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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Wed Feb 27, 2013 5:20 pm 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Fri Nov 16, 2007 12:20 am
Posts: 562
Location: cornwall uk
Help needed in a catch 22 situation!
I registered for online reservations a while back but since then my passport number has changed.
Tried to update online but it says you have to do this by contacting reservations.
Contacted reservations. they told me to re register.
Tried to re-register - came up with "failed registration - this email address already in use"
:wall: :wall: so, where do I go from here except round in circles?????????


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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 12:39 pm 
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Site Admin
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 496
Location: PTA, South Africa
bambi50 wrote:
hello i am very new at this but look forward to being able to chat on this forum. quick question is it just me or are there more people battling to reserve accomodation or renew my wild card online.

I payed for my new wild card at Bergendale last June. they said I should register online and I have tried a few times -no luck. i am trying to book a bungalo Satara for the end of August for 3 night and can't do that either.

regards

Bambi Walters

Hi Bambi,

Could you possibly drop me an email with the details? I will investigate it for you looking at our logs

Thanks

_________________
If I agreed with you we'd both be wrong.


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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 12:42 pm 
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Site Admin
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 496
Location: PTA, South Africa
Shushin wrote:
For the past 2 days I have been trying to send a query about my wild card. I also am getting a error says the security caption is incorrect!! I have tried 10 plus different ones and all are incorrect. I also have tried on 3 different PC's so it not at my end.

Hi Sushin,

I have tested the capture mechanism and it is working, we are getting feedback from other users using the form too.

If you look at the bottom of the site we now have a "Report error on site" if you can click that and drop us a line with the details we can investigate specifically for you.

We will need your operating system type, your browser etc

Thanks

_________________
If I agreed with you we'd both be wrong.


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Mon Jun 10, 2013 1:11 pm 
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Junior Virtual Ranger
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Joined: Sun Feb 27, 2011 1:17 pm
Posts: 308
Location: Kruger in mind & spirit. Reality UK
Yes I am also confused. My understanding was the same as you. :? Which means I am going to have to wait even longer to book my May dates for next year :wall: Was counting on that to boost my low moral and being homesick :x

Impisi08 wrote:
Thank you Dinkybird.

I had sent an e-mail to Sanparks yesterday and today I received the reply: "For online bookings we open nine months in advance". Now I am confused. I always thought it was 10/11 months in advance as stated on the website today: "This facility caters for the period from 11 June 2013 to 30 April 2014. "

The e-mail I received was from Dep. Tourism and Marketing Development.

_________________
May 2014
3 Skukuza
4-6 Letaba
7-11 Satara
12-15 Olifants
16-19 Lower Sabie
20-22 Croc Bridge


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jun 13, 2013 2:09 pm 
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Joined: Wed Oct 13, 2004 7:37 am
Posts: 3591
Location: SANParks' HO, Pretoria
Hi Impisi08,

Apologies for the confusion caused by the person who replied to you... Bookings are allowed for 11 months in advance.

With regard to the failures in credit card transactions, we are waiting for FNB to inform us about the reasons for these declines.

Hi dellac,

Please email reservations@sanparks.org and provide the details around the bookings. The extra money is probably put on your client code as credit on hold, which is safe.

_________________
Nedret Saidova
Senior Manager: E-Business, SANParks


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Sun Jun 30, 2013 11:24 am 
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Moderator
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 43510
Location: Somerset West, Cape Town
SANParks wrote:
dellac wrote:
Got a question for you all I have noticed that we can
get 2 nights at Satara so was trying to change from Talamati but when I go on line they want me
to pay on my CC then they give me a credit on my account for the canceled camp .. But I would
like to use my credits against my re booking :hmz: :hmz: any ideas how/ if I can do this :roll: ..

Hi Dellac,

Your credit has been placed "on hold" but is safe in your account. To redeem that, please email reservations@sanparks.org.

(In the future we will make your credit available for redemption via the online booking system. We are working on it. Please bear with us...)

_________________
Sawubona
Dalene


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jul 25, 2013 8:53 am 
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Joined: Tue Sep 08, 2009 8:49 pm
Posts: 61
I wanted to change an online booking, and couldn't find anything directly related on the forums about how to do it, so thought I would add my experience today in case it helps anyone in future.

We were booked into Skukuza in a bungalow the weekend before Christmas (online booking, so already paid in full), but I noticed that now a Family Cottage had become available in Berg-en-Dal, so wanted to change. I could see from the forums that I couldn't apply the existing payment made for Skukuza towards the Berg-en-Dal booking using the online system, only by phone or email.

I called the reservations number (I'm in Australia), and the lovely Sharon took the details, changed the reservation (I did have to pay via card immediately as the original booking was online so I guess the same rules apply - and I was upgrading to a more expensive option), and confirmed the payment. The entire call took 3 minutes and 42 seconds, and I received my new confirmation letter 5 minutes later by email. Also, the online reservation system shows the updated reservation as well.

Very efficient, easy process, and only a very short international call needed. Of course, it might have helped that I called at 7:40am Pretoria time, as I guess it might be quieter then. Great service. :clap:


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jul 25, 2013 9:26 am 
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Joined: Tue Sep 08, 2009 8:49 pm
Posts: 61
kite wrote:
Well done!
Did the amount paid for Skukuza get deducted from amount owing on Berg en Dal cottage?
In other words, did you only have to pay the difference?
Thanks.




Hi - yes, I only paid the difference between the already paid reservation and the new accommodation. And no modifications fees. :D


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Sat Jul 27, 2013 5:06 am 
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Forum Assistant
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Joined: Fri Sep 08, 2006 6:06 am
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Location: Boons NW
FAC Member (2013)
Great service indeed melissal - thanks for sharing :thumbs_up:

I will pass your thanks and appreciation on!! :D

_________________
Rose
Travel Slowly *Stop Often *Learn as much as you can *Relax and Enjoy!


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Aug 21, 2013 10:33 am 
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 496
Location: PTA, South Africa
Hi Grasha,

We have released a fix to the issue that you have reported, are you able to confirm that it is now returning and using correct availability and as such correct accommodation types?

Thanks

_________________
If I agreed with you we'd both be wrong.


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 8:30 am 
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Posts: 496
Location: PTA, South Africa
squirrel_asc wrote:
This problem seems to have returned... :(

I want to change our accommodation type for 4 nights in Satara at the end of May, but it's saying "No alternative accommodation available.", even though there is plenty other accommodation available for the period...

Hi squirrel,

Is this for a new reservation or existing?

If its existing - can you send me reservation number on email - steven.macintyre@sanparks.org

Thanks

_________________
If I agreed with you we'd both be wrong.


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 8:47 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 141
Location: Pretoria
Its an existing reservation. I'm just trying to change to a different bungalow type - same dates, same camp.

I will mail you the reservation number, thanks. :)


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 8:26 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 141
Location: Pretoria
Any feedback / indication of when I will be able to change my booking?

Did you at least receive the reservation number I mailed to you?

I'm starting to get really nervous, as the available units of the accommodation type I want to move to is getting fewer and fewer by the day. It would be really upsetting I miss out on a better unit because of a website glitch :cry:


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 8:42 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 141
Location: Pretoria
Is there an alternative way in which I can amend my booking, without loosing the discount for online booking?


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 10:59 am 
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 496
Location: PTA, South Africa
Hi Squirrel - we are investigating it, however to make sure you are not impacted, can you let me know what the change is here - ie what units you want it changed to and I will get reservations to amend it for you and confirm it with a new letter.

Thanks

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