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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.
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Bush hugger
Posts: 34
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Re: Booking Cancellation advice urgent!!!

Unread post by Bush hugger » Mon Dec 24, 2012 11:59 am

Yes Threedogs it's really disappointing. They said the finance department is going to open after 7th Jan and the process will take some time.
Still 17th Jan is too long :hmz: :hmz:
Does it really take so long?

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ice
Posts: 325
Joined: Fri Jun 10, 2005 11:42 am

Bookings for Dec. 2013

Unread post by ice » Tue Jan 01, 2013 8:33 am

am I correct in assuming that AVAILABILTY for Dec. 2013 might be checked but that RESERVATIONS can at this time only be made by contacting the respective offices rather than by online booking, that online booking for Dec 2013 will not be possible until Feb 01? or is the online booking system just "lagging" behind because of the holiday?

thanks

Div
Posts: 175
Joined: Mon Sep 12, 2011 8:42 pm
Location: Kimberley

Re: Bookings for Dec. 2013

Unread post by Div » Tue Jan 01, 2013 8:49 am

Hallo Ice, you are correct.

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ice
Posts: 325
Joined: Fri Jun 10, 2005 11:42 am

Re: Bookings for Dec. 2013

Unread post by ice » Tue Jan 01, 2013 8:53 am

thanks Div, that was guick ;-)

Happy New Year from Europe!

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ice
Posts: 325
Joined: Fri Jun 10, 2005 11:42 am

Re: Bookings for Dec. 2013

Unread post by ice » Tue Jan 01, 2013 8:54 am

thanks Div, that was guick ;-) but how I am correct: online booking not until Feb 01 - or online booking system lagging behind?

Happy New Year from Europe!

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DinkyBird
Moderator
Moderator
Posts: 44858
Joined: Thu Dec 30, 2004 5:54 pm
Location: The Beautiful Cape

Re: Bookings for Dec. 2013

Unread post by DinkyBird » Tue Jan 01, 2013 9:38 am

Hi ice

Happy New Year to you :D

Online bookings can only be made 10 months in advance. So if you wish to book for Dec 2013 before Feb 2013, you will need to do it via email, or telephone, or fax to these contacts here.
- Dalene

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ice
Posts: 325
Joined: Fri Jun 10, 2005 11:42 am

Re: Bookings for Dec. 2013

Unread post by ice » Tue Jan 01, 2013 9:41 am

thanks once again

tytoalba
Posts: 3
Joined: Sat Aug 18, 2007 6:10 pm

What can I do with my available credit ?

Unread post by tytoalba » Fri Jan 11, 2013 9:08 pm

Hi,

After some changes in my bookings I have some “Credit available” in my reservation.

Can I use it as payment method for some services (like night drives, morning walks…) when we were in the park?

I read somewhere it is possible to get back the money thru bank transfer, but as international visitor I prefer to use it in the park.

Regards,
Alejandro
Spain

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DinkyBird
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Moderator
Posts: 44858
Joined: Thu Dec 30, 2004 5:54 pm
Location: The Beautiful Cape

Re: What can I do with my available credit ?

Unread post by DinkyBird » Fri Jan 11, 2013 9:17 pm

Hi :D

Yes, you can use the credit for activities in the park. The walks and drives you can book through reservations now if you wish and have them on your account and booking with your other reservations before you enter the park.
- Dalene

tytoalba
Posts: 3
Joined: Sat Aug 18, 2007 6:10 pm

Re: What can I do with my available credit ?

Unread post by tytoalba » Fri Jan 11, 2013 9:29 pm

DinkyBird, thank you for your quick answer.

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Yoda
Virtual Ranger
Virtual Ranger
Posts: 1664
Joined: Wed Jun 08, 2005 4:24 pm
Location: UK

Reservation Question

Unread post by Yoda » Fri Jan 25, 2013 4:45 pm

Hi All,

Some help/advice please.

So I have booked for my trip to Kruger in December 2013. 8 nights in total.
Due to various family issues, I will probably only be able to use 5 or 6 of the 8 nights.
The deposit is due by mid-February. But at this stage I won't know exactly which 6 nights I will be using. I won't know if I will need to drop the first one (or two) or the last one (or two).
I will probably have a clearer idea closer to the time in October when the full amount becomes due.

So my question is this.
Is it ok if I pay the full deposit now, and then only take 6 days of the booking, will the excess just be allocated to the booking as a whole?
Will there be any sort of penalty or ammendment fee?

Thanks
Yoda

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Sharifa
Posts: 606
Joined: Sat Sep 10, 2011 6:22 pm
Location: Centurion, Gauteng

Re: Reservation Question

Unread post by Sharifa » Fri Jan 25, 2013 5:16 pm

That will be fine yoda. Cancel the nights you do not require before you pay the second deposit and there will be no penalty or amendment fee.

look here :wink:

kite
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 545
Joined: Tue Oct 07, 2008 4:15 pm

Re: Booking Cancellation advice urgent!!!

Unread post by kite » Fri Feb 08, 2013 12:18 pm

I am still trying to find out all the rules and procedures with regard to Internet bookings!
But I think if you had originally selected the option of a credit on your Sanparks account, then the money would be there available for you to use!
If a more desirable option of hut becomes available, is it easy to transfer booking to it online or does original have to be cancelled first, thus risking ending up with nothing at a busy time?
:oops: :admin:

kite
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 545
Joined: Tue Oct 07, 2008 4:15 pm

Re: amending reservations online

Unread post by kite » Fri Feb 08, 2013 12:31 pm

I would also like to know about this option!
It so happens that at busy times like school holidays and long weekends there is little availability so waiting till an office opens could well result in losing the booking!
:oops: :admin:

kite
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 545
Joined: Tue Oct 07, 2008 4:15 pm

Re: Questions regarding cancellation of booking

Unread post by kite » Fri Feb 08, 2013 1:16 pm

After spending some time seeking out advice on booking changes over 8 pages of ADVICE NEEDED, I would like to suggest a new topic with the title of :- RESERVATION QUERIES and ADVICE . The previous topics relating to this could be moved here in a similar way to the WILD CARD queries were moved to their own page.
Maybe a separate page for online booking queries could also be opened.
Please consider this.
:thanx: :admin: :thanx:


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