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Travel

All booking requests are only accepted 11 months or less in advance.
Bookings for the 11th month are opened on the 1st working day of each new month.

Booking Methods

Online Bookings (real-time)

After a once-off registration, you can:

  • Book New Reservations: browse availability and make reservations
  • Review Existing Reservations:
    • Amend reservations
    • Cancel reservations
    • Download confirmation and deposit request letters
    • Pay outstanding amounts
  • Update Your Profile
  • Check available discounts

Book & Pay Directly Online

Pensioner discounts not available here.

Central Reservations

Email:

Telephone:

  • Central Reservations (Pretoria): +27 (0)12 428 9111 or mobile: +27 (0)82 233 9111
  • Call Centre Office Hours (GMT+2)
    • Monday to Friday: 07:30 - 17:00
    • Saturday and Public Holidays: 08:00 - 13:00
    • Sunday: Closed
  • Luxury Lodges Reservations
    • +27 (0)12 426 5084/5
    • Monday to Friday: 07:30 - 16:00
  • Travel Trade (Cape Town): +27 (0) 21 422 2816
  • Park reservations (Frontier):

Fax

  • Central Reservations (Pretoria): +27 (0)12 343 0905
  • Travel Trade (Head Office): +27 (0)12 426 5488 or +27 (0)12 343 2006
  • Travel Trade (Cape Town): +27 (0) 21 424 6211

Snail Mail

South African National Parks
PO Box 787
Pretoria 0001
South Africa

At the Counter - Head Office

  • Central Reservations Street Address: 643 Leyds Street, Muckleneuk, Pretoria
  • Office Hours (GMT +2):
    • Monday to Friday: 07:45 - 15:45
    • Saturday, Sunday and Public Holidays: Closed

Satellite Reservations Offices

View the full list of Satellite Reservations Offices.

Request Form (submits an email to Reservations)

Submit booking form


Community Levy

A community levy of 1% will be added to the cost of all accommodation and activity reservations.


Payment Methods

Credit Card payments:

Due to Payment Card Industry (PCI) standards, cardholder data must be protected across networks. Register to 'book online' and pay your reservation with your credit card. Alternatively, please contact your nearest reservations office and provide your credit card details. All client details will remain strictly confidential, in accordance with SANParks' privacy statements and the South African Credit Card Act.

Internet / EFT Payments or Teller Deposits:

Credit South African National Parks
Bank First National Bank South Africa
Branch Code 253145 (Teller Deposits) | 250655 (Internet and EFT)
Account Number 62029335678
Reference The Reservation Number for which payment is made MUST appear as reference on your EFT form or deposit slip
For International Payments:
Address FNB South Africa, Church Square, Pretoria, South Africa
SWIFT Bank Identifier Code FIRNZAJJXXX

Please ascertain from your nearest reservation office if booking is still active (not cancelled) and/or if deposit due date has to be extended for the following reasons:

  • If transfer is made from First National Bank on same day as deposit due date, allow at least 2 working days for the transaction to appear on our bank statement;
  • If transfer is made from any other bank but First National Bank, allow at least 4 working days for the transaction to appear on our bank statement.
The following is of utmost importance:

Fax/scan a copy of the transaction to +27 (0)12 343 0905 or email to reservationpayments@sanparks.org, to ensure that payment can be identified on our bank statement. Without the payment slip, payment cannot be linked with the entry on our bank statement. Please provide your telephone number on the fax in case of discrepancies.


Cancellations & Modifications: Travel Trade

Please read the documents below and contact traveltrade@sanparks.org should you wish to cancel or modify your booking.


Cancellations & Modifications: Public

Please read the document below and contact reservations@sanparks.org should you wish to cancel or modify your booking.


Refunds:

Please note:

Request for Refunds can be sent to: reservationrefund@sanparks.org along with the following:

  • The top part of a bank statement indicating:
    • The account holder name [same as the reservation holder].
    • The account number
    • Type of account
    • Reservation number
  • International clients can forward credit card details.


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