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Forum Login issues

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stevenjm

Forum Login issues

Unread post by stevenjm » Mon Aug 17, 2015 11:23 am

Dear forumites,

With our recent design revamp for the responsive design look and feel, we at the same time upgraded our forum software.

In doing so, it has become apparent that some users are having issues with logins on the forum, either PC, Tablet or smart phone based. While this is not a wide-spread problem there are a number of users that have the issues and some new occasions reported.

We have contacted the developers for the forum software and they have deferred the issue and suggesting clearing the users cache, this solution seems to work. As a result, please find the instructions for various browsers, tablets or smartphones below. If you have issues with logins to the forum from a device or pc or multiple, please follow the respective instructions for each device.

If you have a working login on PC and a failing one on smartphone or tablet, follow the instructions for each regardless.

Please note: This topic is for forum login issues alone, if you have any other issues, please peruse the other topics for a more relevant topic.

Mobile Browsers
Android
The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

  • Go to Settings and choose Apps or Application Manager.
  • Swipe to the All tab.
  • In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  • Exit/quit all browser windows and re-open the browser.

Chrome for Android
  • Touch Chrome menu > Settings.
  • Touch (Advanced) Privacy.
  • Touch Clear browsing data.
  • Exit/quit all browser windows and re-open the browser.

Safari (Apple iOS)
The steps to clear your cache, cookies, and history may differ depending on the model of your iOS device and your preferred browser. If you require assistance with older versions, you might them in Apple Support's Safari web settings on your iPhone, iPad, or iPod touch.
  • Open your Settings app.
  • Tap Safari.
  • Tap Clear History and Website Data and confirm.
  • Exit/quit all browser windows and re-open the browser.

Chrome for iOS
  • Touch Chrome menu > Settings.
  • Touch Privacy.
  • Choose the data type you want to clear.
  • Touch Clear.
  • Exit/quit all browser windows and re-open the browser.

Desktop browsers
Chrome
  • In the browser bar, enter: chrome://settings/clearBrowserData
  • Select the following: Browsing history, Download history, Cookies and other site and plug-in data, Cached images and files
  • From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
  • Click Clear browsing data.
  • Exit/quit all browser windows and re-open the browser.

Firefox
  • From the History menu, select Clear Recent History.
  • If the menu bar is hidden, press Alt to make it visible.
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  • Click Clear Now.
  • Exit/quit all browser windows and re-open the browser.

Internet Explorer 9 and higher
  • Select Tools (via the Gear Icon) > Safety > Delete browsing history....
  • If the menu bar is hidden, press Alt to make it visible.
  • Deselect Preserve Favorites website data, and select: Temporary Internet files or Temporary Internet files and website files
    Cookies or Cookies and website data History
  • Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  • Exit/quit all browser windows and re-open the browser.

Internet Explorer 8 and lower: Upgrade your Internet Explorer

Opera
  • From the Opera menu, select Settings, and then Delete Private Data....
  • In the dialog box that opens, select the items you want to clear, and then click Delete.
  • Exit/quit all browser windows and re-open the browser.

Safari
Safari 8
  • From the Safari menu, select Clear History and Website Data....
  • Select the desired time range, and then click Clear History.
  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and below
  • From the Safari menu, select Reset Safari....
  • Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

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