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Credit balance and refunds on reservations

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AFRICAT
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Re: Account credit balance info. please

Unread postby AFRICAT » Tue Aug 21, 2012 11:14 pm

I rec'd the info. today, thanks to Lesego. I really do appreciate all of you who tried to help me, THANKS!

I'm not sure why my email inquiries were not responded to prior to Lesego becoming involved, so to international visitors for whom calling is expensive, should we just come to the Forums first for help, or do you think their problems with email at the Finance division can be sorted out in the future?

Bottom line, the Forum really goes above and beyond to help out with glitches. Kudos to the Mods and Lesego!

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SANParks
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Re: Account credit balance info. please

Unread postby SANParks » Wed Aug 22, 2012 4:26 pm

Dear Africat,

I'm not sure why my email inquiries were not responded to prior to Lesego becoming involved

I would like to check this out. Could you forward me your original correspondence?
Nedret Saidova
Senior Manager: E-Business, SANParks

AFRICAT
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Re: Account credit balance info. please

Unread postby AFRICAT » Thu Aug 23, 2012 5:12 pm

Done.

I just want to end this thread by giving well deserved compliments to DuQues, Dotty, Duke, MATTHYS, Lesego, and Nedret for all their efforts to help me. Some of them were behind-the-scene efforts, on a personal level, as well. I know there are others whose names are not known to me within the SanParks organization who also contributed to the effort.

I believe this is one of the best "Customer Support" responses I have ever had from ANY company, and my hat's off to each of you, as well as to SanParks.

WELL DONE!!!

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Dabchick
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Re: Account credit balance info. please

Unread postby Dabchick » Tue Jan 29, 2013 7:11 am

I just want to mention here that I called the number that Lesego provided after making a new reservation, and it took all of 30 seconds to have the credit on my previous reservation transferred to the new reservation. Great service! :thumbs_up: :clap:

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gb225450
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What to do with the online reservation credit?

Unread postby gb225450 » Mon Feb 11, 2013 8:55 pm

Hi,

I have slow been making changes to our accommodation for our trip in a couple of months’ time using the online booking system. I am still hoping we might get lucky with a day or two in Urikaruus, Kieliekrankie or Grootkolk :pray: but the reality is that we are likely to end up in credit for more than R1000 (it is currently nearly R1500).

Does anyone know what happens to the ‘credit’ if I do not use it for this trip? (it is a first for me! :doh: )

Can I book drives or walks over the phone using this credit?

73 days to go!

Thanks
Latest Trip report: KTP April/May: Blooming KTP & some very unusual sightings!

Previous TRs
Kruger Oct12 Trip Report Oct '12
Trip Report & Photos June 2012

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DinkyBird
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Re: What to do with the online reservation credit?

Unread postby DinkyBird » Mon Feb 11, 2013 9:02 pm

Hi :D

Yes you can use it for activities, and book those over the phone or by email etc. As long as you give your client code and the trip's reservation number, they will pick up the reservation and the credit.
Sawubona
Dalene

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gb225450
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Re: What to do with the online reservation credit?

Unread postby gb225450 » Tue Feb 12, 2013 9:45 am

Thanks DinkyBird. That is good news! :dance:

I will wait for a while longer to see if any accommodation becomes available and if not I will book a walk and a drive.

Thanks again
Latest Trip report: KTP April/May: Blooming KTP & some very unusual sightings!

Previous TRs
Kruger Oct12 Trip Report Oct '12
Trip Report & Photos June 2012

Nina!
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Re: What to do with the online reservation credit?

Unread postby Nina! » Wed Feb 20, 2013 6:00 pm

Does anyone know if it is possible to use the online reservation credit at the restaurant at Twee Rivieren and/or the shops in the park?
Or if it is possible to get the amount booked back onto the credit card?
As by now several thousand Rand accumulated on our account, we cannot use it up with the activities we plan to book.
And we don't know if we can go to South Africa next year.

mistral
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Re: What to do with the online reservation credit?

Unread postby mistral » Mon Feb 25, 2013 6:33 pm

Email Reservations and ask them to refund your credit amount and to credit your credit card.

Nina!
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Re: What to do with the online reservation credit?

Unread postby Nina! » Thu Feb 28, 2013 3:36 pm

Hi Mistral,

It worked! They will book the amount back onto our credit card!
Thank you for your advice!

Nina

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Luca
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Re: What to do with the online reservation credit?

Unread postby Luca » Fri Mar 01, 2013 10:27 pm

gb225450 wrote:Hi,

I have slow been making changes to our accommodation for our trip in a couple of months’ time using the online booking system. I am still hoping we might get lucky with a day or two in Urikaruus, Kieliekrankie or Grootkolk :pray: but the reality is that we are likely to end up in credit for more than R1000 (it is currently nearly R1500).

Does anyone know what happens to the ‘credit’ if I do not use it for this trip? (it is a first for me! :doh: )

Can I book drives or walks over the phone using this credit?

73 days to go!

Thanks



gb225450, please do not worry if you are loosing 1500 Rand, just think of the beauty of ths incredible place. You'll never see something so incredible place.
I envy you a lot. For my next trip in Kgalagadi I must wait ten month.
Again enjoy your trip.
Ciao, Luca/Italy.
There is no dark side in the moon, really. Matter of fact, it's all dark

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Dabchick
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Re: What to do with the online reservation credit?

Unread postby Dabchick » Tue Mar 26, 2013 8:04 am

Make another booking (for any park), and use the e-mail address or telephone no. in the quote below to transfer to fund to the new booking... (the new reservation will probably have to be made by telephone or e-mail, as the online system will not allow you to book without paying in full, and then you're in the same position again... :lol: )

Lesego wrote:Hi Africat :hello:

Credit on Hold can only be transfer by reservation finance
Please e/mail reservationrefund@sanparks.org - or call 012 426 5101

kavita
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How to change online booking

Unread postby kavita » Mon Aug 11, 2014 9:00 pm

Hi,

We have 2 nights booked at Bontebok Park. The booking includes 2 units per night (one for 2 people, one for 4 people). I now need to change that booking to keep the first night for both units in Bontebok as it is, and then cancel the second night for both units in Bontebok and book that second night into Agulhas.

What is the best way to do this online? Do I need to make new booking in Agulhas first and then cancel the second night from Bontebok? What happens to the refund in that case? Is there no way of just changing the booking online?

I want to secure Agulhas booking while it is still available so any tips/advice would be very welcome.

Thanks.

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DinkyBird
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Re: How to change online booking

Unread postby DinkyBird » Mon Aug 11, 2014 9:09 pm

Kavita, I have never changed bookings via the Online Bookings, but have a read here:- link

The Agulhas booking will need to be a separate booking.
Sawubona
Dalene

kavita
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Re: How to change online booking

Unread postby kavita » Tue Aug 12, 2014 10:30 am

Thank you for the link.

Unfortunately, it looks like there is no easy way to change booking from one park to the other. I tried calling the call center number. The call got disconnected 3 times half way through the conversation with no result. Is anybody else having this problem? I am calling from the UK.

I suppose I can make a booking at Agulhas first and then cancel part of the booking at Bontebok. However, I am not sure what happens to the refund in that case.
I thought if I do it on the phone, they might be able to transfer the money paid to the new booking. Does anyone know if I can get a refund for the cancelled part of Bontebok booking? The trip is still 4 months away.

Thanks for your help in advance.


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