Mountain Zebra National Park excel at achievement awards
07 September 2017
Mountain Zebra National Park (MZNP) staff returned from the annual SANParks Frontier Region Achievement Awards with no less than four awards this year. The awards evening takes place annually and gives recognition to individuals, teams and parks for outstanding service in the previous financial year – in this case 2016/17. The Frontier Region is made up of the Addo Elephant, Camdeboo, Garden Route, Karoo and Mountain Zebra National Parks.
Receptionist, Jeanie Botha, received the award for Best Customer Service. In nominating her, Duty Manager, Vuyani Dial, wrote “Jeanie is one of the Park’s most dedicated, professional and friendly staff members. She is always welcoming to guests and ensures they are provided with all the relevant information they need to enhance their stays. Jeanie anticipates challenges before they arise and always does her best to solve these. She is an exceptional asset to the Park and SANParks as a whole.”
The other individual award went to Park Manager, Megan Taplin. She took home the award for Best Leadership of the Year. Her staff members nominated her for consistently demonstrating consistent and exceptional leadership qualities. “She communicates well with her staff members - keeps them informed at all times and listens to what they have to say equally well. She motivates by leading by example and providing guidance and opportunities for staff to use their initiative or suggest improved ways of doing things. She is commended for her flexibility, vision and goal setting,” they said.
The Park also won two group awards, the first being Best Performing Camp of the Year. Positive visitor book comments of 90% is proof that customer satisfaction is key in the day-to-day operations at MZNP. The Rest Camp performed excellently in terms of financial results as well as customer service and the friendliness and efficiency of staff, cleanliness of accommodation, the standard of guided activities offered and an improvement in the restaurant and retail offerings to guests.
Finally, each year the Regional General Manager, Dries Engelbrecht, recognises top performing groups or individuals who may not have won a Regional Award, but are still deserving of high praise. This year, one of these awards went to the Park’s Welgedacht Ranger Post. The team, made up of Philip Reen, Andre Gouws and Johannes Dumba are tasked specifically with monitoring the Park's rhinos and boost its Rhino Protection Plan. In nominating them, Section Ranger, Greg Bond, said “These men are required to work without supervision and in isolation from the rest of the Park’s Ranger Corps. Their superb ability to track animals as well as their knowledge of the bush and animals is commendable. They have become absolutely vital to the Park’s management and protection of the black rhino population and should be recognised for their skill, dedication and vital contribution to conservation.”
Back: People and Conservation Officer - Mxolisi Fulumente, Park Manager - Megan Taplin, Duty Manager – Vuyani Dial and Receptionist – Jeanie Botha. Front: Welgedacht Rangers - Philip Reen, Andre Gouws and Johannes Dumba.
South African National Parks (SANParks) Frontier Region Communications
Regional Manager: Communications, SANParks
Tel: 082 888 0201 or 012 426 5371