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SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park

Discuss the different camps and roads of the Kruger National Park
at4chho2
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Re: New Franchises for Restaurants from 1 December.

Unread post by at4chho2 » Tue Mar 07, 2017 7:38 pm

Hi there,

according to this press release there are some issues with the Mug&Bean restaurants:
https://www.sanparks.org/about/news/?id=57102
Does anybody know, whether the embarking on an arbitration process means that the restaurants are not open at all? Just wondering because it also says that they plan to put temporary substitutes in peak times...do they want to set up additional restaurants or are the just talking about additional (not Mug&Bean employed) personnel?
Thanks!!
Chris
10. - 11.04.2017 Letaba
12.04.2017 Olifants
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at4chho2
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Re: New Franchises for Restaurants from 1 December.

Unread post by at4chho2 » Wed Mar 08, 2017 8:18 am

Here are some more news:
http://lowvelder.co.za/378190/sanparks-dispute-mugg-bean-debonairs-operator-kruger-park/

Reads as if in future the restaurants in Letaba, Satara and Olifants won't be Mugg&Beans any more...
10. - 11.04.2017 Letaba
12.04.2017 Olifants
13. - 14.04.2017 Orpen
15. - 16.04.2017 Talamati
17. - 19.04.2017 Satara
20. - 22.04.2017 Lower Sabie
23.04.2017 CrocBridge
24. - 25.04.2017 Biyamati
26. - 28.04.2017 Skukuza

Hippotragus
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Re: New Franchises for Restaurants from 1 December.

Unread post by Hippotragus » Wed Mar 08, 2017 5:25 pm

We are currently at Satara. Restaurant open but M&B and Debonaires signage and uniforms gone. Apparently menus still M&B but some items served differently to menu description (hearsay, haven't been myself).
Skukuza 13 October 2017
Letaba 14-17 Oct 2017
Shingwedzi 17-20 Oct 2017
Punda Maria 20-24 Oct 2017

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Elsa
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Re: New Franchises for Restaurants from 1 December.

Unread post by Elsa » Wed Mar 08, 2017 5:28 pm

Thanks Hippotragus, so confirmed that there will be food served, at the restaurants and also at boskombuis setups (Bush kitchens)

terryf
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Re: New Franchises for Restaurants from 1 December.

Unread post by terryf » Wed Mar 08, 2017 7:01 pm

I actually brought this problem up in January but was shot down in flames......
It just goes to show... that "there is fire....where there's smoke"
Maybe just covered up at the time.

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Re: New Franchises for Restaurants from 1 December.

Unread post by renierdutoit » Thu Mar 09, 2017 11:56 am

Personally I had dreadful experiences at both the Olifants as well as the Letaba M & B during January this year. Hopefully only goods things to follow....

bondm
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Re: New Franchises for Restaurants from 1 December.

Unread post by bondm » Thu Mar 09, 2017 4:47 pm

We had evening meals in Jan/Feb

Letaba - Mugg & Bean - disappointed - had a salad and it was literally swimming with dressing.

Shingwedzi - Tindlovu - Had a fish course and no problems

Mopani - Tindlovu - pleasantly surprised as we haven't eaten in restaurant for several years. My wife had a prawn dish and said it was best meal she had had in the park for a few years.

Olifants - Mugg & Bean - disappointed. Tried the salad again,, but why advertise it as fresh Avo when they are not available.

Satara - Mugg & Bean - tried a salad again, but not anything like the menu described. Meal reasonable except for being continually molested by the monkeys

Satara - Debonaires - I am not a pizza man but they were very nice. Will be sorry if they aren't there next time.

Lower Sabine - Mugg & Bean - had breakfast and who can spoil bacon and egg.

I have come to the conclusion that M&B are o/k for breakfasts, but for a real evening meal ithey need a different menu. Of the two I now prefer the Tindlovu menu.

Bondm

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Richardt
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Replacement of Mugg & Bean Satara, Olifants, Letaba?

Unread post by Richardt » Sat Mar 11, 2017 1:42 pm

Is there any news on who will replace Mugg & Bean at Satara, Olifants and Letaba?
All signs of the company have been removed and the menus have limited choice!!!

