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 Post subject: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 7:15 pm 
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Senior Virtual Ranger
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Hey folks!

I've tried a Forum search, entering 1, 2, n keywords: no results.

So here's a quickie: Contrary to former reservation deposit requests, the summary in the .pdf file of my recent confirmation shows a "Community Levy @ nn.nn" (nn.nn = 10% of my total reservation amount)?

1: What does this mean and where does the increase come from?
2: Where do the extra proceeds go to?
3: Have customers/incl. wildcard-holders, been properly informed? Via all possible channels?

For me personally: this notice is a first, and trust me: I have been tracing back SANParks reservations conf's for nearly 2 decades!

Urgent request: Please advise ASAP! I don't want my reservation to be cancelled due to not paying the deposit in time... On the other hand I do want to know what exactly I am paying for!

Oh, and in case it matters: ja... I've been a WildCardholder for years too.

@Thee Moderators: This is the platform I choose for my question. If (and when) you decide otherwise, just let me know, ok? It's a legit question... it deserves a legit answer! From SANParks.

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Last edited by Jose on Thu Nov 01, 2012 7:27 pm, edited 1 time in total.

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 7:26 pm 
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Virtual Ranger
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the community levy is actually 1 % , and not 10 % .
It is to be used for upliftment of the surrounding community :)

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 7:28 pm 
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Media release here Jose

And some discussion here

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 7:33 pm 
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Senior Virtual Ranger
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okie wrote:
the community levy is actually 1 % , and not 10 % .
<...>

I stand corrected! *blush*
Thnx.

Still leaves my Q's re: the when, why, how of its implementation? Incl. the communication to visitors (new and returning)??

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 7:34 pm 
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And another discussion

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 7:46 pm 
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saraf wrote:
Media release here Jose

And some discussion here


Thnx, Saraf. I'll read up later. But ja, I must've missed those announcements. Probable because the communication-platforms chosen by SANParks were way too minimal (as in: optional!):
a/ You need to be subscribed to SANParks news feed (and check it regularly). Subscribed: yes. Check: minimal
b/ You need to be an active forum member. Sorta!
On the other hand:
c/ The (relatively simple) query (=match): client codes -- number of bookings since |yr = xx)| is missing.. And with that the Inform! command.

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 8:26 pm 
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Hi Jose

For over a year now, attached to the 'Additional Information' email that is sent when one makes a booking, is a document "Parks Regulations Reservation Attachment" and under # 4:

Quote:
4. COMMUNITY LEVY: SANParks will be implementing a 1% Community Levy on all reservations
(overnight and activity products) arriving on or after 1 June 2012. This will be used to fund
projects that support surrounding communities in bettering their livelihoods. For more
information please view our website on http://www.sanparks.org


Document can also be found here

Link to the info can be found on the Tariffs page

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 9:10 pm 
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DinkyBird wrote:
Hi Jose

For over a year now, attached to the 'Additional Information' email that is sent when one makes a booking, is a document "Parks Regulations Reservation Attachment" and under # 4:
<...>


Deebs... it's getting late here, and I am getting tired... If I had received any type of info re: the new levy I wouldn't have even bothered to post this question.
But, to humour you; I have been going over about 5/6 yrs of confirmations and/or deposit request emails from SANParks reservations (on average 2 or 3/yr...) And trust me.. there have been NO 'Additional Information' emails whatsoever...

On all my reservations I have received (in order of appearance):

1: (In reply to my availability check/reservation request):
"<<Deposit Request Letter.pdf>>
Dear Sir\Madam

Herewith please find attached
documents as requested.

Regards"

1 attachment: Deposit Request Letter.pdf<<

2: (Confirming my credit card payment of the above mentioned reservation):
"<<Confirmation Letter.pdf>>
Dear Sir\Madam

Herewith please find attached
documents as requested.

Regards"

1 attachment: Confirmation Letter.pdf<<

And that was it... nothing less; nothing more. If you want, I am perfectly happy to (integrally) FW all my SANP (reservation) correspondence from the past 5 or 6 yrs to you, so you can see for yourself. Just give me the "GO"... :twisted: :wink:

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 Post subject: Re: Community Levy > Question
Unread postPosted: Thu Nov 01, 2012 10:03 pm 
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That is weird, will ask someone to follow up Jose, and see why you're not getting the 2nd email.

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It's not too late at all. You just don't yet know what you are capable of. Mahatma Gandhi


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 Post subject: Re: Community Levy > Question
Unread postPosted: Fri Nov 02, 2012 1:32 pm 
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Guru
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Posts: 305
Dear Jose,


My apology that you were never informed about the introduction of the Community Levy. Please forward recent reservation number/ client code in order for me to investigate the attachments received by you?

With kind regards.

JOEP STEVENS (joep.stevens@sanparks.org)

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