SANParks.org Forums


Previous topic | First unread post | Next topic
Page 1 of 3 [ 31 posts ]
Go to page 1, 2, 3  Next
Post new topic Post a reply
Print view

Online reservations : questions/advice/problems

Offline
Senior Virtual Ranger
Joined: Tue Dec 25, 2007 4:52 pm
Posts: 2370
Location: VEREENIGING
Profile 
Sat Jan 07, 2012 9:27 am Unread post
I have been trying to make an online reservation and was unsuccessful.
I have followed the procedure to even reset my password, a message comes up that a new password was emailed still no success/response.
Can anyone please assist.
Last post


Re: Problems with online reservations.

Offline
Moderator
Joined: Thu Dec 30, 2004 5:54 pm
Posts: 40468
Location: Somerset West, Cape Town
Profile 
Sat Jan 07, 2012 10:30 am Unread post
Hi gmlsmit

Just so I understand fully, have you received the new password? And are you using the same email addy that you first registered with?


Re: Problems with online reservations.

Offline
Senior Virtual Ranger
Joined: Tue Dec 25, 2007 4:52 pm
Posts: 2370
Location: VEREENIGING
Profile 
Sat Jan 07, 2012 1:44 pm Unread post
Hi Db.
Thanks for your response.
I have been sikkeling since 2 January 2012.
Nothing has changed. Eventually I just made our reservation through central reservations.
I sent three notifications of my problem and no response except that it came on screen that a new password has been sent.
I tried again this morning and eventually posted my moan.
I tried again and uiteindelik got it sorted out.
Have a good 2012.
Regards
Gerhard


Re: Problems with online reservations.

Offline
Moderator
Joined: Thu Dec 30, 2004 5:54 pm
Posts: 40468
Location: Somerset West, Cape Town
Profile 
Sat Jan 07, 2012 2:05 pm Unread post
Sorry you had such a struggle Gerhard. If it had been a weekday, I would have put you in contact with one of the techie guys to see what the issue was. At least now you have that booking :thumbs_up:


Re: Problems with online reservations.

Offline
Senior Virtual Ranger
Joined: Tue Dec 25, 2007 4:52 pm
Posts: 2370
Location: VEREENIGING
Profile 
Sat Jan 07, 2012 2:21 pm Unread post
Thanks.


Re: Booking policy /Reserving accommodation

Offline
Virtual Ranger
Joined: Mon May 26, 2008 1:52 am
Posts: 2014
Location: Arizona, USA
Profile 
Thu Apr 19, 2012 7:50 pm Unread post
Hey all, question for you.

I went on today to pay off the outstanding balances I have on my upcoming reservations. I was able to log in easily enough and find my reservations, but when I tried to enter the amount owed I was presented with a "The amount is too small to cover a deposit." error. I verified that I entered the amount correctly, even copying and pasting the amount from the same page itself, but no luck.

I'm getting close to the "pay or lose it" time, and I'd like to pay online for the peace of mind in seeing a R0 balance due message. :)

Anybody else run into a similar problem, and have a potential solution I could try? Thank you.


Re: Booking policy /Reserving accommodation

Offline
Distinguished Virtual Ranger
Joined: Mon Jun 19, 2006 6:13 pm
Posts: 4688
Location: Centurion, ZA
Profile 
Thu Apr 19, 2012 7:53 pm Unread post
Stark, I take it it this is your second deposit and you have to pay the outstanding amount. If this is the case there should be no problems


Re: Booking policy /Reserving accommodation

Offline
Virtual Ranger
Joined: Mon May 26, 2008 1:52 am
Posts: 2014
Location: Arizona, USA
Profile 
Thu Apr 19, 2012 8:18 pm Unread post
Yep Duke it is the second deposit, but the system won't let me proceed. I entered the amount in various ways, but always with the "R" in front of it. Maybe I'm just missing the syntax?

For example, lets say the system says I owe R1 000.00. I entered it exactly like that, as R1000, as R1000.00, and nothing was recognized that I was paying the correct amount.

Thoughts?


Re: Booking policy /Reserving accommodation

Offline
Honorary Virtual Ranger
Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
Profile  WWW 
Thu Apr 19, 2012 8:24 pm Unread post
Without the R?

It is assumed I think that you are paying Rand.


Re: Booking policy /Reserving accommodation

Offline
Virtual Ranger
Joined: Mon May 26, 2008 1:52 am
Posts: 2014
Location: Arizona, USA
Profile 
Thu Apr 19, 2012 8:34 pm Unread post
I'm an idiot. Thanks DQ. :)


Re: Booking policy /Reserving accommodation

Offline
Honorary Virtual Ranger
Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
Profile  WWW 
Thu Apr 19, 2012 8:38 pm Unread post
:thumbs_up:


Re: Online reservations : questions/advice/problems

Offline
Junior Virtual Ranger
Joined: Fri Nov 16, 2007 12:20 am
Posts: 518
Location: cornwall uk
Profile 
Wed Feb 27, 2013 5:20 pm Unread post
Help needed in a catch 22 situation!
I registered for online reservations a while back but since then my passport number has changed.
Tried to update online but it says you have to do this by contacting reservations.
Contacted reservations. they told me to re register.
Tried to re-register - came up with "failed registration - this email address already in use"
:wall: :wall: so, where do I go from here except round in circles?????????


Re: Online reservations : questions/advice/problems

Offline
Moderator
Joined: Thu Dec 30, 2004 5:54 pm
Posts: 40468
Location: Somerset West, Cape Town
Profile 
Wed Feb 27, 2013 5:25 pm Unread post
Hi granjan

Will try find out for you from SANParks :thumbs_up:


Re: Online reservations : questions/advice/problems

Offline
Junior Virtual Ranger
Joined: Fri Nov 16, 2007 12:20 am
Posts: 518
Location: cornwall uk
Profile 
Wed Feb 27, 2013 5:30 pm Unread post
Thanks DB. How's that for service! :gflower:


Re: Online reservations : questions/advice/problems

Offline
Site Admin
Joined: Wed Oct 13, 2004 7:37 am
Posts: 3533
Location: SANParks' HO, Pretoria
Profile 
Thu Feb 28, 2013 9:04 am Unread post
Dear granjan,

I referred your query to a colleague at reservations... She will assist with updating your passport number in the system.

Just for general info - it is wrong for any client to be asked to re-register. We are going through a major process of consolidating multiple accounts, so re-registering would only create duplicates - exact opposite of what we want to achieve. (Maybe the call centre assistant misunderstood something... Apologies for that.)
Top

Post new topic  Post a reply
Go to page 1, 2, 3  Next
Page 1 of 3 [ 31 posts ]
Previous topic | First unread post | Next topic

Users browsing this forum: No registered users and 2 guests





Search for
Jump to