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 Post subject: Credit balance info on reservations
Unread postPosted: Tue Aug 07, 2012 4:26 pm 
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Virtual Ranger
Virtual Ranger

Joined: Thu Jul 05, 2007 2:25 pm
Posts: 927
Location: USA
I have a credit on my account and cannot find where I can access it on this forum. I logged into Online Booking, but cannot find where to check it. Sanparks reservations says only Finance can see my balance so they couldn't assist me. Can someone kindly point me in the right direction or provide an email, as long distance calls are somewhat expensive. Many thanks!


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Tue Aug 07, 2012 8:27 pm 
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Honorary Virtual Ranger
Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
Long time no see! :yaya:

I have never used the system, but have a look if your answer is here: http://www.sanparks.org/tourism/reservations/help.php

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Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Tue Aug 07, 2012 11:01 pm 
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Virtual Ranger
Virtual Ranger

Joined: Thu Jul 05, 2007 2:25 pm
Posts: 927
Location: USA
Hi 'ya DuQues,
I appreciate your effort in trying to help me. I had gone through those tutorials and they are basically for booking on line or modifying bookings, which I certainly make use of from time to time. What I need is access to my client account or someone in Finance who can access my account balance. Rather than a refund I have accepted a credit to my account, but I have no way to check on it that I know of.

Any other ideas out there? Thanks alot to whomever can help.


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Tue Aug 07, 2012 11:05 pm 
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Honorary Virtual Ranger
Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
I'll ask the gurus.....

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Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Wed Aug 08, 2012 5:11 am 
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Virtual Ranger
Virtual Ranger

Joined: Thu Jul 05, 2007 2:25 pm
Posts: 927
Location: USA
My HERO !!!

You 'da bomb!

(uh-oh, that word will get 'cha into a whole heap 'o trouble nowadays)

You 'da MAN!


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Wed Aug 08, 2012 12:28 pm 
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Senior Virtual Ranger
Senior Virtual Ranger
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Joined: Fri Feb 17, 2006 9:09 pm
Posts: 19661
Location: another national park.. in England
:lol: @Africat
Already reported Duco :roll:

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KUDU's mean Well done and Thank you


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Fri Aug 10, 2012 11:58 am 
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Guru
Guru
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Joined: Tue Oct 04, 2011 11:25 am
Posts: 1292
Location: Groenkloof
Hi Africat :hello:

Credit on Hold can only be transfer by reservation finance
Please e/mail reservationrefund@sanparks.org - or call 012 426 5101

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Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Sun Aug 12, 2012 2:07 am 
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Virtual Ranger
Virtual Ranger

Joined: Thu Jul 05, 2007 2:25 pm
Posts: 927
Location: USA
Thanks Lesego. I can't tell you how valuable you are here on the Forums, and I will send them my inquiry. I wish there was a way I could access my account w/out bothering someone, but this is certainly easy enough. Again, most appreciative of your assistance.


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Sun Aug 12, 2012 8:22 am 
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Legendary Virtual Ranger
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Joined: Tue Jun 07, 2005 8:47 pm
Posts: 13517
Location: meandering between senility and menopause
Lovely to see you again, AFRICAT. :thumbs_up:

Been missing you.

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The bird doesn't sing because it has answers, it sings because it has a song.


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Mon Aug 13, 2012 11:32 am 
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Guru
Guru
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Joined: Tue Oct 04, 2011 11:25 am
Posts: 1292
Location: Groenkloof
It's a pleasure Africat, and I am glad I was able to help :gflower:

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Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Mon Aug 13, 2012 4:24 pm 
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Virtual Ranger
Virtual Ranger

Joined: Thu Jul 05, 2007 2:25 pm
Posts: 927
Location: USA
Thanks for the kind words MM. You're a classy lady.


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Mon Aug 13, 2012 5:05 pm 
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Junior Virtual Ranger
Junior Virtual Ranger

Joined: Wed Aug 20, 2008 5:13 pm
Posts: 188
I phoned the number provided by Lesego, and within five minutes my credit was transferred to my booking and the confirming e-mail received by me.
Well done SanParks.


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Mon Aug 13, 2012 5:35 pm 
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Guru
Guru
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Joined: Tue Oct 04, 2011 11:25 am
Posts: 1292
Location: Groenkloof
WildThing wrote:
I phoned the number provided by Lesego, and within five minutes my credit was transferred to my booking and the confirming e-mail received by me.
Well done SanParks.


:clap: :clap: :D

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Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Thu Aug 16, 2012 4:31 pm 
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Virtual Ranger
Virtual Ranger

Joined: Thu Jul 05, 2007 2:25 pm
Posts: 927
Location: USA
I sent an email to the one posted here on Aug.10th. As I had not rec'd a reply by Aug.14th, I resent it again. To date I have not had a response, which is unusual. What more can I do to obtain my credit balance, please? I'm somewhat frustrated at this point as I am getting nowhere. Thanks to whomever can help me out (Lesego?).


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 Post subject: Re: Account credit balance info. please
Unread postPosted: Fri Aug 17, 2012 8:07 am 
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Guru
Guru
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Joined: Tue Oct 04, 2011 11:25 am
Posts: 1292
Location: Groenkloof
Can you send me your email address Africat?

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Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202


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