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Wild card not received??

Everything you need to know about the Wild Card program.
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forestgump
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Re: Wild card not received??

Unread postby forestgump » Thu Mar 08, 2012 12:09 pm

no wild card, since November 2010 :clap: :clap: :clap: :clap: :clap: well done Sanparks
No to speeding in Sanparks.

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saraf
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Re: Wild card not received??

Unread postby saraf » Thu Mar 08, 2012 1:37 pm

Dear forestgump,

Please could you follow the steps outlined in this blog Where's my Wild Card?.

Or if you would like to PM me your email and Wild Card number I can try to get someone to look into it for you.
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anne-marie
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Re: Wild card not received??

Unread postby anne-marie » Thu Mar 08, 2012 3:58 pm

:hmz: I received the magazine 8 days ago... to the right address, so wild card can follow the same way :hmz:
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planing KTP janv/fev.2016

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Oumie
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Re: Wild card not received??

Unread postby Oumie » Fri Mar 09, 2012 6:19 pm

Also did not receive my card....nearly time to renew it yet again :?
Croc Bridge 17/4 - 19/4
Lower Sabie 20/4 to 10/5
Satara 11/5 to 17/5
Letaba 18/5 to 24/5
Shingwedzi 25/5 to 31/5
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Satara 5/6 to 7/6
Maroela 8/6 to 11/6

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forestgump
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Re: Wild card not received??

Unread postby forestgump » Tue Mar 13, 2012 5:17 pm

forestgump wrote:no wild card, since November 2010 :clap: :clap: :clap: :clap: :clap: well done Sanparks
No to speeding in Sanparks.

okie
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Re: Wild card not received??

Unread postby okie » Wed Mar 14, 2012 6:54 pm

What should I do ?

My wild card expired last September . At that time we were in Punda and when we tried to renew the card , we were told that they were unable to do so , because their internet connection was not working and off-line . So , the card expired :doh:
We are now due to visit again in three weeks time , with the first camp being Punda Maria , but bearing in mind our previous experience - no internet - and this seems to happen often at that camp - we do not know what to do .
1 ) Should we renew the card now - what will the expiry date be then ? In other words , will it be renewed back-dated to September and therefore expire in a few months time ?
2 ) Should we take our chances to renew it at Punda - maybe no internet , and/or backdated renewal as in (1) ?
3 ) Apply for a totally new card ?
Tread softly , and let your departure not be spoiled by the damage of your arrival

Next :
3 - 6 Sept 2013 - Punda.
7 - 10 Sept 2013 -Shingwedzi .
11 - 13 Sept 2013 - Balule .
14 - 17 Sept 2013 - Satara .

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Son godin
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Re: Wild card not received??

Unread postby Son godin » Wed Mar 14, 2012 7:23 pm

okie,

You can renew on-line, but it might be that the system is not running yet and you will be issued a new number. If that happens phone the Wild Card office and explain you problem. The will then ensure that the payment is channelled to the correct card.

I went through that exercise in October after I could not renew my card at the park (Mapungubwe) due to lines down. The same month I did renew on-line and visited KTP in Nov. There was no problem when I entered so I assume the money was paid in correct.

Don't apply for a new card, sooner or later the card will work. You can try at KNP again or try on-line. Your choice. I've got no experience of successful renewing at a park and cannot tell you that route will be fine. Maybe some-one else can advise.

IMO try on-line and phone, keep your internet transfer record and take it along when you going to the park.

Good luck :thumbs_up:

okie
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Re: Wild card not received??

Unread postby okie » Wed Mar 14, 2012 10:33 pm

Hmm , I may just do that Songodin :thumbs_up:
Tread softly , and let your departure not be spoiled by the damage of your arrival

Next :
3 - 6 Sept 2013 - Punda.
7 - 10 Sept 2013 -Shingwedzi .
11 - 13 Sept 2013 - Balule .
14 - 17 Sept 2013 - Satara .

