Reservations
How long can we book in advance?
Normally bookings open 11 months in advance. When the school holidays extend over two months, a feasible date will be indicated on our website when bookings will open for this period.
For more information see Booking Periods.
Moving reservations from one park to another?
Guests are allowed to move their reservation from one park to another without any penalty fee costs as long as the booking is not paid. However once the booking is partially or fully paid they have to be cautious when moving their booking to another park as Terms & Conditions will apply.
Moving part of the itinerary from one park to another or Moving part of the itinerary to future date within the same park?
If the client has booked more than one multiple itinerary from different camps under the same reservation and such reservation is partially or fully paid, no partial part of such booking will be allowed to be moved from one park to another. Guest will only have one option of moving the entire booking, reservations may not be split.
Why Kgalagadi, Lower Sabie, Satara and Tsitsikamma are always full on opening days?
These mentioned parks/camps are the highly demanded products amongst the SANParks. These products are not only offered to South African citizens, but also to the global world, which could result in limited chances of accommodating every request, as we operate on a first come first serve basis and SANParks does not limit or control the number of units booked by each guests.
What details/ Information is required to make a booking?
The required details are: Full names, Identity or Passport Number, Contact Numbers, Emails Address, Residential or Postal Address, requested Dates, required National park or camps and type of accommodations client would like to reserve, Number of PAX (specify number of adults and kids and the age of the children).
What criteria is used for people with disability or pensioner to qualify for discount?
Pensioner have to be 60 years old to qualify for the discount and disabled persons have to be on government social grant payroll (SASSA) to be granted a discount. Refer to our pensioner discount policy.
Why do you have to complete certificate of fitness when participating on trails/walks?
It is required to declare individual fitness and ability to complete the trails or walks.
How to book activities if you sleep outside the national park?
Bookings will done directly through the park(s) gates or receptions.
Where do I book 4×4 trails?
Central Reservations Specialised Division (012 428 9111) is the right start enquire, as not all national parks 4×4 trails are handled by the specialised division.
Can I use my credit when I book online?
Yes
How do I get my refund (RSA residents and international visitors)?
To assist us to process your refund – please forward either of the following:
- A copy of a cancelled cheque or the top part of a bank statement to verify your bank details.
- The account holder name (same as the reservation holder).
- The account number
- Type of account
- Reservation number with the document
International guests – please note we also need the below requirements:
- Swift code
- Address of bank
- Name of bank
Payments methods?
Guests can make use of bank/or electronic transfer or use our secure online payment options. Refer to our website.
What is the difference between paying Conservation fee and having a Wild Card?
This would be determined by the length of stay in the Parks as well as the client’s itinerary, group dynamic, and nationality. The conservation levies applicable must be compared to the Wild Card option best suited to the guests.
Why do I have to pre-book a day visit where as I have a Wild Card?
Advanced Bookings for Day Visitors
- There is a maximum threshold of visitors that can enter the park daily
- If this threshold is reached only visitors with pre-booked overnight accommodation will be permitted access. Such situations tend only to arise in extreme cases such as public holidays and long weekends.
- Advanced day visitor bookings can be made via our Online Bookings.
- Kruger National Park allows advance reservations for day visits, in addition to the conservation fees payable via various Reservation Offices.
- A booking fee is payable when making an advanced day booking.
- Pre-booked day visits must be paid in advance, on or before the deposit due date
- Guests who book one day in advance must pay when the booking is made.
- Wild card members have to pay this “advance booking fee” if they want to pre-book their day visit.