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Credit balance info on reservations

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Virtual Ranger
Joined: Thu Jul 05, 2007 2:25 pm
Posts: 926
Location: USA
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Tue Aug 07, 2012 4:26 pm Unread post
I have a credit on my account and cannot find where I can access it on this forum. I logged into Online Booking, but cannot find where to check it. Sanparks reservations says only Finance can see my balance so they couldn't assist me. Can someone kindly point me in the right direction or provide an email, as long distance calls are somewhat expensive. Many thanks!
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Re: Account credit balance info. please

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Honorary Virtual Ranger
Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
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Tue Aug 07, 2012 8:27 pm Unread post
Long time no see! :yaya:

I have never used the system, but have a look if your answer is here: http://www.sanparks.org/tourism/reservations/help.php


Re: Account credit balance info. please

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Virtual Ranger
Joined: Thu Jul 05, 2007 2:25 pm
Posts: 926
Location: USA
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Tue Aug 07, 2012 11:01 pm Unread post
Hi 'ya DuQues,
I appreciate your effort in trying to help me. I had gone through those tutorials and they are basically for booking on line or modifying bookings, which I certainly make use of from time to time. What I need is access to my client account or someone in Finance who can access my account balance. Rather than a refund I have accepted a credit to my account, but I have no way to check on it that I know of.

Any other ideas out there? Thanks alot to whomever can help.


Re: Account credit balance info. please

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Honorary Virtual Ranger
Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
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Tue Aug 07, 2012 11:05 pm Unread post
I'll ask the gurus.....


Re: Account credit balance info. please

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Virtual Ranger
Joined: Thu Jul 05, 2007 2:25 pm
Posts: 926
Location: USA
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Wed Aug 08, 2012 5:11 am Unread post
My HERO !!!

You 'da bomb!

(uh-oh, that word will get 'cha into a whole heap 'o trouble nowadays)

You 'da MAN!


Re: Account credit balance info. please

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Senior Virtual Ranger
Joined: Fri Feb 17, 2006 9:09 pm
Posts: 19661
Location: another national park.. in England
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Wed Aug 08, 2012 12:28 pm Unread post
:lol: @Africat
Already reported Duco :roll:


Re: Account credit balance info. please

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Guru
Joined: Tue Oct 04, 2011 11:25 am
Posts: 1179
Location: Groenkloof
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Fri Aug 10, 2012 11:58 am Unread post
Hi Africat :hello:

Credit on Hold can only be transfer by reservation finance
Please e/mail reservationrefund@sanparks.org - or call 012 426 5101


Re: Account credit balance info. please

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Virtual Ranger
Joined: Thu Jul 05, 2007 2:25 pm
Posts: 926
Location: USA
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Sun Aug 12, 2012 2:07 am Unread post
Thanks Lesego. I can't tell you how valuable you are here on the Forums, and I will send them my inquiry. I wish there was a way I could access my account w/out bothering someone, but this is certainly easy enough. Again, most appreciative of your assistance.


Re: Account credit balance info. please

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Legendary Virtual Ranger
Joined: Tue Jun 07, 2005 8:47 pm
Posts: 10595
Location: meandering between senility and menopause
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Sun Aug 12, 2012 8:22 am Unread post
Lovely to see you again, AFRICAT. :thumbs_up:

Been missing you.


Re: Account credit balance info. please

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Guru
Joined: Tue Oct 04, 2011 11:25 am
Posts: 1179
Location: Groenkloof
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Mon Aug 13, 2012 11:32 am Unread post
It's a pleasure Africat, and I am glad I was able to help :gflower:


Re: Account credit balance info. please

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Virtual Ranger
Joined: Thu Jul 05, 2007 2:25 pm
Posts: 926
Location: USA
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Mon Aug 13, 2012 4:24 pm Unread post
Thanks for the kind words MM. You're a classy lady.


Re: Account credit balance info. please

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Joined: Wed Aug 20, 2008 5:13 pm
Posts: 181
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Mon Aug 13, 2012 5:05 pm Unread post
I phoned the number provided by Lesego, and within five minutes my credit was transferred to my booking and the confirming e-mail received by me.
Well done SanParks.


Re: Account credit balance info. please

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Guru
Joined: Tue Oct 04, 2011 11:25 am
Posts: 1179
Location: Groenkloof
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Mon Aug 13, 2012 5:35 pm Unread post
WildThing wrote
I phoned the number provided by Lesego, and within five minutes my credit was transferred to my booking and the confirming e-mail received by me.
Well done SanParks.


:clap: :clap: :D


Re: Account credit balance info. please

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Virtual Ranger
Joined: Thu Jul 05, 2007 2:25 pm
Posts: 926
Location: USA
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Thu Aug 16, 2012 4:31 pm Unread post
I sent an email to the one posted here on Aug.10th. As I had not rec'd a reply by Aug.14th, I resent it again. To date I have not had a response, which is unusual. What more can I do to obtain my credit balance, please? I'm somewhat frustrated at this point as I am getting nowhere. Thanks to whomever can help me out (Lesego?).


Re: Account credit balance info. please

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Guru
Joined: Tue Oct 04, 2011 11:25 am
Posts: 1179
Location: Groenkloof
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Fri Aug 17, 2012 8:07 am Unread post
Can you send me your email address Africat?
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