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Problem with renewal of wildcard

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Joined: Fri Mar 26, 2010 10:13 pm
Posts: 15
Location: Oor die berg
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Mon Jun 11, 2012 4:25 pm Unread post
Last week I sent an email to Wild card about a problem I came across when I tried to renew our wildcard online. We live in SA on a permanent residence permit (with a SA ID number) and thus have a SA wild card for couples. Filling out details about Nationality (which is not South African) we can only opt for a passport number and consequently only for the International All Cluster type of Wildcard.

No reply from Wildcard so far, and our existing card will expire soon. Please help and inform what we should do (the only solution now seems to state that we have South African Nationality).
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Re: Problem with renewal of wildcard

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Joined: Sun Jan 16, 2005 3:19 pm
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Location: Portsmouth, England
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Mon Jun 11, 2012 8:37 pm Unread post
Hi kwabo0802, welcome to the forums.

Please could you fill in the online query form on this page.

Or if you have any problems with that then try this one.

If you still haven't got anywhere in a few days then please PM me your Wild Card number and a contact email address and I'll try to get someone to follow it up.


Re: Problem with renewal of wildcard

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Joined: Fri Mar 26, 2010 10:13 pm
Posts: 15
Location: Oor die berg
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Tue Jun 12, 2012 1:47 pm Unread post
Dear Saraf, thanks for your reply. I did already contact Wild through their website contact form. Besides that sent a normal email. I also tried to call but they let me wait more than 10 minutes, so I gave up.

Cannot wait much longer as my wildcard expires the day after tomorrow.


Re: Problem with renewal of wildcard

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Joined: Tue Aug 03, 2010 8:49 am
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Location: Brecon Beacons National Park
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Tue Jun 12, 2012 2:46 pm Unread post
Saraf will probably sort it out for you, but if not, as the normal SA Wild Card is for South African Citizens and Permament Residents (which you are) I would think it just easier to put that you are an SA Citizen..........you are not doing anything wrong as you are entitled to an SA Wild Card, and the online form isn't letting you explain, your residency!! :thumbs_up:


Re: Problem with renewal of wildcard

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Joined: Sun Jan 16, 2005 3:19 pm
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Location: Portsmouth, England
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Tue Jun 12, 2012 4:25 pm Unread post
saraf wrote
Hi kwabo0802, welcome to the forums.

...
please PM me your Wild Card number and a contact email address and I'll try to get someone to follow it up.


Well I can try. You can let your Wild Card expire (as long as you don't need it of course) and renew it when you can. I can't remember off the top of my head but you can let it lapse for a number of months.
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