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Friendly ADDO Reception Staff.

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Joined: Wed Nov 19, 2008 8:59 pm
Posts: 15
Location: Port Elizabeth
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Tue Mar 16, 2010 8:30 pm Unread post
Hallo all!
Don't you think ADDO has one of the calmest, friendliest reception assistants? :thumbs_up: I watched Quezette handle the visitors this week-end and even under pressure she just treats them with a smile and make them and us feel welcome in the Park.
We spend a lot of time in the Park and on every visit we just see the same smile! :evil: :redface: Mybe she is boiling inside for some of the abusive visitors, but she never shows it. :D
My three cheers for a very helpful and supportive SAN Parks staff member :clap: :dance: :lol:
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Re: Friendly ADDO Reception Staff.

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Joined: Sat Feb 18, 2006 12:30 am
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Location: Worcester, South Africa
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Tue Mar 16, 2010 8:35 pm Unread post
Hi Katenda and well done to Quezette :clap:
More good news from ADDO. :D


Re: Friendly ADDO Reception Staff.

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Joined: Mon Apr 23, 2007 8:09 pm
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Location: East London, South Africa
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Tue Mar 16, 2010 10:48 pm Unread post
I have onlly had 1st class service from the staff at reception at Addo. hip hip...hooray :clap: :clap: :clap:


Re: Friendly ADDO Reception Staff.

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Senior Virtual Ranger
Joined: Wed Oct 08, 2008 3:56 pm
Posts: 9539
Location: CH - Lugano
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Mon Mar 22, 2010 5:30 pm Unread post
Maybe it is better to start thinking of reservation for january :hmz:


Re: Friendly ADDO Reception Staff.

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Joined: Sat Aug 01, 2009 6:10 pm
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Location: Moving closer to Kruger !! !!
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Wed Mar 24, 2010 1:01 pm Unread post
Yes !!! Quezette and the rest of the staff are amazing ! and always a pleasure to see and talk to. :clap: :clap: :clap:


Re: Friendly ADDO Reception Staff.

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Wed Mar 24, 2010 8:54 pm Unread post
Well Done ADDO staff. Keep up the great work :thumbs_up:


Re: Friendly ADDO Reception Staff.

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Joined: Wed Nov 24, 2004 4:15 pm
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Fri May 21, 2010 1:13 pm Unread post
Thanks for the wonderful compliments :clap: I have passed them on to Quezette and the reception staff.


Re: Friendly ADDO Reception Staff.

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Joined: Mon May 17, 2010 9:18 pm
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Location: Uitenhage
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Fri May 21, 2010 7:06 pm Unread post
They are all brilliant at reception and most importantly patient and warm with teh tourists...which might be frustrating at times with teh language barriers.

Its a pleasure to walk in there, anytime of teh day, be greeted, chat, make a joke, and leave with a smeile.
:mrgreen:


Re: Friendly ADDO Reception Staff.

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Junior Virtual Ranger
Joined: Thu Jan 22, 2009 11:29 pm
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Location: Okavango
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Fri May 21, 2010 7:18 pm Unread post
Micetta wrote
Maybe it is better to start thinking of reservation for january :hmz:


Hey Micetta I am thinking the same...its been ages (more than 10 years)since Ive been there...but I know that there are lots of good things happening with this reserve and would love to go and see if I can spot those Kalahari Lions :thumbs_up:


Re: Friendly ADDO Reception Staff.

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Senior Virtual Ranger
Joined: Wed Oct 08, 2008 3:56 pm
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Location: CH - Lugano
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Fri May 21, 2010 8:22 pm Unread post
I have booked, now it is your turn :wink:


Re: Friendly ADDO Reception Staff.

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Joined: Thu May 06, 2010 9:04 pm
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Location: Port Elizabeth
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Mon May 24, 2010 12:02 am Unread post
Quezette & the Reception Team are the best. Watched them with the Parks international or first time visitors and they are superb.

Here's one for Megan & the Management Team:
Please ask Infinity (Wild Card) for a card machine for the main gate so Quezette & Team can concentrate on check-ins and card holds can get in the game area quicker.


Re: Friendly ADDO Reception Staff.

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Joined: Sun Jan 20, 2008 7:47 pm
Posts: 224
Location: West Sussex, England
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Mon May 24, 2010 8:08 pm Unread post
Getwild
The more automation the less staff required.
I expect that Addo is one of the largest employers in an area that has a very large number of unemployed.
Somewhere there is a balance and brighter people than me have to make some very difficult decisions on a daily basis.
Whilst not living in South Africa I can understand the frustration, however I do think employment is vital particularly for the young, if by having to wait a little longer to get in it helps give people a leg up in life I will vote for it.
I also think all the parks including accommodation etc are exceptionally good value for money and do not have a problem with paying a fair contribution for the enjoyment that I get, even if this is an increase.
Just my thoughts
Regards
JDW


Re: Friendly ADDO Reception Staff.

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Tue May 25, 2010 3:06 pm Unread post
I've been to Addo twice now, and am booked to go back again late August. I don't remember the names of the staff (sorry) - but I've always received excellent service.

They don't just check you in - but take the time to have a chat. When you leave - they are eager to know, if you have enjoyed your stay, and are very happy when you say you have!!

They also remind you to "come again" - we always reply, "but of course".

Addo - is my little piece of heaven, when I can't make the journey to Kruger, and is a wonderful park, in its own right.

Roll on August....

Smartiepants


Re: Friendly ADDO Reception Staff.

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Tue May 25, 2010 6:49 pm Unread post
JDW wrote
Getwild
The more automation the less staff required.
I expect that Addo is one of the largest employers in an area that has a very large number of unemployed...

JDW,
SANPARK's partnership with local communities is exceptional, with the parks providing much needed employment to local communities.

The additional 'Wild Card' Machine will do no more than streamline check in procedures. Good first contact or impressions are vital when trying to induce return visits and waiting to check in and enter the game needs be avoided. More 'foot traffic = more staff'

'Maybe an additional person will be need to swipe the card' Lol
Well done Quezette & the Reception Team


Re: Friendly ADDO Reception Staff.

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Joined: Wed Nov 24, 2004 4:15 pm
Posts: 808
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Wed Jun 02, 2010 3:21 pm Unread post
Thanks for the suggestion about Wild Card machines, getwild.

We are currently investigating the logistics of installing machines at the main entrance gate as well as some of the other sections of the Park.
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