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Wild card not received??

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Junior Virtual Ranger
Joined: Sun May 31, 2009 10:30 pm
Posts: 418
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Thu Apr 14, 2011 3:30 pm Unread post
I bought a Sanpsrks cluster couple card at Lower Sabie Rest Camp on 24 November 2010. The letter states "Please keep an eye on the mail, as you will shortly be receiving your brand new Wild Card."

Who can I approach as I cannot seem to access their website and the call centre tell me I will be getting it very soon.

Any advice will be appreciated.

P.S. I just love the WILD magazine. How many copies have I not received due to this delay?
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Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Virtual Ranger
Joined: Fri Sep 19, 2008 3:42 pm
Posts: 1645
Location: Paulshof, Gauteng
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Thu Apr 14, 2011 3:35 pm Unread post
I renewed my card in October and I haven't received anything either! :hmz:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Joined: Tue Apr 14, 2009 10:44 am
Posts: 4755
Location: On the edge of heaven
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Thu Apr 14, 2011 3:36 pm Unread post
Welcome to the club STF
The first wildcards have been send last week.
I hope to find mine in the post every day, but no dice yet. :wall: :wall:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Virtual Ranger
Joined: Sat Jun 06, 2009 2:49 pm
Posts: 3047
Location: Burghausen, Germany
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Thu Apr 14, 2011 4:04 pm Unread post
I'm going to Kruger in May. What iff my new card doesn't arrive in time :shock:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Joined: Tue Apr 14, 2009 10:44 am
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Thu Apr 14, 2011 4:07 pm Unread post
As far as I know you can still use your confirmation form then FC, but you might check that with Joep Stevens before you fly. :thumbs_up:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Virtual Ranger
Joined: Sat Jun 06, 2009 2:49 pm
Posts: 3047
Location: Burghausen, Germany
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Thu Apr 14, 2011 4:17 pm Unread post
Thanks michel :thumbs_up:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Guru
Joined: Fri Apr 07, 2006 2:14 pm
Posts: 293
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Thu Apr 14, 2011 8:22 pm Unread post
Dear All,

Yes, indeed, the first Wild Cards have been sent out but there are many that still have to receive theirs. Until you have received your (new) Wild Card, you can use Wild Card number if purchased from SANParks (not Infinity) after 12 November 2010 and for old Infinity Wild Card members present this old Infinity Wild Card with letter of confirmation with the normal means of identification when visiting relevant parks, should membership still be valid, of course. The most important matter is that we have your complete and updated personal and contact information (which in many cases is still lacking, thus the slow issuing of Wild Cards). If you wish to confirm that we have all your details, you are welcome to send me your Wild Card number to joeps@sanparks.org

Many thanks to all for patience and co-operation.

Kind regards.

JOEP


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Joined: Thu Jun 19, 2008 2:33 pm
Posts: 691
Location: Land of the Zulus, somewhere in the sugar cane
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Thu Apr 14, 2011 8:32 pm Unread post
Thanks Joep - have sent a mail am worried about using the old card for next months Indaba


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Joined: Tue Apr 14, 2009 10:44 am
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Thu Apr 14, 2011 8:34 pm Unread post
Thanks for the clarification Joep. :thumbs_up:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Virtual Ranger
Joined: Wed Mar 03, 2010 10:29 am
Posts: 1664
Location: Worcester , Cape
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Thu Apr 14, 2011 8:43 pm Unread post
I renewed mine last August effective in September 2010 , and also still not received :whistle:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Virtual Ranger
Joined: Wed Mar 03, 2010 10:29 am
Posts: 1664
Location: Worcester , Cape
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Fri Apr 15, 2011 9:16 am Unread post
@Joep - Can you perhaps clarify the following too ?

As already mentioned , I renewed my wildcard last year August effective September , and you confirmed that such renewals are still valid at Sanparks .

I have now received an e.mail/newsletter from Infinity which states that my Wildcard and cash-back rewards ( over R900 ) have been suspended as per the following

Quote
Good day
Please accept our apologies, the incorrect mailing list received the e-newsletter.

Kindly be advised that all Wild Cards was suspended 30 March 2011 and CashBack rewards.



Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Guru
Joined: Fri Apr 07, 2006 2:14 pm
Posts: 293
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Fri Apr 15, 2011 11:24 am Unread post
Dear Okie,

Yes, the agreement with Infinity is non-existant. However, as we do not have clean data for all members, we have not been able to issue replacement Wild Cards as quickly as we would have liked to. Thus the arrangement that old Infinity issued Wild Cards can still be used to assist in proving Wild membership. Ultimately the Wild Card number with identification would also suffice. The confirmation letter was brought in to make it easier too. Concerning CashBack, this must be enquired from Infinity to establish waht the options are how to transfer or redeem CashBack balances. Keep in mind that SANParks ceased the issuing of CasBack as from effective termination with Infinity on 12 October 2010.

If there are further queries, please contact me at joeps@sanparks.org

Kind regards.

JOEP


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Virtual Ranger
Joined: Wed Mar 03, 2010 10:29 am
Posts: 1664
Location: Worcester , Cape
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Fri Apr 15, 2011 11:33 am Unread post
Thank you Joep :thumbs_up:


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Honorary Virtual Ranger
Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
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Fri Apr 15, 2011 11:51 am Unread post
Offtopic on:
Quote
Good day
Please accept our apologies, the incorrect mailing list received the e-newsletter.

Kindly be advised that all Wild Cards was suspended 30 March 2011 and CashBack rewards.

Sjoe! That is really good English! :wall:

Offtopic off:

Thanks for helping Joep! 8)


Re: WILD CARD PURCHASED 24.11.10 NOT YET RECEIVED

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Joined: Sat Nov 13, 2010 2:00 pm
Posts: 2
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Mon May 02, 2011 7:48 am Unread post
Shocking service.
It is now more than 3 months an still no card.
Went to one of the KZN National parks and they would not accept the letter of confirmation of payment.

Within the next two weeks I intend to visit Kruger, Hlane in Swaziland and Umfolozi in KZN. If they will not accept the letter will Nat. Parks Wildcard refund me for the entry fees I'll have to pay.

Have contacted Wildcard on a number of occasions, each time the answer is the same, 'The card will soon be posted.'

This is not good enough. The change from Infinity was NOT a good move.
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