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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
Helmet08
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Re: Bookings - info - advice & Feedback

Unread post by Helmet08 » Wed Dec 23, 2015 2:18 pm

Hi all,

Can you enter and exit the park as you like?

We land at Skukuza and will provide our Wild Cards to show proof of Conservation fees being paid. We will be picking up our hire car from Avis at the Airport and was hoping to go straight to the Hazyview Pick n Pay to pick up some supplies for the 10 days we are in the park. I know that we will be given an exit permit to show but will I have to go through the same process to get back into the park or will I be given a permit to get back in?

Long winded I know but any help would be greatly appreciated.

Many thanks

Dan

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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Wed Dec 23, 2015 2:52 pm

Warm welcome to the forum Dan,

You must have your entry permit, either at the airport or Skukuza reception, by the time you wish to exit to Hazyview, inform the staff there and it will be stamped for Re-entry by the security staff at the gate.
When you come back you only need to show them the re-enty permit and you will be allowed in.

Tedx2
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Re: Bookings - info - advice & Feedback

Unread post by Tedx2 » Tue Jan 19, 2016 11:21 pm

Hi All

I'm a newbie and will, hopefully make my first trip to KNP later this year. On 29 August 2015 Expat_Kiwi asked if it were possible to stay in different types of accommodation in the same camp on consecutive nights, later on the same date Elsa posted the following response:

"I know in the past it was not allowed due to the fact that some guests didn't vacate the one unit by the stipulated time causing delays for the cleaning staff but I had understood that this was no longer the case and they were allowing it now.
Try calling a different office and see what they say, in the mean time I will try and get an official ruling on this."

Does anyone know if this was ever resolved? Thanks in advance.

Ted

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Lesego
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Re: Bookings - info - advice & Feedback

Unread post by Lesego » Fri Jan 22, 2016 10:12 am

Dear Tedx2

Many thanks for the query. Although the staff at contact centre still apply the rule, this can be overridden by supervisory staff as long as there is an understanding of the check-in and check-out requirements by the guests and an acceptance thereof.
Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202

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Elsa
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Re: Bookings - info - advice & Feedback

Unread post by Elsa » Thu Mar 31, 2016 12:44 pm

Unfortunately during these peak and busy holiday season its always going to be difficult to pick up exactly what you want and from abroad as well.
All I can really suggest is to try and send your booking form off to reservations the day before the booking opens, but to arrive here just after midnight and keep fingers crossed.

Madalla
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Making "Impossible" Bookings

Unread post by Madalla » Tue May 03, 2016 8:29 pm

You can make "impossible" bookings if you have the time to watch the availability section for cancellations.

That was how I got 14 days over Christmas and New Year last year. Those days were spread over just 3 camps - B&D, Lower Sabie over Christmas and Skukuza over New Year. The booking was made late October and finalised after about six weeks.
But, initially, I had to book one night camping in Malelane and one night camping in L/S. We would have had to sleep under a bush if there were no cancellations.

The same happened now - the last week of April I booked camping for 14 days last half of May - wherever I could get a reservation and today I had camping in all the camps - Punda, Shingwedsi, Tsendze, Satara, Skukuza - exactly as originally planned, when there was a cancellation in Satara.
You just have to be patient and the "impossible" can become "possible"

Gee, I sound just like a motivational speaker! :lol:
No thought can live in your mind rent free. Prov 4:23

Geyser
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Credit available in confirmation letter

Unread post by Geyser » Mon Jun 20, 2016 10:28 am

I modified accomodation in Kruger NP and I have now credit available in my credit card.
Will I can use this credit available to pay the wild card or any service in Kruger NP or I must ask for a refund?

Thank you

Marc

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Elsa
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Re: Credit available in confirmation letter

Unread post by Elsa » Mon Jun 20, 2016 10:37 am

Hi geyser and welcome to the forum,
I have asked re this recently and unfortunately the answer is, no you can't use your credit for a Wild card purchase.
You need to send an e-mail to reservationrefund@sanparks.org mentioning your reservation number and client code and request crediting of the amount on hold to your credit card.

