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SANParks Surveys, Forms & Reporting

Survey #36: Guest Feedback
Page 1 of 2

Dear Guest,

We at South African National Parks want to maintain a high standard of service in all the products we offer. The opinions of our guests are important in assessing our performance. We would therefore highly value your response to the below questions.

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1. Camp stayed at:
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MAKING YOUR BOOKING
2. How did you make your reservation?

  Poor Average Good Very Good Excellent N/A
3. Was your booking professionally handled?
4. Upon enquiry, were you provided all the information you required?
5. Were you informed on the Conservation Fees payable as well as the options to acquire a Wild Card?
  No Yes
6. Were you informed of alternative options and products?
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ADMISSION THROUGH PARK GATE
  Poor Average Good Very Good Excellent N/A
7. Was your registration professionally handled?
8. Were you provided adequate information about the park?
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RECEPTION AT CAMP
  Poor Average Good Very Good Excellent N/A
9. Was your check-in professionally processed?
10. Was your unit correctly allocated in accordance with your booking?
11. Were you informed of facilities and visitor activities available at the camp?
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ACCOMMODATION OR CAMPING
  Poor Average Good Very Good Excellent N/A
12. Was your unit available and ready on arrival?
13. Was your unit clean and tidy?
14. Was the bed- and bath-linen of good quality?
15. Were the furniture and fittings of good quality?
16. Did the unit represent good value for money?
17. Was your unit well maintained?
   




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