps.
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Rookie2009
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Re: Problems requesting accommodation

Unread post by Rookie2009 » Tue Aug 31, 2010 10:44 pm

I had the same problems...did you try this contacts?

http://www.sanparks.org/parks/kruger/camps/camp-tel.php
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rdenleyp
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Re: Problems requesting accommodation

Unread post by rdenleyp » Tue Aug 31, 2010 11:44 pm

Yes, :hmz: :hmz: Rookie 2009 that's exactly what I used.
OK Susie I'll try the capital N , but that's not what they say on the contact list. :hmz:

rdenleyp
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Re: Problems requesting accommodation

Unread post by rdenleyp » Tue Aug 31, 2010 11:50 pm

Susie,Thanks for the PM.I'll also try the other email address you suggested.

rdenleyp
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Re: Problems requesting accommodation

Unread post by rdenleyp » Wed Sep 01, 2010 11:44 pm

I have still had no luck contacting Orpen or Talamati by email to make accommodation requests.I am rather disappointed that more experienced Krugerites are unable to help me.Surely there must be a way through :wall:

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Tom124
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Re: Problems requesting accommodation

Unread post by Tom124 » Thu Sep 02, 2010 12:15 am

No need to fret, we'll do the best we can to help. I assume you are able to make contact with other people at this time?

Telephone SANParks and check if the e-mail system is down at these camps - it often happens in the bush.

Hope this helps
Back from beautiful Botswana - a long time to wait, but KNP and KTP planned for 2016!

Bat
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Re: Problems requesting accommodation

Unread post by Bat » Thu Sep 02, 2010 8:07 am

If it is on any help, I called the camp as their fax was down for the same request, and was given a fax to e-mail number to use. We have always faxed our requests and although they are never acknowledged, we have always received the accommodation we have requested (or within the same area). 8)

Rachelle
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Credit for bookings not completed due to emergencies

Unread post by Rachelle » Fri Sep 17, 2010 4:37 pm

Credit for bookings not completed due to emergencies


Has anybody ever had to ask for credit given when you had to leave a park before your due time because of a death in the family or something similar? We had to leave Kgalagadi early due to a familymatter in June 2010 and was told that we would receive a credit so that we can book again. To date, September 2010, there is nothing on our account yet.

Foxy
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Re: Credit for bookings not completed due to emergencies

Unread post by Foxy » Sun Sep 19, 2010 4:25 pm

Welcome to the forum Rachelle.

Suggest you follow up with head office regarding the credit.

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bert
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Re: Credit for bookings not completed due to emergencies

Unread post by bert » Sun Sep 19, 2010 4:44 pm

indeed
best is to email/phone groenkloof

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maddie2312
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amending reservations online

Unread post by maddie2312 » Sun Sep 19, 2010 9:52 pm

Hi there,

We booked some accomodation a while back however the choice was limited. Better bungalows have now come up and we would like to amend our online booking online if possibe. The only option appears to be cancel. Last year we were able to do it but the system is now different. I have been advised to email reservations by other mites but it says you can amend online. What am I missing :redface:

Thanks in anticipation :thumbs_up:
Desperate for my next Kruger fix!!!

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hotshot
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Re: amending reservations online

Unread post by hotshot » Mon Oct 11, 2010 12:43 pm

Maddie,

Would love to share some pearls of wisdom, but I have the same problem. If you cancel it online, you might lose out entirely! Will watch this thread to see what can be done!
Carpe Diem


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