Can anybody give us an update on what is happening. The workers do not know and have not been paid... a very sad situation,
Last edited by Richardt on Sat Mar 11, 2017 5:54 pm, edited 1 time in total.

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Re: Replacement of Mugg & Bean Satara, Olifants, Letaba?

Unread post by MATTHYS » Sat Mar 11, 2017 1:58 pm

No news at this stage, of who will replace, Richardt.

According to SANParks Acting Head of Communications, William Mabasa, SANParks is currently embarking on an arbitration process with the operator in question and is unable to confirm how long will the process take. “But arbitration proceeding are underway.”


Quoted from Media Release: SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park .
aquila non capit muscas

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Elsa
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SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park

Unread post by Elsa » Sat Mar 11, 2017 6:06 pm

Following a host of complaints by guests on various social media platforms in relation to the quality of service experienced by guests at Letaba, Satara and Olifants restaurants in Kruger National Park, South African National Parks would like to put it on record that it is in dispute with the operator of former Mugg & Bean outlets at the above mentioned rest camps.

According to SANParks Acting Head of Communications, William Mabasa, SANParks is currently embarking on an arbitration process with the operator in question and is unable to confirm how long will the process take. “But arbitration proceeding are underway.”

He said in an effort to address this challenge and improve service standards for the comfort of our guests booked at the affected rest camp, “SANParks will endeavour to put temporary substitutes particularly during peak times.”

“SANParks management sincerely apologizes for the inconvenience and hopes that your stay in the park will be a memorable one as always,” concluded Mabasa.

Issued by:
South African National Parks (SANParks) Corporate Communications
Tel 012 426 5170

Media Enquiries:
William Mabasa
Acting Head of Communications, SANParks
Tel: 013 735 4363; Cell: 082 807 3919
E-mail: william.mabasa@sanparks.org

Reynold “ReyT” Thakhuli
GM: Media, PR & Stakeholder Relations, SANParks
Tel: 012 426 5203; Cell: 073 373 4999
E-mail: rey.thakhuli@sanparks.org

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Thunderbird7
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Re: New Franchises for Restaurants from 1 December.

Unread post by Thunderbird7 » Sun Mar 12, 2017 8:15 pm

M&B great at Lower Sabie and Olifants for me on many occasions, though mainly brunch/lunch. Having eaten previously at Olifants and been very dissappointed, I have loved having decent food there! Shame to see it go. (Though the avo bit rings true - not on my croque madame the other week but did appear when I asked)

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Re: SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park

Unread post by Tobieo » Tue Mar 14, 2017 2:55 pm

We were in Letaba on 2 consecutive days. Day 1 M&B day 2 generic, no M&B. Day 1 good service day 2 terrible and some items out of stock (ham for toasted sandwich and strawberry flavour for shake). Moved to Olifants to find the restaurant in terrible state with bird and animal droppings ALL over tables on veranda, service non existing and unfriendly with also various items out of stock (coffee and strawberry flavour for shake)!!!!! Staff did not want to clean a table for us. We went inside but left after being informed that we can not order basic refreshments. I hope this is resolved rather soon. We were planning to stop off at Satara for breakfast tomorrow on our way to LS :(
Nov 2017 KTP
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Re: SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park

Unread post by Elsa » Tue Mar 14, 2017 3:30 pm

It seems they have recovered somewhat as this is what has just been posted on the other topic in KNP!

dellac wrote:We in Oliphants restaurant at the moment and I must congratulate the Parks for the way they have taken over and dealt with the problem.. you can still have food, maybe not the full menu but a good simple range ....


Hope your visit to Satara is better Tobieo! :thumbs_up:

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Re: SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park

Unread post by Tobieo » Tue Mar 14, 2017 8:22 pm

Thanks Elsa, we will give it a go and report back.
Nov 2017 KTP
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Re: SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park

Unread post by Tobieo » Wed Mar 15, 2017 2:12 pm

The feedback as promised.

Service was good and the food excellent, very tasty and all items (which we selected) were available. Well done SanParks.
Nov 2017 KTP
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