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DuQues
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Re: Wild card not received??

Unread postby DuQues » Wed Mar 14, 2012 10:43 pm

Just buy it online. That is the preferred way as you will be filling out the correct details, and won't have to be directed at the site to do it anyway.
Save and print the confirmation, and you are done. It works just as well as the plastic thing, which will come in the mail. (One day.)
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Crested Barbet
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Re: Wild card not received??

Unread postby Crested Barbet » Sat Mar 17, 2012 4:23 pm

The service of the Wild Card team is really a shame. After several mails to Marietjie Smith, PA for Hein Grobler, and an email to Hein Grobler himself I am still without answer when to expect my Wild Card that I bought November 2011 !
The adress on the email-confirmation letter I got is absolutely correct. So what's the problem to produce and dispatch a plastic card ?
Wild Cards for foreign visitors are very expensive. The service should be better !
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normana53
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Re: Wild card not received??

Unread postby normana53 » Sun Mar 18, 2012 12:57 am

Since my last Wildcard expired in early 2011 - I am thinking that I should just wait until I get to Kruger to purchase a new international card. My first wildcard in 2009 took over 3 months to get. I am worried that if I order one now I might not have one when I travel to Kruger in October. Plus when I ordered the first year, by the time I got the card in the mail I only had 8 months left on it.
In search of creatures great and small, Kruger here we come!
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forestgump
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Re: Wild card not received??

Unread postby forestgump » Sun Mar 18, 2012 8:08 am

They have phoned me to say it is now on the way, I asked for their tracking number to be emailed to me, so I could follow up. No email, but hopefully it is on the way. :roll:
No to speeding in Sanparks.

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saraf
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Re: Wild card not received??

Unread postby saraf » Sun Mar 18, 2012 9:44 am

CB, please PM me your details (email address and card number) and I'll see what I can do.

Normana, if you have a Wild Card with your name on it then I would keep it and then renew when you next visit a park or phone Wild Card and they can renew on the phone. If you never received a physical card then I would just buy a new one when you get to a park.
Want to say Thank You or Well Done to a fellow 'mite? Why not nominate them for a Kudu?

threedogs
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Re: Wild card not received??

Unread postby threedogs » Sun Mar 18, 2012 12:18 pm

I was wondering if Sanparks could tell me when I will be able to turn up at an entry gate, buy a Wildcard AND RECEIVE said card right there AND receive the magazine AND be able to renew either online or at a gate (before expiry) and keep the same card? This whole Wildcard debacle is a blight on Sanparks and needs sorting (about 18 months ago :evil: )
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saraf
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Re: Wild card not received??

Unread postby saraf » Sun Mar 18, 2012 3:50 pm

Threedogs, SANPArks are not going to be issuing new cards at any Parks. The cards under the new scheme are personalised with the members name and details and this cannot be done there and then. I cannot see them turning to yet another scheme in the near future.

As far as I am aware the testing of the renewal system is still ongoing. It was supposed to be operational early 2012 but I haven't had an update to how its going. I will ask. The staff at the parks should be able to do the renewal for you, but please remember, they are generally in the bush and communications cannot always be guaranteed. Better communications into the Parks is being implemented but it is a slow and expensive process. If they are able to connect to the system, they can renew the card. They should be able to then phone up to connect the renewal to the card.

Wild magazines are quarterly publications issued to current Wild Card holders. The Autumn edition has recently been published.

SANParks are well aware the whole Wild Card saga has not been implemented smoothly. They are as frustrated as you are, believe me.

If you are experiencing any problems please use the details on the contact page in the first instance. If you still do not hear anything please PM me your details (card number and a contact email) and I will pass your details on. I don't always get a response so this route is not guaranteed.

For Wild magazine queries please contact: subs@tipafrica.co.za.
Want to say Thank You or Well Done to a fellow 'mite? Why not nominate them for a Kudu?


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