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Re: Credit available in confirmation letter

Unread post by Hippotragus » Mon Jun 20, 2016 4:41 pm

Hello geyser. What I have done in the past with a small credit balance, is to use it to pay for an activity in the Park - i.e. a drive, walk, etc. If you are planning another trip, you can also use it towards the payment for that trip.
Skukuza 1-4 March 2018 (Cricket weekend!!)
Lower Sabie 4 March 2018
Satara 5-9 March 2018

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Crested Val
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Re: booking

Unread post by Crested Val » Wed Jun 29, 2016 1:49 pm

Yes online bookings open a day later than phone bookings. :thumbs_up:

ilonaharris
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changing camps on line

Unread post by ilonaharris » Fri Jul 01, 2016 10:34 am

Hi guys, is it possible to change camps on line? I have booked and paid for Kruger accommodation at one camp, but now wish to change it to another camp. Thank you.

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DinkyBird
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Re: changing camps on line

Unread post by DinkyBird » Fri Jul 01, 2016 10:48 am

From the website:

After a once-off registration, you can:

Book New Reservations: browse availability and make reservations
Review Existing Reservations:
Amend reservations
Cancel reservations
Download confirmation and deposit request letters
Pay outstanding amounts
- Dalene

zivvy&muffin
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Location: London, UK

Re: Bookings - info - advice & Feedback

Unread post by zivvy&muffin » Sat Jul 02, 2016 3:51 pm

Just to throw in our experiences.
We usually avoid busy periods, but when we know we must book on first day for certain camps (eg. this August) we do the following:
1. Have a dry-run (not on a busy day) to be sure how the phones work for each line we may call,
2. Have a list of dates / cottage codes / alternatives ready,
3. Call at opening time on the phones (from UK and other international places I've done this from it needs practice to know what is happening),
4. Have a preferred list of Satellite and main numbers to call (we can work two at a time .... the first one to answer "wins" :))

The BIG risk with Satellite Offices on BUSY BUSY 1st booking days is they: i) Won't pick (all) up until the physical public queue at the Office has been dealt with; and/or ii) The phone queue systems are not designed for these rare overloads.

So, previously Stellenbosch was my go to Office ... this last time I could not even get through (but I had Plans B, C & D :)).

And finally, once you are through .... be prepared that the SanParks computer system is close to meltdown ... what normally takes the agents 5 minutes may take 30 minutes. It is for this reason I do NOT attempt to book all my booking on that one phone call, just the Guest Houses or other fast disappearing cottages (eg. Lower Sabie & Biyamiti). Finally, listen carefully that the cottages you asked for, you got.
Being able to flex to what's (still) available at 08:15 is also valuable. So if Fish Eagle Cottage is available the 2 days before or 2 days after our ideal date, we are flexible enough to swap things quickly around. My note paper sometimes does look interesting after the call!

Best of luck

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lion queen
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Re: changing camps on line

Unread post by lion queen » Tue Jul 05, 2016 10:29 am

Hi ilonaharris,

You need to open your online bookings profile, go to existing reservations and open the reservation you want to change. Now you can add days or cancel part of your trip. As long as your trip stays consecutive days.

To change from one camp to another, you'll need to cancel the camp your don't want to stay in anymore and only then can you add the new camp.

Enjoy your trip!
You only live once, but if you do it right, once is enough - Mae West

Horrace
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What happens if you miss check in and arrive a day later?

Unread post by Horrace » Mon Jul 11, 2016 9:23 am

An unusual question if I can. Could any forumites advise me what happens in the following circumstances?

One has booked 2/3 nights in a camp and you are unable to arrive on day 1 as planned. Does the park still keep your reservation until the next day or do they cancel it?

Many years ago I can recall reading that the accommodation is held until 10am the next morning, at which stage you need to have booked in, but could find no reference to this in Sanparks website or general info.

Your input would be greatly appreciated.

Horrace.




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